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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi there..I hope you can be of some use. I am currently a student living at home. This all started in September 2011 when I took out a Wonga loan as I was struggling for cash at the time. Since then I have had to pay them off and take more loans out from them as they want you to. I realise how stupid this is now.

 

Since around May this year however it has all spiraled out of control.

 

I currently owe 6 different companies various amounts which work out roughly to-

 

Wonga- £1,200

Quickquid- £600

Speedcredit- £359

Txt.Loan- £100

Minicredit- £100

Payday Express- £300.

 

I am a student and currently have no money...the whole thing has become a mess.

 

What made it this bad was that I went through a rough patch of drinking and gambling in which I didn't care about the consequences.

 

Now most of these companies are harassing me for payment and adding interest etc.

 

Speed credit have sent threatening letters which are fairly standard I'm guessing. The rest just send emails and I get calls everyday. I had arrangements with the others but I have since broke them and defaulted with them.

 

What should I do? I can only pay some off when my student loan comes through. Whats the best way to sort this mess and what are my rights?

 

Many Thanks.

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Hi there. So have you already defaulted with all of the six companies - if not which ones are still 'active' and when are the due dates? I've had experience with Wonga, Minicredit and Speed Credit and Wonga is by far the easiest in setting up a repayment plan where ongoing interest can be frozen. The other two are more complex and time consuming in being able to get what you want but with perseverance it can be achieved.

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Hi there. So have you already defaulted with all of the six companies - if not which ones are still 'active' and when are the due dates? I've had experience with Wonga, Minicredit and Speed Credit and Wonga is by far the easiest in setting up a repayment plan where ongoing interest can be frozen. The other two are more complex and time consuming in being able to get what you want but with perseverance it can be achieved.

Hi there. I have defaulted with quickquid and speedcredit. I have a payment plan with text loan and the others are ongoing. I recieve calls from express everyday, wonga nothing yet.

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Well that's good that you've made some progress with some of them. The Speed Credit site has for today been currently down with lots being discussed as to whether they have lost their licence but am sure it will be back online soon. The main thing is to make sure your money is secure so that none of these companies can automatically take a penny from you so consider moving it over to a new account if you have one. Can you tell me more about the Wonga one in terms of when you defaulted and what charges they have added so far because as I said you could sort this one out easily.

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Wonga-

Your account is 81 days in arrears

Your due date was:

Sunday 15 July

How much you owe today:

£1044.35

I broke a payment plan I had with them so currently I haven't done anymore.

 

Wonga Email-

As explained previously, from 10pm this evening we’ll cancel your repayment plan and attempt to collect the full balance you owe - £1,187.37. This includes all the interest and fees you would have avoided if you’d kept to your arrangement. Interest will continue to accrue until the full balance is paid.

 

 

Quick Quid-

 

This email is to remind you of your severely overdue loan with QuickQuid.

 

Payment on this loan needs to be made immediately.

 

If we do not receive a response, we will take that as a refusal to pay and will take appropriate collections measures which include, but are not limited to, the use of a third party collections agency.

 

We value you as a customer and would like to help you resolve this matter.

 

Currently, your balance is £553.66 and FULL PAYMENT MUST BE MADE IMMEDIATELY as your account is over 60 days past due.

 

 

Speed credit I currently need to pay £359 before the 8th or they will refer it to debt collection.

 

Minicredit I don't owe yet. Text Loan I am paying £20 a month off and Express I owe £300 who keep calling me but I don't know if this is default yet.

 

The only thing I can do is wait for my student loan to come through and pay off the worst companies then and try and make new arrangements with the others and stick to it. I don't know if it's too late already. This is so stressful and I would stress to people NEVER take out these loans it just spirals out of control and it's a nightmare.

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Ok with Wonga they are going to continue to make repeated attempts each day to take any money available in your account so you really need to cancel your card so to stop the chance of anything going out. I'm not sure what happens if you break a repayment plan because they do state the consequence of doing so - i.e. full balance being bought forward for immediate payment - not sure if this is allowed? I'm guessing they would eventually pass it on to a debt collection agency like Mackenzie Hall. Was there a reason why you couldn't make the payment on your original plan?

 

If your student loan comes through before the Minicredit loan is due then I strongly advise you to pay them first since they are one of the worst and it's only £100 you got with them.

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I just contacted Wonga and spoke to one of the South Africans...they were surprisingly friendly and have just set up a new payment plan starting from the 19th October for £87 a month for the next 12 months...

 

Seeing i've already broke 2 payment plans with them and now this is my 3rd...they said it is my last chance.

Edited by Sphinxy
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That's fantastic and I would have recommended you contacted them by phone because they are 'good' at setting up repayment plans without any hassle. I assume they immediately confirmed it by email - they normally do. If you ever have to amend an amount or payment date then ring them in advance and again they will happily agree to this.

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Wonga Email-

As explained previously, from 10pm this evening we’ll cancel your repayment plan and attempt to collect the full balance you owe - £1,187.37. This includes all the interest and fees you would have avoided if you’d kept to your arrangement. Interest will continue to accrue until the full balance is paid.

 

Get that to the OFT. It is breaking guidance.

 

Currently, your balance is £553.66 and FULL PAYMENT MUST BE MADE IMMEDIATELY as your account is over 60 days past due.

 

Wrong. repayments are done on your terms, and they cannot demand full payment.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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