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    • Hello all,   I ordered a laptop online about 16 months ago. The laptop was faulty and I was supposed to send it back within guarantee but didn't for various reasons. I contacted the company a few months later and they said they will still fix it for me free of charge but I'd have to pay to send it to them and they will pay to send it back to me. The parcel arrived there fine. Company had fixed it and they sent it via dpd. I was working in the office so I asked my neighbours who would be in, as there's been a history of parcel thefts on our street. I had 2 neighbours who offered but when I went to update delivery instructions, their door number wasn't on the drop down despite sharing the same post code.  I then selected a neighbour who I thought would likely be in and also selected other in the safe place selection and put the number of the neighbour who I knew would definitely be in and they left my parcel outside and the parcel was stolen. DPD didn't want to deal with me and said I need to speak to the retailer. The retailer said DPD have special instructions from them not to leave a parcel outside unless specified by a customer. The retailer then said they could see my instructions said leave in a safe space but I have no porch. My front door just opens onto the road and the driver made no attempt to conceal it.  Anyway, I would like to know if I have rights here because the delivery wasn't for an item that I just bought. It was initially delivered but stopped working within the warranty period and they agreed to fix it for free.  Appreciate your help 🙏🏼   Thanks!
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    • Hi Guys, well a year on and my friend has just received this in the post today, obviously a little scared so looking for more of your advice.  Letter from the NCC dated 1-May-2024 is as follows.......   Before deputy district judge Haythorne sitting at the national business centre, 4th floor st Kathrine's house Northampton Upon reading an application from the claimant  it is ordered that  1. The claim be sent to the county court at #### (Friends local Court) Because this order has been made without a hearing, the parties have the right to apply to have the order set aside, varied or stayed.  A party making such an application must send or deliver the application to the court (together with any appropriate fee) to arrive within seven days of service of this order.  If the application is one which requires a hearing, and a) the party making the application is the defendant: and b) the defendant is an individual, then upon filing of the application the claim will be transferred to the defendants home court.  In all other cases requiring a hearing the claim will be transferred to the preferred court.    As a result of an order made on the 1 May 2024, this claim has been transferred to the county court at ##### (friends local court) 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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JSA Stopped benefit question


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Hi

 

I have looked around for an answer for this, but have not been able to narrow one down, so any help would be most appreciated.

 

My brother has left his job and claimed JSA, he was refused the claim as he had left his work position voluntarily, but appealed this and it was decided in his favour due to the behaviour of his previous employer.

 

He was eligible to receive contribution based JSA which he applied for and had been claiming for one month when he missed an appointment and his benefit was stopped and then his claim dismissed. He appealed this decision and after going through the process received a letter two days ago advising that his appeal had not been upheld, that he would no longer qualify for JSA.

 

I was wondering, long term, would my brother be able to re-apply for JSA as a new claim? He lives at home so probably would not qualify for the hardship payments?

 

Many thanks in advance

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Ok so he appealed to get on JSA and they took decision to grant appeal. He then goes on JSA misses an appt and gets put off it. He appeals this and the appeal was not reconsidered. I dont understand - they allowed him to go on JSA. Should he not have been sanctioned for a specific time? More information here required.

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If he failed to attendthe appointment and signing and failed to make contact within 5 working days then the claim would have closed.

If he still needs to claim then he should complete a rapid reclaim which he can do online and then he will be back in the JSA system abd he really does need to make sure that he attends when is required or this will happen again and if it happens a few times doubts will arise about his entitlement to JSA.

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Hi

 

He had an appointment with his job advisor which he missed, the JC contacted him and he went in the next day for the appointment, the person he spoke said that was fine but not to miss another, a week later he received a letter advising him that because he had not attended all his required appointments that his JSA would be stopped, he then wrote to them to appeal and they have sent a P45 and a letter saying his appeal has been declined.

 

Thanks for the advice flumps, I will pass the information about the rapid reclaim to him.

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  • 4 weeks later...

Missing an app`t is suicide if your on JSA !

I`m a postal signer and my paperwork, though sent via 1st class stamp has mysteriously not been delivered/gone missing. I`ve gone 42 days without benefit but was kindly given a small crisis loan to hopefully tide me over till my JSA re-starts.

I wasnt informed that I had in effect missed an app`t and as in other posts, only found out when I checked my bank account thinking there`d just been a slow payment. I can only presume that like my 1st class stamped envelope went awol, the 2cnd class stamped envelope with the decision and the reasons why my JSA was stopped has simlarly dissapeared into the royal mail ether. I`m now being advised, and actually will, get my future payment envelopes sent by registered mail or at the very least some form of proof of posting which should help in an appeal which hopefully wont ever come about again.

If you look at your appointment form it says, (or at least it says on mine) not to bother phoning in after the missed app`t, no 5 day grace period, I even attended an app`t the day after the missed, scheduled one but that still, despite assurances from my advisor lead to my JSA being stopped and a rapid re-sign my only option.

The whole system is flawed and angled in the DWP/JSA/Governments favour.

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