Broadband Debt (Lowells)

[canniepay]

Hi

Was does a DCA do if you continue to insist that the account is in dispute?

This is in relation to a 3 broadband account in which they terminated early due to to very poor service and have chased me for the last 6 months billing adding up to £202.50

by passing it to lowells.

But all i do is keep saying its disputed.

 

Thanks in advance

[BRIGADIER2JCS]

The Ultimate is for the DCA to issue a final response to your dispute and then continue ALL methods of recovering the debt up to and including a County Cport Claim.

[unclebulgaria67]

Nothing stopping whoever owns the debt applying for a CCJ. If you defend, then the dispute could be raised in court and it will be decided whether this was a reason not to pay for the contract.

 

Suggest that you follow the braodband companies complaints procedure through to the end. If you have a complaint ongoing with the original creditor and if necessary the relevant ombudsman, then this should stop Lowells taking further action. You should copy in Lowells to the complaint, as they should stop them trying to collect, while the complaint is ongoing.

[canniepay]

Thanks

It was all done in a phonecall with customer services at 3 and it seems funny how they cant find the recording of that call??

you know for fraining purposes, i've actually asked them to trace it but all they do is pass it back ti Lowells

[unclebulgaria67]

Thanks

It was all done in a phonecall with customer services at 3 and it seems funny how they cant find the recording of that call??

you know for fraining purposes, i've actually asked them to trace it but all they do is pass it back ti Lowells

 

Complaints are always best made in writing to the head office of a company and by recorded delivery.