natwest KEEP letting CFO drain my A/C using an OLD DEBIT CARD - SHAME ON THEM!!!

[BRIGADIER2JCS]

This has to be one of NatWests biggest foul ups for a long time.

[dx100uk]

glad i brought it to your attention.

 

dx

[Anonbrumbie]

Here we are, nearly 8 months later.

 

CFO never responded or attempted to dispute my "dispute" on the money being returned to my account.

 

Today however, using their usual tricks of attempting mass multiple withdrawals for amounts such as £25 and £13

 

they have again emptied my account of my DLA (starting to think they attempt these things on known benefit payment days?)

 

So, using debit card details that are around 2-3 cards out of date,

so they certainly don't even have accurate card details or a card security code having their last mass transactions disputed,

but not even responding to that dispute,

 

Natwest has again let them walk into my account, with extremely questionable practices,

I mean come on, multiple payments of varying small amounts to 1 company at 5am isn't normal is it....

 

It would appear that Natwest offer no protection to its customers at all.

 

Again, no food/electric, and they refuse to do anything till the payment has "properly left my account"

 

So its going to be the identical big arguments on the phone tomorrow.

 

This time, I say Natwest itself is liable for refunding, and its their own problem whether they chase CFO or not

- I would say an unchallenged payment dispute from 8 months ago is pretty clear evidence that there is no sort of Continuous Payment Authority

desire or permission in operation, and Natwest has breached the regulations.

 

I am wondernig whether to take this via the fraud route this time?

 

Again, if CFO genuinely believes it is lawfully owed money, and can prove this,

why did it not challenge my Dispute of 8 months ago,

which it had every right too, and which Natwest assured me, CFO would.

 

So thinking Fraud.

 

I don't mean to be funny but as you know they will attempt to take money from any account of yours they have details for and can use cancelled cards why are you still using thataccount.

[citizenB]

http://www.nationaldebtline.co.uk/england_wales/factsheet.php?page=41_payday_loans

 

There are detailed instructions on cancellening CPAs in the National Debtline Fact sheet - linked above.

[citizenB]

I don't mean to be funny but as you know they will attempt to take money from any account of yours they have details for and can use cancelled cards why are you still using thataccount.

 

Because once told that you withdraw your permisson for the CPA to continue - both the bank - card provider - PDL are supposed to honour that !! Please see post #104

[caledfwlch]

For some reason the payment is taking forever to actually clear, and until it does Natwest will not initiate a retailer dispute and return the money to me, could be tomorrow or even friday!Best thing is though a call centre person explained to me yesterday how Natwest actually deals with withdrawal of CPA - ie, they don'tWhat happens is an account is flagged, so if the flagged retailer attempts to take a payment a message will flash up saying "your CPA has been withdrawn.. Do you wish to continue YES/NO"So, Natwest complies with banking legislation by allowing someone who's CPA has been withdrawn to continue to draw payments by giving them the option to ignore the withdrawal of CPA. So Natwest, knownig this company has absolutely no authority to withdraw funds will continue to allow them.I fail to see how this even remotely fits in with the banking reg's requirement to honour the withdrawal of CPA by a customer.Natwest Fraud Unit is refusing to take a fraud claim which would get my money quicker because they understand CFO to be a loans company, and such a company would never ever commit fraud, is what the telepaths in the fraud centre are telling me.

[renegadeimp]

It doesnt need to clear. They can cancel a transaction in progress.