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    • Let me start by saying I feel tremendous regret, shame and remorse. I have some debt and personal life has fallen apart over the last year which has caused me to be careless. Doesn’t make it okay I know. In a positive way, i will never take anything in life for granted ever again. I want to volunteer and go back to being a good person. I need some advice/reassurance on the below so I can move on better from this experience. A few days ago I was caught at sainsburys, I paid for part of the food (about £5) and didn’t pay for the other (about £8-10) at self checkout. when I got to the exit someone in plain clothes asked to see my receipt and bag and that they worked for mitie. I told him the receipt was in the store bin (true) and he said he followed me round and knows I didn’t pay for all of it. he very sternly but calmly said he just needs my name then I can leave with the shopping. I said i am in a bad day and can’t do this and was on the verge of breaking down. So I handed him the shopping and slowly walked out. No name given (I read elsewhere this is good and makes it unlikely to develop) and I have no way knowing if police contacted. I overthink a lot and I wonder if they can track me via debit card or nectar card on the transaction. I also wonder if they saw me do it last month and have been waiting for me. I know someone who works at their head office and terrified somehow it will get back. I’m also terrified of being recognised in the street.    I don’t know what’s going to happen. I see a lot in the news today about shoplifting 
    • Hi, I’ve just spotted an Arrangement to Pay marker (TransUnion) on my Barclays Mortgage account for 1 month in March 2022. I’ve spoken to Barclays Customer Service and Complaints about this and they’ve given me some background but have closed my complaint: Direct Debit for mortgage bounced in February and I didn’t notice this at the time. Realised there were arrears in March and called customer service straight away. Offered to pay half the arrears on the call with the other half of the arrears the following month. I prob suggested or accepted this as had done that many years previously when I was a poor student with no adverse consequences. Paid in accordance with this. Barclays call notes report they informed me credit reference agencies would be notified and I indicated I understood. However, complaints team couldn’t access the call because it was too old. They advised I could request a transcript through GDPR and complain via ombudsman if still unhappy - I’ll process the GDPR request this week. Whilst it may be factual that I entered into some kind of arrangement regarding the arrears, it wasn’t clear to me that they would be treating it and reporting it as a formal payment plan along with the potential consequences of this. At no point did I agree to or request to “reducing my contractual payments” - I paid my contractual amount for March and April with 50% more on top. I guess it’s likely they did say something vague about credit reference agencies and it’s also possible that I may have agreed without fully understanding it would be different to a late payment marker. I’m not 100% sure of the impact of the AP but I believe it did tighten up balance transfer and new card offers (Lloyds group in particular) even though the rest of my report is spotless and I have many years managing multiple high balance cards. Although it may have been less comfortable, I also believe I had the means to pay the balance in full if I’d realised the impact at the time. Finally, it feels like Ive been penalised for speaking to customer services directly rather than just upping my payments to cover the arrears. Historically, I was under the impression that Barclays mortgages weren’t even reporting arrears of less than 2-3 months as late payments - although this may have changed since the last time I was in arrears. I’ve had a browse through threads about AP markers and it seems like removal is unlikely if it’s deemed factual but it may be worthwhile escalating to FOS or ICO? Will update with transcript details once I’ve raised and received a response to my request. I suppose the upside of this is that I’ll be even more cautious about negative markers in the future. Thanks, J
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Yet another one! Toothache fairy/Marshall Hoares


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There they go with that last part yet again, threatening to add all their ficticious fee's and charges that hold no weight anyway. Including the interest which they cant add on as per FOS regulations.

 

They also start threatening something completely wrong in point 3, which MUST be sent to the OFT, as it breaks guidance and the terms of their credit licence.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I have sent them an email as per bombaymix advice, lets see what they say.

 

In both emails it mentions accepting my offer to pay £176 in 3 installments, in the NDR one it says to close the loan, and in the title of the email it says payment plan confirmation.

 

Eeek! Lets hope this isn't all too good to be true

 

H :)

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One thing to add. You dont want the loan simply closed upon paying those amounts. You want it settled in full. With no chance of them passing on the debt to another party and you want any markers on your credit file removed.

 

You might not get the markers removed, but the main thing is that those bogus charges dont get sold on.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Hi H

 

Can you send me the email address you found then as I am having nothing but hassle from these people. I have emailed (emails just bounce back) I have written. never get a reply and I have called (they don't listen) yet today i get the following:-

 

BY LETTER AND EMAIL

 

Reference: ********

 

Client: Speed Credit - Speed Credit Loan***

Client Ref: 155*****

 

Date: 29/09/2012

 

Dear Rogers, (Cheeky Feckers didn't even address me by my correct name)

 

We are writing to give you formal notice that Speed Credit has legally assigned the rights of the above debt to Marshall Hoares Bailiffs. This means that Marshall Hoares Bailiffs Limited now legally own this debt.

 

Our records show that you have failed to make payments / not come to an acceptable payment arrangement/ not responded to correspondences / when agents have visited your addresses you have not answered.

 

We intend to pursue you fully for all outstanding sums including any fees we incur collecting this debt. Payment of 1159 must be received in full no later than 13:00 SEVEN days fr om 29/09/2012

 

TAKE NOTICE: You should accept this letter as formal notification that unless payment is received within 7 days then your account will be considered for the following:

 

Consequences of inaction:

1. Court Judgement legal action will be automatically started in the County Court for recovery of the full amount outstanding. Any such proceedings will include additional claims for legal costs and interest which will increase the amount you will be required to pay.

 

2. Warrant of execution will be applied for to enable us to seize goods at your addresses and or an attachment of your earnings.

 

3. Register of Judgements the judgement will be entered in a public register, the Register of Judgements, Orders and Fines Credit Reference Agencies, who will supply them to credit grantors and others seeking information on you financial reputation. This will make it very difficult fo r you to get credit.

 

4. Credit reference Speed Credit have already advised the Credit Reference Agencies of your Default. This may seriously affect your ability to obtain credit in the future. Once the balance is paid in full, only then will the default be shown as "Default Satisfied".

 

Yours Faithfully

 

 

Marshall Hoares

Bailiffs & Enforcement Agents

t: 0843 381 1111

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As said before, ignore it. It is a standard letter designed to threaten and intimidate. The only thing you should do with it is contact their local trading standards and the OFT.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 2 weeks later...

Just remember guys. These guys are extremely hard to deal with. Plus their registered addresses arent actually anything to do with the companies. The OFT know this and are investigating.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Just send them emails to their registered addresses. If they bounce back, make sure to keep the bounce back email. You could send them normal letters, but they dont actually own or rent any of their registered addresses. They are empty properties that have no association with the companies. One of them is even a residential apartment that the owner got evicted from a few years ago for breaking his tenancy agreement.

 

Another is an empty garage that also has no association with him. We even had a poster on here go to the addresses to see if they were actually real.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Just keep emailing the registered email address, bombard them if you have to. eventually they will email back.

 

I just kept sending the same email over and over again, think I annoyed them into submission more than anything.

 

Good Luck! It can be done!

 

H x

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  • 3 weeks later...

Heeey guys

 

Just wanted to give you all a quick update on the situation.

 

I too like some of you were concerned that the email sent by toothfairy/ndr agreeing to a much reduced balance paid off in 3 installments was a fake.

 

Today (the day before my 1st payment was due) I received an email from them gently reminding me that the 1st installment of my payment plan was due, again detailing the 3 payments of £58.67. I logged into my online account on the ndr website to check and low and behold they have stuck to what they agreed and my balance is now £176 (not the £1400 they were stating before).

 

So as per their email I made my 1st payment via bank transfer with the correct ref numbers and have emailed them to confirm I have done this.

 

2 more payments to go! By 2013 I will be done and dusted with toothfairy!

 

Keep at it guys!! You can do it!

 

H x

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Hi Guys,

 

I have also agreed a payment plan with Speed Credit at only £10 per week £40 per month to pay off my loan they have also agreed to the initial borrowing plus 1 month interest as apposed to the thousands of pounds initially requested. I have it all in writing I have mad my 1st installment by bank transfer and they have backed off. Have to thank some people on here for keeping me sane and also giving me a contact email of someone who actually spoke sense and helped me a lot. Will be a while before I am Speed/Toothfairy free but at least for now I am not being bombarded on a daily basis.

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this is interesting - i have been e-mailing joseph xxxxxxx (one of the directors of toothfairy) and he will not let me pay less than £2000, even though I have caught him out a number of times trying to twist what I have been saying.

 

Nether the less, well done guys!

Edited by alanfromderby
:jaw::mad2::jaw:
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I emailed speed credit, toothfairy and marshall hoares! You have to use the contact us on their web pages as the emails will bounce back if you do it direct, but persevere, eventually someone will get back to you.

 

H x

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  • 4 months later...

Heeey Guys

 

Little update for you! After a long and drawn out battle this is all finally done and dusted! After setting up a payment plan last year, and sticking to it, Speedcredit/Marhsall Hoares/ NDR tried telling me they had not received my payments, even after getting my bank to run a trace on them and faxing them proof they still insisted that although I had paid what was agreed this was not enough to close the loan. After goodness knows how many emails, faxes and calls, I finally got them to agree to close the account and have confirmation that this loan is paid off! Logged into the site and it says " good news, this loan has been paid off" 8 little words have made me so happy, and a huge weight off my shoulders

 

Altho the cheeky buggers do go on to say, please feel free to apply for another loan. Hmmm no thanks, id rather stick pins in my eyes than deal with this lot or any other payday loan company ever again!

 

I have learned such a hard lesson from all this and will never get myself into this situation again.

 

Thank you so much CAG for being so helpful and full of non judgmental advice! You guys are legends!

 

H x

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