Jump to content


Registered Users

Change your profile picture
  • Content Count

  • Joined

  • Last visited

Community Reputation

1 Neutral

About Donny909

  • Rank
    Basic Account Holder
  1. But am I missing something, I have never had dealings with them so how can they provide me with the details of what it is beyond the sums which would assumingly have to detail names & addresses bank details etc if it's not me?. Would I have to admit to being the person who had dealings with them to get that information, could that be used against me?. If they do and it's someone elses details is that not a breach of the DPA?. As I'm 100% positive it's not me they want and nothing to do with me why cant I legally ignore this as another persons debts cant legally be tied to me in a court?, it seems crazy to me all this, like a form of legalised fraud.
  2. Hiya, well the particulars of the claim is as follows: So as you can see it does't actually detail anything there, it just relates to the money they are wanting.
  3. Not to sure of the exact details of this as it may go back several years. I today received a claim form from a firm called Hegarty LLP based in Peterborough on behalf of a company called Welcome Financial Services (funny that the letter is dated 5 days ago yet it's sent first class). It seems to be to do with some finance agreement or loan. But I'm unsure as I have never had any dealings with this Welcome Financial Services at any time over any matter let alone this matter. I did have some letter from 1 firm or another a few weeks ago regarding this or a similar matter with Welcome Financial but simply binned it as junk mail as I know full well it's nothing to do with me. Only today this claim form turns up from a firm called Hegarty LLP in Peterborough that seems to be some kind of online county court claim!. It is in my name but I know it's not me because as I said I've never had any dealings with Welcome Financial. So it's either someone else with the same name or a con, I just don't know and can't find out!. Now here is the funny, well strange thing. Something similar with regards to this Welcome Financial happened a number of years ago. A similar claim with regards to what I assume was either a finance or loan agreement to a person, not me but with the same name at an address we lived at back then. I phoned, written and disputed that they had the wrong person and it was nothing to do with me even though they mentioned a previous address to that that I lived at and seemed to know details about my dad (who had died several years ago). When I disputed things then and asked for proof (which they never provided as they couldn't seeing as it's a DPA issue if they cant prove they do indeed have the correct person they are looking for etc) which they never provided but they never got back to me as I assumed they looked harder and found the correct person they were looking for and now this claim. I'm unsure of any of the details but if it's to do with what it was claimed last time (from what I can remember) it was a financial agreement or loan from several years ago a person with the same name as me or in my name took out, probably about early 2007 but unsure as this claim form gives very little details as such with regards to exactly what it relates to (barring the amount asked for being nearly £6200) and dates in question etc. But there is a form\response pack included that they are asking me to fill in information for and send back. But I'm totally unsure of how to respond to this now. This claim is 100% nothing to do with me so I certainly don't want to give them any details that I don't have to, why should I it's not me they want?. how do I go about disputing this when I know nothing about it and they are asking for me to complete the acknowledgment of service thing?. I cant give them details when I know nothing about it. So is there any advice on how best to respond on this issue, thanks?.
  4. Seems we are getting various issues with 1 thing or another at the moment!!!. I got an LG tv from Richer Sounds 3 weeks ago from there clearance lines in what they call "open box" in what could be either ex-display, customer return or manufacturer repaired etc. In fact the staff in store said it was ex-display and they used to use it the same store I bought it from, funny how the store never noticed this problem. It was sold as coming with the full manufacturer 12 month warranty and I was\am intending to get the 5 year cover in the new year. But I've now noticed in the last week that this tv has some major issues with a sound delay. Not a video delay but a sound delay thats become very annoying. This problem does vary but tends to be more notable on playback than actual broadcast. I feel I've tried and confirmed that no other device is causing the problem and that the issue is therefor 100% the tv. I've beed researching the issue for info and a fix during the day and it seems thats it's not possible from what I can tell with only a slight possability that there is a setting in the service menu that might fix it but I can neither access the service menu (only for LG repair people) and it would probably invalidate the warranty to try myself anyway. Google research indicates this is a known problem with a certain number of various models of tv from LG. Research also indicates that when owners contact LG themselfs about the issue that LG try to deny having any knowledge of the issue and other factors must be causing the problem even though a google search of LG tv sound sync\delay problems proves otherwise. This denial of knowing of the problem by LG may make even going via Richer Sounds themselfs a problem if Richer Sounds dont know of the problem as such and try to get information or confirmation from LG themselfs prior to confirming if there is an issue to warrant a repair which on a 47" tv is an on-site cover so thats a concern about being fobbed off by either Richer Sounds, LG or both due to a possible denial of it being a problem by LG. Also assuming Richer Sounds do come out and verify the problem what rights do I have with reguards to a repair or a like for like replacement?. According to Richer Sounds (as said in store at the time of buying the item) if a problem cant be sorted or fixed I'd get a like for like replacement. But this tv was as said in a clearance sale due to being what they call "open box" it was actually very cheap for a 47" tv. Richer Sounds dont stock that model any longer and it seems LG dont make that model any longer either so a repair may well probably not be possible as everything has moved over to LED instead of the non LED back-lit that out tv is. The next nearest like for like in the same screen size would cost near £300 more retail price wise. The nearest price wise is only 40\42" screen size (due to using the newer LED technology) and I'd not call the screen size difference like for like in the slightest. So under these circumstances and assuming it cant be repaired for various reasons what options or rights do I have because I simply cant live with this sound delay problem even though it's a cracking tv otherwise but I will be calling Richer Sounds in the morning and simply wanting to know my rights and options over the issue before hand.
  5. Is that second year cover not free?, so a free additional gift thats not directly part of the item at all?. So how is the item itself not like for like for a price match policy?.
  6. If the tv has the batch\model details etc on the tv itself or packaging then that should be enough for a credit note I'd have thought as Tesco would certainly have those details somewhere within there system as they would need those such details for there own records to return damaged & faulty items back to the manufacturer?. But dont think you'll get your money back without a receipt, unless this is within there policy to do so as they would'nt be obliged to give a cash refund without a receipt. By the way, how long have you had the tv?.
  7. My partner a number of months ago got a couple of items from the cataglogue company isme. Everything was fine the first month. But every month since the statements are getting sent out and keep getting a £12 late charge each time. She is always paying a couple\few days before the statement says they want the money yet the next statement indicates they receive the payment late yet she is paying it within the date stated on the statement. She is paying it via the statement in the bank in person on a working day, always on a morning so the payment, like every other bill we have ever payed this way gets payed straight away on the same day\date. But each next months statements is trying to suggest she has payed it late and always tends to be the day after they are claiming the payment is due. So in each case they are saying she is paying as much as 2-4 days later than she is. Last month her statement never arrived so she called them, and got a late bill and asked to pay double the next month or something. But after she received the last bill but before she payed it she had a call saying a payment was due and they pretty much demanded it was payed by card over the phone. She refused this stating she has an in date bill that she will be paying on time. It was payed on time but yet again they are claiming to receive the payment a number of days after the payment was made. Last months, all payment they asked for was payed on the morning of the 29th yet the current statement is claiming payment was received on the 31st and the actual payment was apparently due by the 2nd of this month, so on time. But there is now another £12 payment on her statement for this month that they have detailed on a second sheet as a Debt Collection Telephone Call Fee!!!. This seems to be for the phone call made after the last statement was sent & received yet before payed (payed on time as per above) made reguarding the payment reguested in that same statement last month which was payed on time. They are seriously taking the (edit) trying to charge for a call asking for a payment but requested in a statement before the statement states it was due yet the call has been charged £12 on her statement simply because they made the call asking for the payment outside of the statement. By now they must have received near double the cost of the items in so called late fees alone while the account balance remains the same. Any advice as my partner and me are highly annoyed and are feeling we should refuse to make any futher payments untill they sort out what keeps happening and why they are now charging £12 for calls asking for payments before the statements state they are due.
  8. When we moved into our current address several months ago we was fully aware that the property would be under occupied due to it being a 3 bedroom property and there is only the 2 of us and a child. When trying to sort out the water, gas electric etc we asked for the water to be put onto a meter for the reason of being in an under occupied place knowing the rate they will charge is based on what they feel the average is based on full occupency as they state they can charge under government regulation etc and are highly concious of water useage anyway and figure by the use of a meter we would probably be using more like half what they state they can charge us for based on the current system without a water meter. This would also help us more due to being in receipt of benefits and a few pounds a weeks saved by paying for what we use than what we dont certainly helps these days. Only we heard nothing about the water meter. 2 months ago we get a knck on the door by some chap from United Utilities checking unregestered addresses or something. We again pointed out we are waiting to hear about having a water meter fited for the reasons above. He took details and said someone would get back to us over the water meter. We hear nothing but a few weeks ago get a bill for £212 odd saying it's due. Dont have the money on benefits and that had been stoped for a few weeks so in a little debt now. We sent a letter in again asking about the water meter and what the delay was as we dont feel we should be paying the rate for a fully occupied house when there is just the 2 of us and a child here and are highly concious of water useage and asked them if they could re-access the bill as we have been asking for several months for the water meter to be fitted for the reasons stated, knowing they probably would not. We dont get a reply but a second bill thats been passed to the recovery department or something (not debt recovery agency yet) asking for the money to be paid in the next 7 days etc. We call them explain the situation over the the under occupied property and that we have been asking for months for a water meter to be fitted only to be told there there is no record of us ever having asked for a water meter to be fitted even though we asked over the phone twice, to the chap who came calling in person assuring they would sort it and by letter about 2 months ago. They then say we will have to wait about 3 months for a water meter to be fitted but in the meantime will be billed by what they are entitled to bill us. They said they want us to pay the current rate for the water in the meantime while waiting another 3 months for a water meter to be fitted, despite us having asked a number of times in the last several months yet been ignored for the meter request. They want the bank details to pay for current ongoing charges for water useage over a payment card it seems, but also want the same bank details to take £10 per week\£40 per month off the debt. We cant afford this at the moment yet they calim thats the minimum they can accept (£10 per week) off the debt reguardless of any finance situation we are in and being on benefits. They said if we dont pay the current ongoing charges plus an additional £10 per week off the debt they will pass it over to a debt recovery firm who will add there own charges onto the debt etc. Now we dont dispute the debt or whats owed or the current ongoing costs etc. We have asked 5 times now for a water meter to be fitted that each time asking about it the issue seems to have been ignored due to there being no record of a request for a water meter to be fitted and now told to wait 3 months where we could be told the same excuse again. They will only take payments via the bank it seems yet we simply cant agree to a minimum of £10 per week off the debt or give them the bank details as they could simply take what they want with no written aggrement in place on the amount and thats the minimum they state they will accept and dont care about other debts we may have due there there being a pause in income. Any advice as we want to get this sorted yet United Utilities seem to keep ignoring the request to have a water meter fitted and have threatened us with debt collectors unless we pay per week twice what we can afford?.
  9. Well today was the last day to receive the confirmation (14 days from the point of the call) , post has been (which is early for once lol) and nothing off sky at all, no confirmation in the post and nothing via email. Will have to wait untill later or tonight to call them again as my partner is the account holder and is out most of the day and with these things it seems they will only deal with the account holder. But either way as we have proof of sorts of a partial confirmation via email, if sky as I feel they might do try to deny notice was given, deny notice for the tv service was given, say yeah all fine dont worry about the confirmation the "system" confirms the notice etc yet still try to take future money out (as seems they have in the past with others via a search here) just where would we stand?.
  10. Well my mums partner lives and works mainly in North Wales, unsure of if it comes down to if the accountant in also in Wales or England?
  11. Well, first off this is for my mums partner and asking here as I cant seem to find the or a correct section to place this issue. Anyway for the last tax year my mums partner who is a self employed taxi driver and pays an accountant to go through all his income to correctly try and work out just how much he has to pay out to the tax man etc. He apparently paid the previous accountant about the £400 mark to sort his accounts out for the year and ended up with a a tax bill of about £1600 according to the first accountant. When HMRC looked at the details they refused the findings on the basis that they were all wrong, were not calculated correctly and made little sence to HMRC with what was presented to them as done by the accountant. My mums partner then had to go to another accountant (costing more than the first I think as they needed sorting quickly) and pay a second time for everything to be done, this time correctly so and the calculated tax was correct at near half the amount due in tax that the previous accountant had calculated. Now the issue is that my mum feels he probably has a right to claim back what the first accountant was payed, about £400 as they never did the job they were paid to correctly and he had to pay a second accountant to go over everything again. I also feel he probably does have a right to claim back what he paid the first accountant but a little unsure and my mums partner feels he does not want to make a fuss unless there is a clear issue of he is entitled to and can rightfully claim back what the first accountant was paid yet failed to do what they were paid to do. So does anyone know what rights my mums partner has when an accountant is paid to go over a persons accounts. incorrectly does them, findings refused by HMRC leaving him to pay a second accountant to correctly sort things out?.
  12. Thanks for the replies, still no confirmation via email or post reguarding the tv service to. Ok, we have untill tuesday of next week (10th) for those 2 weeks to be up with the termination date being the 27th. It's just that it seems strange and rather odd that they would leave it upto 2 weeks before they will confirm something that will terminate a little over 2 weeks after that. What if they dont confirm the tv service to, with only 2 weeks remaining after that?. Wont leave much time to try and get it sorted, then again it wont be our problem as we will not be giving another 31 days notice if there has been a problem there end. But in all honesty if (as I may be making something out of nothing and may well get confirmation in the next week) we dont get the confirmation by next week I'm then fully expecting sky to deny we gave any notice to cancell the tv service to and for all the information and calls logged to suddenly contain no such confirmation if we receive nothing by then. As my suspicions are based on the inability of sky to confirm we gave notice to terminate the tv service to in an email and during the last call to really try to push us to keep and accept a new deal on the tv services and question if we really want to give notice to cancell that to. Time will tell I guess, all I know is that come next payment date reguardless we will be cancelling the direct debit for sky anyway.
  13. An update of sorts on the issue. We called Sky again last night about the issue and they treated us like we had not yet given notice to terminate the services at first (frustrating to say the least) we had to point out and explain the previous call 2 days earlyer, again having to explain why we are leaving for several minutes and keep telling them no to each offer and incentive they tried to push our way. Again highly frustrating as our notice had already been given and accepted, so to have to go through several minutes of please dont leave and incentive offers to stay etc is highly annoying. They then confirmed that we had given notice to terminate all services on the tuesday evening but then asked are we sure we also want to cancel the tv as we can keep that. We then pointed out as per the start of the call and the reason for the call that we have had the email confirmation to cancel services and been given a termination date but pointed out the tv service was not confirmed in the termination confirmation email even though in 2 calls it's been confirmed. The reply was that it can take 14 days to confirm a termination notice of services, but we have email confirmation of termination and a date we tell then, we just want to know why that email does not contain the confirmation on the termination of the tv service to as given and confirmed on the phobe twice. They did not know why the email was send or why there was no mention of termination the tv service to, except repeated that we can expect to wait upto 14 days to get that confirmation about the termination including the tv service. Is it just me or is all this starting to sound a little strange in that they confirm on the phone we gave notice to terminate all services, wont confirm the termination of tv service in an email as requested twice now, try to push the benefit of there tv service when we call a second time several times and again being asked if we really want to terminate the tv service even though we have given that notice and accepted over the phone previously yet there responce seems to indicate or give the impression that they possably have not accepted or confirmed the termination of the tv service at all?. Do we really have to expect to wait upto 2 weeks to get confirmation in the post on what is only a 31 day notice on what we feel will only confirm what was confirmed in the email, the termination of just the broadband and the phone service
  14. As per title we called Sky the other day to give the 31 days notice to terminate all 3 services, thats the TV, BB & phone line\servies. It was made very clear that we wish to terminate all services including the tv. We asked for confirmation that we have yet to receive in the post but we have however had an email confirmation and the actual termination date. And yes, we are outside of the 12 month contract so no issues there. However, the email only confirms the termination of the broadband, phoneline and phone package. No where in the email does it mention any notice to terminate the tv service as well. Now we dont intend to give another seperate notice to terminate the tv service again as it's already been given, if not confirmed in the email but confirmed on the phone at the time we called to cancel everything for which the call to terminate has been confirmed and proveable via the email. So what are our rights or the next step we should take if Sky have indeed not took notice to terminate the tv service (funny how thats the part they make most there money on) and may well try to carry on taking payments for it after the end of next month?. We dont feel we should have to give a seperate or second notice to terminate the tv service if it was not properly processed there end and pay untill a later date than the notice we gave and was confirmed as we gave the notice to terminate everything over the phone due to income reasons. And seeing as we have confirmation of a termination of services (excluding or not mentioning the tv service) via email then there is proof that a call was made to Sky to terminate services. Assumingly they keep the calls, can we ask them to check the details of the call to confirm we gave notice to terminate all services?.
  15. Just a little update, took it back yesterday explained the issue with the remote and the other issues I had with reguards to motion blur and an inability to get the contrast\brightness settings working properly etc. They had to test it of cause to verify the faults. As soon as they verified the issue with the remote they just boxed it back up and never bothered looking at the other issues. Like both myself and partner said when I told her, it sure sounds like they are fully aware of major issues with the remote\tv not receiving the signals on this set to not need to verify the other issues at all!. So they offered an exchange which I of cause refused or the refund which I did, no hassles off them in the end in the slightest. And to be honest, the faulty sets they clearly know about aside, I was impressed with how easy it was to deal with them over returning it in the end. And because of that I'll almnost certainly deal with them again in the future because of how good they were with there 21 day returns policy in my case. As a final note on the issue, they sure have problems with the brand or this model in general on a price front to sell it to, as it went from £600 to £500, to £400 then down to £300 for a time then back upto £400 claiming it's marked down from £500. Why not give it some propper motion processing ability and it might sell at a stable price then! lol
  • Create New...