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Problem with LG TV from Richer Sounds unsure of best option or rights


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Seems we are getting various issues with 1 thing or another at the moment!!!.

 

I got an LG tv from Richer Sounds 3 weeks ago from there clearance lines in what they call "open box" in what could be either ex-display, customer return or manufacturer repaired etc. In fact the staff in store said it was ex-display and they used to use it the same store I bought it from, funny how the store never noticed this problem. It was sold as coming with the full manufacturer 12 month warranty and I was\am intending to get the 5 year cover in the new year.

 

But I've now noticed in the last week that this tv has some major issues with a sound delay. Not a video delay but a sound delay thats become very annoying. This problem does vary but tends to be more notable on playback than actual broadcast. I feel I've tried and confirmed that no other device is causing the problem and that the issue is therefor 100% the tv.

 

I've beed researching the issue for info and a fix during the day and it seems thats it's not possible from what I can tell with only a slight possability that there is a setting in the service menu that might fix it but I can neither access the service menu (only for LG repair people) and it would probably invalidate the warranty to try myself anyway.

 

Google research indicates this is a known problem with a certain number of various models of tv from LG. Research also indicates that when owners contact LG themselfs about the issue that LG try to deny having any knowledge of the issue and other factors must be causing the problem even though a google search of LG tv sound sync\delay problems proves otherwise. This denial of knowing of the problem by LG may make even going via Richer Sounds themselfs a problem if Richer Sounds dont know of the problem as such and try to get information or confirmation from LG themselfs prior to confirming if there is an issue to warrant a repair which on a 47" tv is an on-site cover so thats a concern about being fobbed off by either Richer Sounds, LG or both due to a possible denial of it being a problem by LG.

 

Also assuming Richer Sounds do come out and verify the problem what rights do I have with reguards to a repair or a like for like replacement?. According to Richer Sounds (as said in store at the time of buying the item) if a problem cant be sorted or fixed I'd get a like for like replacement.

 

But this tv was as said in a clearance sale due to being what they call "open box" it was actually very cheap for a 47" tv. Richer Sounds dont stock that model any longer and it seems LG dont make that model any longer either so a repair may well probably not be possible as everything has moved over to LED instead of the non LED back-lit that out tv is. The next nearest like for like in the same screen size would cost near £300 more retail price wise. The nearest price wise is only 40\42" screen size (due to using the newer LED technology) and I'd not call the screen size difference like for like in the slightest.

 

So under these circumstances and assuming it cant be repaired for various reasons what options or rights do I have because I simply cant live with this sound delay problem even though it's a cracking tv otherwise but I will be calling Richer Sounds in the morning and simply wanting to know my rights and options over the issue before hand.

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I'm sure Richer sounds have a rep on CAG.

 

If they don't, Richer Sounds Customer care is second to none. Have you reported the problem to them?

 

You should do ASAP, as they will sort the problem with minimum fuss.

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  • 2 weeks later...

Hi there,

 

I was sorry to read of the problems with your LG TV.

 

So I can deal with this matter for you, and ensure all is resolved to your satisfaction, please would you PM me with some more details?

 

In the meantime, my apologies for any inconvenience and I hope to hear from you soon.

 

Many thanks,

 

John Clayton

Operations Director

Richer Sounds

Richer Sounds The UK's best value Hi-Fi, Home Cinema & TV Specialists!

Find your local branch | Mail Order: 0333 900 0093 | Customer Service Team: 0333 900 0094

Twitter: @RicherSounds | Facebook: facebook.com/richersounds

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Hi ashpeers

What model LG is it.

 

it's an lgpa650t,feel like I've been ripped off £500,he colours are dire, it can't even display whites as white, just grey! The advertised 600hz is rubbish! It's 50hz and handles sports worse than my 3 years old LG lcd! Rang richer sounds and they want £75 to return it, why should I pay £75 to return a product that was miss sold and blatantly states its 600hz on the website and product box!

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Hiya john is there anyway I can contact you please other than pm?

 

Hi there,

 

You can e-mail me using john.p.clayton at richersounds.com.

 

Thanks again,

 

John Clayton

Operations Director

Richer Sounds

Richer Sounds The UK's best value Hi-Fi, Home Cinema & TV Specialists!

Find your local branch | Mail Order: 0333 900 0093 | Customer Service Team: 0333 900 0094

Twitter: @RicherSounds | Facebook: facebook.com/richersounds

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  • 3 weeks later...
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