Big Fight With NAT WEST ***WON***

[Deller]

I've been waiting forever - only had £74 back and paid out near on £900 in court fees!

 

You certainly are a little bit out of pocket hey Giz.

 

I hope my cheque isn't too far away Scarlet, I've got moths coming out my wallet!!

[Deller]

Well looks like I've now got more problems, I set up my parachute account before I started my claim against Nat West and everything seemed to be in place with regards to my Standing Orders and Direct Debits, until today anyway. My Nat West Loan payment was due out yesterday but for some reason hasn't left either of my accounts even though my loan account shows it as being paid. I phoned Halifax who told me the DD was active but no request for payment had been made. I then phoned Nat West to be told that my loan payment could only be taken from A Nat West account. This is going to be rather difficult as I have transfered all my payments from this account to Halifax and my NW account has no funds in it.

 

Can they insist on this? and does this mean I'm going to be unable to close my Nat West account??

[Allyxia]

Itd oes seem odd have seen a copy of their T & Cs, with all due respect I would have though nAtwest would have just been happy to have their loan repaid on time regardless or where it orginates from.

 

You need to check your T & C dellar

[ataction]

That seems nuts. They want to dicate where you pay your loan account from? That seems to be imposing the will of the bank in a way that may contravene certain European laws on free trading, well that is my immediate reaction. Surly it is your perogative on how you settle you debts.?

[gizmo111]

Well looks like I've now got more problems, I set up my parachute account before I started my claim against Nat West and everything seemed to be in place with regards to my Standing Orders and Direct Debits, until today anyway. My Nat West Loan payment was due out yesterday but for some reason hasn't left either of my accounts even though my loan account shows it as being paid. I phoned Halifax who told me the DD was active but no request for payment had been made. I then phoned Nat West to be told that my loan payment could only be taken from A Nat West account. This is going to be rather difficult as I have transfered all my payments from this account to Halifax and my NW account has no funds in it.

 

Can they insist on this? and does this mean I'm going to be unable to close my Nat West account??

 

Nat west do come out with them

I changed accounts in the summer to HSBC - and the ytold me the same after a very loud argument in the branch they agreed that it was not in T&C anywhere just their preferredf method of payment - I said my preferred method was to cut all ties with Nat West - queue got longer and longer I got louder and louder you get the picture? I cancelled DD on line wrote nad told them under no circumstances was it to be reactivated and my now famous loan gets paid by standing order from my new HSBC account.

[martinpar]

That does seem strange. I have a Halifax Websaver account which only allows DDs to be set up to pay other Halifax accounts but that's a bit different.

[Allyxia]

There we go dellar as we though but couldnt confirm

 

Well done Gizz who would have thought that "famous" loan of your would have been useful!!!

[Guest Battleaxe]

I was told something similar by A & L. very politely told them to get stuffed and that i would be making a manual payment. they huffed and puffed and tried to say a condition of the loan was that it was paid by DD , told the same thing by MBNA.

 

So I told them to put in writing that will not accept a payment off me under circumstances other than what they are trying to dictate. never got a letter form either bank

 

I have made two manual payments, i/e rang up on due date and gave details on the parachute account and they accepted it, but only for each installment. I will not allow them to set up a DD on my new account.

 

They will try anything once and if you stand firm they have to accept. to refuse to accept a payment would be rather stupid.

 

Don't let them get away with it Deller. Are they wanting you to to default by refusing to accept payment when offered. Wouldn't look too good in Court for them.

[Deller]

Nat west do come out with them

I changed accounts in the summer to HSBC - and the ytold me the same after a very loud argument in the branch they agreed that it was not in T&C anywhere just their preferredf method of payment - I said my preferred method was to cut all ties with Nat West - queue got longer and longer I got louder and louder you get the picture? I cancelled DD on line wrote nad told them under no circumstances was it to be reactivated and my now famous loan gets paid by standing order from my new HSBC account.

 

Looks like I've got my own verbal hockey match coming up Sat morning then........Nat West staff be warned!!

[gizmo111]

Looks like I've got my own verbal hockey match coming up Sat morning then........Nat West staff be warned!!

 

which branch

[Deller]

which branch

 

Yate......why, do want to buy a ticket?

 

Umm!! perhaps I could make a few quid here!!

[gizmo111]

Yate......why, do want to buy a ticket?

 

Umm!! perhaps I could make a few quid here!!

 

No mine was Filton - just be funny if it was same branch - but nice of us to spread the doom!

I'll be in MAdrid anyway.

[Guest Battleaxe]

We could all come along and be your cheer squad. I do a very good hiss and boo

 

When they they say 'O h no you can't'. we could shout, 'oh yes you can'

 

it is panto season after all.

[gizmo111]

We could all come along and be your cheer squad. I do a very good hiss and boo

 

When they they say 'O h no you can't'. we could shout, 'oh yes you can'

 

it is panto season after all.

:lol:

 

Trouble is Nat West don't seem to have a sense of humour - or cobbetts for that matter!

[Deller]

:lol:

 

Trouble is Nat West don't seem to have a sense of humour - or cobbetts for that matter!

 

Don't suppose any of their staff will be going to the Xmas panto then!!

[gizmo111]

Don't suppose any of their staff will be going to the Xmas panto then!!

 

A freind of mine used to work for natwest and got a reduced rate mortgage - anyway she borrowed more to extend house and realised about a year later thatshe was overpaying - after a few bacardis on a friday night we drafted letter to chief executives office asking for refund and compensation - she got it £600 and compo of £200 and a promotion to manager for observation and initiative! Got amde redundant about 4 years later with a hughe payout as well. That was after we went to a posh xmas party and had more bacardi:D

[Deller]

A freind of mine used to work for NatWest and got a reduced rate mortgage - anyway she borrowed more to extend house and realised about a year later thatshe was overpaying - after a few bacardis on a friday night we drafted letter to chief executives office asking for refund and compensation - she got it £600 and compo of £200 and a promotion to manager for observation and initiative! Got amde redundant about 4 years later with a hughe payout as well. That was after we went to a posh xmas party and had more bacardi:D

 

Well sounds like you've got something out of Nat West, even if it was only a few bacardis.

[gizmo111]

Yes and quite a few disapproving looks from the higher up bank staff. Iam not confessing on a public forum what I actually did - but she was frozen out of clicky conversations on the monday back at work:)

 

Any news on the 1st yet?

[Deller]

Any news on the 1st yet?

 

No not yet, I reckon my boss used to work for Cobbetts!

[innocent]

Deller,

 

EXACTLY the same thing happened to me EXACTLY the same bank...

 

I ended up (via internet paying from my A&L parachute account) to my Natwest loan account (just by entering sort code and account number on A&L) on approx the correct date (ehehehe)

 

Natwest argued I should be using there accounts, I did delete the direct debit, on line, from my Natwest account to the loan account but they re-instated it. I even had deletion conformation.... (which I would suggest you print out)...

 

The scenario went on for months and I did not touch my Natwest account as a result but I complained to everyone keeping records of names and departments, even RBS chairman....(he refunded one charge before MCOL).... I demanded every single time to see where I has signed any t&c saying I must pay from another Natwest account....

 

I swear I was lost in the system.... eventually a lady from Natwest was extremely helpful... and refunded every single charge and interest incurred as a result. She apologised for their mistakes too! I even told her I had started court proceediings... she was ok.... This was after I had entered my MCOL (so now I cannot lower my claim account..."hehe...oh dear" but of course I would be willing to settle for that little less)

 

She also agreed as my loan was near the end I could pay it from whatever account I wanted too.... (and i never did get to see any t&c I had signed)

 

Anyway... the info for you

 

DATE RESOLVED 20/10/06

BUSINESS ADVISOR: LINDA CARR

TELEPHONE NUMBER: 08457 11 44 77

SHE REFUNDED £84CHARGES AND £62.67INTEREST

 

Deller, she's a nice lady.... hope this helps and she helps even more

 

Cheers

 

Innocent

[Deller]

Thanks for the reassurance and helpful info, Innocent, your a star.

[Deller]

Itd oes seem odd have seen a copy of their T & Cs, with all due respect I would have though NatWest would have just been happy to have their loan repaid on time regardless or where it orginates from.

 

You need to check your T & C dellar

 

Had a read through the terms and conditions but don't really think they clarify anything, as the points relating to any bank account seem a bit vague in my opinion. The main points of the T and C's which have any possibility of backing up Nat West's statement are as follows:-

 

If required by the Bank the Customer will open and maintain a Current Account with the Bank. I don 't see Must there anywhere.

 

The Customer authorises the Bank to debit the Instalment Repayments and (if there is any breach of this agreement) the Charges on Default to the Customer's Current Account with the Bank (if any).

 

These seem to be the only two points in the T and C's that even mention a bank account, and in both cases state "if any". It doesn't say anywhere that the payment must come from a Current Account with Nat West.

 

Anyone got any thoughts on the above,.....Giz.......Ally.........anyone!!

[Allyxia]

No Agreed Dellar!

 

Have you kept your account open with them?

 

Im thinking this based on what you have written above.

 

It does say you have to open and maintain an account with them fair enough - but it doesnt say the loan repayment have to come out of this account!

 

This statement is not open for interpritation - it amounts to fact, and therefore as long as you keep your current account open with them, Make your repayments how you so wish - at best the only enforcable thing I can see they have a leg to stand on is the repayment must be made by direct debit - but agin I cant see how they can enforce this to come from a Natwest bank account!

 

I would take this to them and highlight the posible statement in the T & C that you think they going to call upon and also write out your conter arguements.

 

I know Giz is off sunning herself this weekend but Im about - though after the day Ive had Im orf to bed now. So If there is anything elseI will pick it up in the morning!

[Deller]

Thanks Ally, I'm going to go to my branch Sat morning to try and resolve this matter, I will do as you've suggested and highlight the main points in the T and C's and also make notes for my arguement, don't suppose it'll be as exciting as your day though!!

 

Well done again Ally, great result

[gizmo111]

Thanks Ally, I'm going to go to my branch Sat morning to try and resolve this matter, I will do as you've suggested and highlight the main points in the T and C's and also make notes for my arguement, don't suppose it'll be as exciting as your day though!!

 

Well done again Ally, great result

 

If they say that they don't do this or have nver done this feel free to quote my details - I am off to sunny/rainy madrid for weekend so if you want details let me know.