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    • Hi on the notice of disqualification it lists the 2 speed offences and marks offence withdrawn? This is for both offences and then the other 2 is the MS90s which I’m fined for and the additional costs. R
    • Hi,    It has taken a while, but I have received an email from Auxillis -  hello, we are not dealing with this claim all we do is log accident for you isnurance - the claim has been passed to your underwriter markerstudy 0344 873 8183 as they are deal with fault cliams ion behalf of adrian flux. thankyou auxillis   I have made repeated attempts to phone Markerstudy in between working from home, struggling for energy and trying to find a cheap car so that I can keep my job (community support worker). Thankfully I have a supportive team and I am being given phone calls to make but it cant last too long. I had a severe migraine over the weekend and also have quite bad whiplash in my neck and back.    I found this in my insurance policy booklet -    Protection and Recovery If the insured vehicle cannot be driven following an incident leading to a valid claim under this section, we will pay: • the cost of its protection and removal to the nearest approved repairer, competent repairer or nearest place of safety; and • the cost of re-delivery after repairs to your home address; and • the cost of storage of the insured vehicle incurred with our written consent. If the insured vehicle is damaged beyond economical repair we will arrange for it to be stored safely at premises of our choosing. You should remove your personal belongings from the insured vehicle before it is collected from you. In the event of a claim being made under the policy we have the right to remove the insured vehicle to an alternative repairer, place of safety or make our own arrangments for re-delivery at any time in order to keep the cost of the claim to a minimum     I do about 20-25000 miles a year with the work I do, I have been getting quotes and putting that I have now have one accident and no no claims bonus and the cheap quotes from similar companies to markerstudy are more than double what i paid last year at 8-900 and aviva is offering 2600 which is simply out of my price range and more than the car i am looking at.  I am starting to wonder if it is even worth going ahead with the claim as i have no one to claim from. I have had no information from any of the enquiries I have made.  I have a full tank of vpower diesel in the car in the impound, i can strip it for parts and probably make what I will be offered by the insurance payout and get the money quicker.  As I have made contact and started the process can I back out, still keep my NCB and a claim free history? Also what happens with my injuries? I don't think there is any permanent damage but my dr refused to see me and just gave me a boat load of naproxen and codeine. What happens in the future if things don't get better and I cancelled this claim? Can you claim injuries off your own insurance because the other guy ran and you cant find him? I have tried to ask these questions off markerstudy but they keep me waiting for nearly an hour then end the call.     
    • Thanks for the response. Am I able to send you the documents I’ve received or can you message via instant message and I’ll send these? Reece
    • Regretfully it does. Have you actually seen any papers which show what you were charged with (rather than what you were convicted of)? It is unusual not to be “dual charged” but if you were not charged with both, you are where you are. If you had been charged with both offences and providing you were the driver at the time, you could, after performing your SD, have asked the prosecutor to drop the “Fail to Provide” (FtP) charges in exchange for a guilty plea to the speeding charges (you cannot be convicted of speeding unless you plead guilty as they have no evidence you were driving). You will have difficulty defending the FtP charges. In fact, it’s worse than that – you have no chance of successfully defending them at all because the reason you did not respond to the requests is because you did not receive them and that’s entirely your fault. No it’s not correct. Six months from 18/11/23 was 18/5/24 so, unless they were originally charged, the speeding offences are now “timed out.” There is one avenue left open to you. If you perform your SD you must serve it on the court which convicted you. You will then receive a date for a hearing to have the matters heard again. Your only chance of having the matters revert to speeding (and this is only providing you were the driver at the time of those offences) is to plead Not Guilty, attend court. When you get there you can ask the prosecutor (very nicely, explaining what a pillock you know you were for failing to update your  V5C) if (s)he is prepared to raise “out of time” speeding charges, to which you will offer to plead guilty if the FtP charges are dropped.   This is strictly speaking not lawful. Charges have to be raised within six months. Some prosecutors are willing to do it, others are not. But frankly it’s the only avenue open to you. There is a risk with this. I imagine you have been fined £660 (plus surcharge and costs) for each offence. The offence attracts a fine of 1.5 week’s net income and where the court has no information about the defendant’s means a default figure of £440pw is used.  If the prosecutor is not prepared to play ball you can revise your pleas to guilty. A sympathetic court should give you the full discount (one third) for your guilty pleas in these circumstances but they may reduce the discount somewhat. The prosecution may also ask for increased costs (£90 or thereabouts is the figure for a guilty plea). So it may cost you more if you have a decent income (I’ll let you do the sums). But MS90 is an endorsement code which gives insurers a fit of the vapours. One such endorsement will see your premiums double. Two of them will see many insurers refuse to quote you at all meaning you will have to approach "specialist" (aka extortionate) brokers. So you really want to exhaust every possibility of avoiding MS90s if you can. One warning: do not pay solicitors silly money to defend you. Making an SD before a solicitor should attract just a nominal sum (perhaps a tenner). That’s all you should pay for. You have no viable defence against the FtP charges and any solicitor suggesting you have is telling you porkies. The offer to do the deal is easily done by yourself and you can save the solicitor’s fees to put towards a few taxis and increased insurance premiums if you are unsuccessful. In the happy event you find out you were "dual charged", let me know and I'll tell you how to proceed. (Seems a bit odd hoping you were charged with four driving offences rather than two, but it's a funny old world!).    
    • Just the sort of people you despise eh Jugg  You would be much happier among your mates in that room with Rayner begging for votes 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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1st [nationwide], 2nd Picture/Webb mortgage, negative equity, what next?


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I am on a tracker and my agreement says (should have read the small print first) that any changes in the base rate will be taking effect from the 1st of the following month.

So rate should come down from 1st of September and my next payment end of September should be lower.

If not I will start to kick up a fuss.

Mind you, they still haven't send me a letter to this effect but I can tell by my next payment anyway.

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When I had a mortgage and the interest rate was dropping like a lead balloon, HSBC kept me informed pretty soon after the interest rate drop notice. It is the only good thing I would say about HSBC.

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I phoned NatWest again asking when I would be informed about my new payment, considering the next mortgage payment is due out in two weeks time.

The advisor said they haven't actually changed the payment amount yet in the system as far as he could see, but I should get a letter 'soon'.

Well, we'll wait and see. He said they have to send so many letters out , that's why there could be a delay. If they take the same amount again at the end of the month, then they just 'hadn't got around to changing it' and I would get a refund once that had been processed.

Funny how prolonged and dragged out such things can be when it is in the customer's favour and how quick and efficient they can be when it is the other way around

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  • 3 months later...

Had new letter from Idem saying my repayment agreement for the arrears has come to an end and I should call them.

 

 

I sent them a letter stating I won't discuss anything over the phone and everything has to be done in writing only, so they sent me an I&E form, which i completed and returned.

 

They then sent me another letter saying they received the I&E form and I should call them. :-D

 

I sent them a letter back stating yet again I won't deal with them over the phone and asked them why they just don't put in their letter what it is they want rather than send a letter asking me to call them, when they very well know I won't.

 

It's a bit like dealing with a bunch of imbeciles.

 

I haven't heard from them since.

 

I wonder why they keep sending me letters asking me to call them when they should know by now I won't ?

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pers i'd have stopped pointless letter tennis a long time ago

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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that means all comms...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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So should I stop responding to them ?

I am making full monthly contractual payments plus some extra every month (as per I&E forms) to kill the arrears which have now come down to just over 2K

I have completed a new I&E form and am making these payments monthly without fail.

 

When they keep sending me their letters asking me to call them within xxx amount of days, should I not respond at all now and just keep on paying ?

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  • 3 weeks later...

Had another letter today asking me to call them :-x

Also stated their records show they have been unable to contact me.....

You just couldn't make it up.

I have now re-sealed the letter and sent it back as junk mail (return to sender) as I warned them I would do should they not stop sending me this junk.

 

But I am at a loss how else I can tell them that I won't be calling them and they have to put in writing whatever it is they want from me, nothing seems to get through to them !

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  • 2 weeks later...

Ok, had a couple of letters today from my friends at Idem.

 

First one acknowledged my request for SAR but said as it is a joint debt with someone else (my ex)

they will only provide redacted information unless I provide them with written consent from the other joint account holder. That's probably an accurate request.

I won't get consent from my ex as we don't talk and he lives elsewhere

(not contributing to this debt at all),

so redacted information will have to suffice I suppose.

 

 

Will see what they send.

I am mainly interested in charges and fees levied.

 

They have also responded to my letter of complaint and even partly upheld it.

They say they will pop a cheque in the post for some compensation for the inconvenience they have caused. Fair enough. Will see when the cheque comes in.

 

 

They say they should have put into their letters what it is they need to know from me rather than just sending letters asking me to call them.

 

 

They have now made a note that everything is done in writing only.

Let's see what happens going forward.

 

Have noticed that the arrears figure they quoted has jumped from just over 2K to just under 3K, a difference of about £600.- since December

 

Obviously I will query this.

 

The two things they say they wanted to know with regards to my I&E are two things:

- I have put down a secured loan for £xxx and they want to know what that is and whether that loan is up to date.

 

Amusingly enough they somehow failed to notice that that is their own bl***dy payment and loan.

It is the exact amount I am paying them and there is no other secured loan mentioned on my I&E ?!

 

- second query is the housekeeping costs I put down as £xxx and they thought it wasn't enough for an adult with two kids.

 

Well, if I put that any higher I have to reduce the arrears payment to them, but as I have been paying this exact amount for approx three years now I can obviously afford it.

 

My latest I&E is not significantly different from the one I did before , and they didn't have these questions at that time.

 

I think they are just making this up. They can't be serious !!!

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  • 2 weeks later...
  • 4 weeks later...

Got SAR documents now. Quite interesting as they claim a lot of information they hold does not fall within the ambit of the Data Protection Act, stating it is not kept on relevant filing systems. (?)

They also refused to provide details about commissions paid to (or received from) introducers or money received from an insurer as that is not personal data.

They have included some screenshots , the original agreement, copies of my letters and e-mails to them (even photocopies of the envelopes I sent my letters in !) :wink: plus copies of their letters to me. Plus an account statement which only goes up to the beginning of January.

They sent it a few days ago and is dated March, so about 2.5 months are missing on the statement.

 

There are no fees or charges on that statement apart from a fee from last year for a letter they sent, but that has since been re-credited.

If they have got a separate account just for the fees and charges I assume they would have had to include that in the SAR documents ?

 

Also the statement does not give an up to date arrears balance. There is no mention of that, confusingly enough the correspondence that was included gives a wide variety of arrears figures. The best one for me would be the one shown in correspondence from last year which is just over 2K. But some letters show it at over 3K and some somewhere in the middle.

 

So the SAR raised more questions than what it answered.

 

 

An interesting point is that they have only recently started to charge interest on the arrears balance, they didn't for a long time but have only started doing this according to the statement.

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  • 2 weeks later...

I still haven't got an up to date arrears balance from Idem.

That information was not included in the SAR,

 

I have requested it several times but all they sent me now is account statements with no indication what the arrears are.

 

I am now in the process of negotiating a financial settlement with my ex husband and my solicitor needs an arrears balance, but IDEM won't send me the required information.

 

I have requested a credit report from Experian and Callcredit and on one of them I can see a delinquent balance against the IDEM loan which is higher than the outstanding balance.

 

I assume if I deduct one from the other the difference should be the actual arrears which IDEM is recording ?

 

I am at a loss how to get them to comply with my request for an updated arrears statement.

They didn't even include it in the SAR paperwork.

Any ideas ?

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Ok, received an allegedly up to date arrears statement in the post today.

 

Dated 22.03, amount in arrears £3368.-, I compared this with an arrears notification from November and December last year:

 

November 28th 2016, arrears figure £2806, December 6th 2016 arrears figure £2226, March 22nd 2017 arrears figure £3368.-

 

WTF :-x

 

I feel another letter to their customer service department coming along....

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  • 1 year later...

I hope someone here can give me some advice.

 

I am divorced, living in the marital home which has a joint mortgage and a joint secured loan.

 

My ex husband is living with his new girlfriend in her house and is making 0 contributions to either the mortgage or secured loan.

I am currently paying the £1200 per month on my own.

 

As I am the one living in the house with my son, my ex knows the mortgage company and secured loan company will lean on me rather than on him to make payments.

 

I have been going on for 5 years like this with no contribution from him.

 

My ongoing problem is I can't get him off the joint mortgage , (I can't remortgage on my own, due new mortgage lending criteria they say I can't afford it, although I have been paying it for 5 years on my own)

 

Every 2 years when the current mortgage deal expires I have a problem getting a new deal sorted out as my ex is obnoxious and won't fully cooperate.

 

He now says he won't agree to any new deal to force me on to the standard variable rate which could potentially mean I won't be able to meet the repayments anymore.

 

So although he no longer lives at the property and makes no financial contribution towards it, he seems to hold all the cards to potentially make me loose the house, is there anything I can do ?

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What was agreed in your divorce settlement with regards to joint debts...Matrimonial home ?

 

 

Andy

We could do with some help from you.

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What was agreed in your divorce settlement with regards to joint debts...Matrimonial home ?

 

 

Andy

 

That is still rumbling on after 5 years. We couldn't agree on the terms of a financial settlement so it has now gone to court. I can't afford legal representation so represent myself, he has got a solicitor.

I have asked for the legal title of the home to be transferred into my name (I already own 100% of the beneficial interest due to his previous bankruptcy during the marriage), a pension share and that he contributes equally to the secured loan until it is paid off. He is contesting it all, so it is at court now.

As part of all of this I have been asked to try and get him off the mortgage, which Nat West is refusing due to my circumstances....

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Divorce and financial settlement are two separate issues.

He bankrupted himself previously so I bought him out during the marriage. Hence he has no beneficial interest left.

There are also children involved. I still live in the house with our son.

Due to mortgage & secured loan there is hardly any equity.

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Divorce and financial settlement are two separate issues.

He bankrupted himself previously so I bought him out during the marriage. Hence he has no beneficial interest left.

There are also children involved. I still live in the house with our son.

Due to mortgage & secured loan there is hardly any equity.

 

No there is not...thats why you are in this dilemma now because your settlement should have been sorted way before the nisi was granted.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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