SHIPLY - Cannot get my money back when the service was not provided

[dangia]

I had the very bad idea to use this website to ask some quotes for transport and as I receive quite a good quote from a transport company, I decided to proceed.

Due to the fault webiste of shiply.com, they charged me for 2 deposit transactions (tot amount around 60€), providing no service.

After several email and phone calls to their customer service, the situation is still not resolved and I still wait for receiving my money back.

First transaction was 9th july and second one was 10th July - I didn't have the service + I don't have my money back. Unacettable to wait for more than one month to have MY money back.

[rebel11]

Hi dangia

 

Welcome to CAG

 

How did you pay? If you paid by Credit Card or VISA Debit ask your Card Provider if you can do a Chargeback.

 

http://www.which.co.uk/consumer-rights/sale-of-goods/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-debit-cards/

[dangia]

Yes, I paid with an Italian credit card (transaction was in EUR) through moneybookers and unfortunately the chargeback request is very difficult in Italy especially when you cannot go phisically to the bank. Anyway shiply must give my money back!

[rebel11]

You don't need to go to the bank, you can request a Chargeback over the phone.

 

Yes, I paid with an Italian credit card (transaction was in EUR) through moneybookers and unfortunately the chargeback request is very difficult in Italy especially when you cannot go phisically to the bank. Anyway shiply must give my money back!

[Kennythejoiner]

I had the very bad idea to use this website to ask some quotes for transport and as I receive quite a good quote from a transport company, I decided to proceed.

Due to the fault webiste of shiply.com, they charged me for 2 deposit transactions (tot amount around 60€), providing no service.

After several email and phone calls to their customer service, the situation is still not resolved and I still wait for receiving my money back.

First transaction was 9th july and second one was 10th July - I didn't have the service + I don't have my money back. Unacettable to wait for more than one month to have MY money back.

 

Same happened to me try raising a dispute with paypal and your credit card firm and tell every one not to use them

[Mooniiemoo]

DO NOT USE SHIPLY TO FIND A COURIER

 

Yes, I'm another dissatisfied Shiply 'customer' who has lost her deposit, but I also have serious concerns about not being able to leave honest feedback for couriers. There is something very wrong and shady going on with this company.

 

I booked a courier through Shiply to deliver packages from Devon to London on a certain day last week. After I accepted the quote the courier wouldn't even discuss details until I had paid him all monies up front, but delivery was urgent and imminent so I agreed. When I hadn't heard from him re collection the eve before delivery day I called his mobile. Turns out he was still in Scotland and wasn't able to do the job. By then it was too late to book anyone else so I used CityLink. Surprisingly, within 24 hours, the courier had repaid the full fee. However when I then registered the failed delivery with Shiply I was informed that, whatever happens, they never refund their deposit, which in this case was £24.00. Since they take the fee for 'Shiply Shipment' you would imagine a shipment has to take place in order to keep deposit. Note cancellation info is well down list in T&C's.

However I think this next bit is more worrying. I then found they have a system which made it impossible for me to leave neutral or negative feedback for the courier. They sent an email telling me to leave feedback, but saying if you don't do it within 24 hours they will leave 'generic positive' feedback themselves. So I went to leave neutral feedback - well he had refunded money. However it didn't allow anything but positive feedback until further time had elapsed. I allowed the time to elapse and went back to leave my neutral feedback ... to my surprise I couldn't leave feedback as Shiply had done it for me. It said

"Very helpful indeed. Good communication. Recommended.". Completely false feedback made under my name next to my delivery.

 

I checked their feedback reminder email and noticed it gave an option to cancel their generic positive feedback:

 

"We realise that your delivery might not have been carried out yet, if so you can cancel the automatic feedback by clicking here".

 

But guess what ... when you click on cancel button it goes to Shiply website and says:

 

"Cancellation is unsuccessful. It has been more than 24 hours since the feedback reminder was sent to you so automatic feedback has been left for this shipment"

 

In my opinion Shiply are a most disreputable company and I don't believe you can have confidence in the feedback for the couriers - which is all you have to go on. I will never ever use or recommend them again and wherever there is a forum I will post on it to warn others. I cannot believe that retaining deposits and creating false feedback can be legal. AVOID SHIPLY AND FIND ANOTHER DELIVERY FIRM.

Edited February 10, 2014 by Mooniiemoo

[Kennythejoiner]

DO NOT USE SHIPLY TO FIND A COURIER

 

Yes, I'm another dissatisfied Shiply 'customer' who has lost her deposit, but I also have serious concerns about not being able to leave honest feedback for couriers. There is something very wrong and shady going on with this company.

 

I booked a courier through Shiply to deliver packages from Devon to London on a certain day last week. After I accepted the quote the courier wouldn't even discuss details until I had paid him all monies up front, but delivery was urgent and imminent so I agreed. When I hadn't heard from him re collection the eve before delivery day I called his mobile. Turns out he was still in Scotland and wasn't able to do the job. By then it was too late to book anyone else so I used CityLink. Surprisingly, within 24 hours, the courier had repaid the full fee. However when I then registered the failed delivery with Shiply I was informed that, whatever happens, they never refund their deposit, which in this case was £24.00. Since they take the fee for 'Shiply Shipment' you would imagine a shipment has to take place in order to keep deposit. Note cancellation info is well down list in T&C's.

However I think this next bit is more worrying. I then found they have a system which made it impossible for me to leave neutral or negative feedback for the courier. They sent an email telling me to leave feedback, but saying if you don't do it within 24 hours they will leave 'generic positive' feedback themselves. So I went to leave neutral feedback - well he had refunded money. However it didn't allow anything but positive feedback until further time had elapsed. I allowed the time to elapse and went back to leave my neutral feedback ... to my surprise I couldn't leave feedback as Shiply had done it for me. It said

"Very helpful indeed. Good communication. Recommended.". Completely false feedback made under my name next to my delivery.

 

I checked their feedback reminder email and noticed it gave an option to cancel their generic positive feedback:

 

"We realise that your delivery might not have been carried out yet, if so you can cancel the automatic feedback by clicking here".

 

But guess what ... when you click on cancel button it goes to Shiply website and says:

 

"Cancellation is unsuccessful. It has been more than 24 hours since the feedback reminder was sent to you so automatic feedback has been left for this shipment"

 

Shiply are an extremely disreputable company and I don't believe you should place any confidence at all in the feedback for the couriers - which is all you have to go on. I will never ever use or recommend them and wherever there is a forum I will post on it. I cannot believe that retaining deposits and creating false feedback can be legal. AVOID SHIPLY AT ALL COSTS.

 

 

The more you read about Shipley the more fraudulent the firm becomes..

[Grotesque]

They are taking the ****. Leaving feedback for you? Fraud.

[Kennythejoiner]

After threatening to take it all the way with PayPal for not giving me a refund there service to pay Shipley as a goodwill gesture they have refunded my money and said if they receive any more complaints about Shipley they will have to look more closely at this company as they do with any other one that they receive a lot of bad feed back on .. so get complaining and shut this firm down..