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Found 5 results

  1. Purchased a 'Pioneer XCM86D' Network music player/streamer. After 2 months noticed the sound cut off, but as it came back on didn't think anything of it. This got worse and more frequent as time went on until it happened most the time. Took it back to shop , but only realised after looking out receipt that the manufacturers 1 year warranty had expired by 1 week. Shop offered to repair, however after a couple of weeks unit was returned, told it was not feasible to repair as would be too expensive. Received back today told nothing else they can do. left with it
  2. I bought a Sony tv kdl43w755c roughly 12 months ago and have had faults on it since i bought it. I bought it for my son but as he works away sometimes we didn't realise it was faulty until after the time Richer Sounds would replace it. Since then we have been in the hands of Sony, who unfortunately have been poor at resolving the issue and to be honest poor customer service as i had to get Richer sounds customer service team involved to get them out to repair it. We have spent about 5 hours on the phone doing troubleshooting to look into the issue and eventually they had a re
  3. Hi. I've only just joined so I hope I'm doing everything correctly. Please point me in the right direction if I'm not. I bought a Panasonic TV from Richer Sounds on November 25th 2014. The cost of the TV was £1199.00. I also purchased 2 pairs of 3D glasses for a further total of £69.90. I received a free 5 year guarantee on the TV. The TV failed just before Christmas, now about 6 weeks ago. I contacted Richer Sounds and, after saying they could arrange an engineers visit, because of the proximity to the holiday season I agreed to take the TV to a store so that I could get a
  4. Hello everyone I am having a problem with Richer Sounds at the moment..... My TV was sent in for repair 6 weeks ago now. It was returned the first time after exactly 1 month and not only was it not repaired it actually had an extra fault! I am in touch with a very decent person at Richer sounds by email but he not is really able to help. He tells (and I believe him) me that he has esculated my case to a higher level within the company about 10 days ago but as yet I have not heard from anyone else. Currently my TV is with Richer Sounds contract repair company and I
  5. Seems we are getting various issues with 1 thing or another at the moment!!!. I got an LG tv from Richer Sounds 3 weeks ago from there clearance lines in what they call "open box" in what could be either ex-display, customer return or manufacturer repaired etc. In fact the staff in store said it was ex-display and they used to use it the same store I bought it from, funny how the store never noticed this problem. It was sold as coming with the full manufacturer 12 month warranty and I was\am intending to get the 5 year cover in the new year. But I've now noticed in the last week th
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