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    • So if I've understood correctly, you had a meeting with a company who employ PPM to manage their car park, but PPM gave you a ticket and the company refuse to get it cancelled.  Eh???!!! You are being somewhat secretive with the details and it would help us to give correct advice if you would be crystal clear about the story.  Who did you have the meeting with?  What is their address?  Why do you think it was them who called in PPM?  Were you informed about the matter of the permit by this company?  Etc.
    • What a disgraceful shirking of responsibility.  Par for the course though I'm afraid with Iceland. You could get nasty and send them a version of the below (you know the local area so change what needs to be changed). Unfortunately the people who are replying are having to comply with the company policy which is being foisted on them - which is not to cancel tickets. But you might as well send the mail and try.   Dear Cissy, thank you for today's mail. Of course you are "able" to cancel the charge, you simply contact Excel and tell them to cancel the charge. I will wait for exactly 24 hours and then contact the local newspaper XXXXX and the local radio station XXXXX about Iceland's disgraceful disability discrimination.  Nothing much happens in Gravesend so I'm sure both will be happy to do a piece which will generate terrible publicity for your store and drive away customers, which is exactly what you deserve. Yours, XXXXX 
    • You are absolutely right to be cautious. It would be helpful if you will be prepared to send me a private message containing details of the outlet and the address et cetera. It might help me to get things more into perspective. So I understand that you had a business selling your husband's photographs. You were unable to continue your direct involvement and so you made an arrangement with a manager who you trusted to carry on the business for you while you were recovering elsewhere in the country. Is this correct? This manager has possession of all the files of your husband's photographs. Is this correct? Do you have any copies of the files? You made a reference to having a Co-op. Does that mean that you are running a Co-op supermarket or groceries outlet? I don't quite understand here. In terms of the possibility of continuing the arrangement with this manager – my own view is that you need to bring the arrangement to an end and I don't see how you could trust them. As far as I can see you are asking about two issues. Making sure that the files in the manager's position are destroyed so that you regain control of the photographs. Obtaining some damages for the loss of revenue. How many photographs do you believe are in his possession? What you estimate is your loss of revenue so far – probably calculated on your average revenue over, say, the five years before you stopped your involvement in the business? You are talking here not only about a breach of contract. You are talking also about breach of copyright and frankly you're also talking about deliberate copyright infringement – which is a criminal offence. Also fraud. Additionally, if you begin the dispute with this person, I would say that they will probably leave immediately. Have you got somebody else to run the business or would that be the moment that the whole thing collapses? If it is the latter, then this is something else that you need to prepare – somebody to take over as seamlessly as possible   Also, do you know the address of this person – and do they own their own home or any other assets?  
    • Just as i thought (from above post) : i just hope this is not the normal customer service that say they cant do anything and that you have to appeal to excel parking 🙄 this is the response my friend has received today - totally ignoring the subject which was: 'victim of disability discrimination on the part of your agents' does anyone have any ideas to reply with please?     Thank you for your response.   I would like to apologise for the error in the previous email; our CEO, Tarsem Dhaliwal had received your email and tasked ourselves in the Executive Resolution Team with looking into this.   We have raised this with our internal property department who have more information on parking charges and any appeals, we can see that you had appealed the PCN with excel which was rejected, you then appealed the PCN with IAS which was also rejected.   Because of this, we would not be able to cancel or refund the charge.    I understand this may not be the outcome you had hoped for, I am sorry for any inconvenience caused.   Kind regards, Cissy
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Aktiv Kapital letter with wrong name


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Hi

I have received a letter from this company chasing a debt which they say is for barclaycard for £7000. the name on the letter has a first name, middle name and surname. the first and surname are mine but the middle name is different.

The debt is definitely not mine and not just an error on the name.

Can anyone offer some advice on how to respond. Should I ignore it or write back. If I write back what should I say that clears it up for good

Thanks in advance.

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Hi.

Just had another letter from this lot offering me a discount and a payment plan. It seems a standard letter with the usual 'we have been provided with this address through public databases and believe you to be our customer.'

what is the best course of action with these?

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they do try, fancy sending out letter to all and sundry using names from Directory and see how may send money back to us.? really scraping the barrel they are = ****. Bad as a chain letter ! mind you I did once years ago and supplied a personal cooking receipy got £500.00 and a couple thanks letters for methods to add to a certain dish. Dam should of Trademarked/copyrighted it.

:mad2::-x:jaw::sad:
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Hi.

Just had another letter from this lot offering me a discount and a payment plan. It seems a standard letter with the usual 'we have been provided with this address through public databases and believe you to be our customer.'

what is the best course of action with these?

 

Check your credit record, just in case there is anything dodgy on there. Not unknown for debts to be added to wrong credit records or for their to be multiple searches affecting ratings.

 

https://www.noddle.co.uk/

We could do with some help from you.

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Hi thanks for the replies. I have checked my credit record and its perfectly clean. Dont know what their game is other than that suggested earlier, my name sounds vaguely like someone who has an old debt. Lets see if they keep it up or get bored with me and move on to someone else.

 

cheers

john

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If they continue to pester you send them this http://www.consumeractiongroup.co.uk/forum/content.php?428-General-debt-letter-if-you-know-nothing-of-the-debt Hopefully they'll be daft enough to send you details of the debt & if it's not yours they will have breached the Data Protection Act and will have to face the wrath of the ICO. ;)

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  • 2 weeks later...

Hi

Letter number three has arrived from these idiots. apparently because they haven't heard from me they are reviewing my account and may pass this on to one of their field agents to arrange a home visit.

Is it best to ignore this or send a letter and if so, which would be the best one.

cheers

John

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Is this debt yours or not ?

 

If it is not your debt, then send them a letter marked for the attention of the compliance manager, advising them they have traced the wrong person and you are concerned by them breaching the data protection rights of the persons whose debt this is.

 

If it is your debt, just send the prove it letter, which is in the link provided previously.

 

Any person coming to your address will just be self employed trying to earn a commission and they will just ask whether you are this person, if so you have a debt with x company and would you like to pay. You just have to say they have the wrong person or that you have not received any proof of the debt, so want them to provide this in writing as requested. All communications to be in writing, so don't come again. There is a letter in the CAG library, if you want to send, but some companies ignore.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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thanks unclebulgaria67. the debt not only is not mine the name on the three letters has a different middle name.

 

In that case write to their compliance manager, with a complaint.

 

I have had dealings with AK in regard to a relatives debt. If you complain, they will write back, to apologise for any mistake. They are not the most competent of companies though and appear to make loads of mistakes.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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"They are not the most competent of companies"....Do you mean that there are competent ones in this murky business?

 

Sam

All of these are on behalf of a friend.. Cabot - [There's no CCA!]

CapQuest - [There's no CCA!]

Barclays - Zinc, [There's no CCA!]

Robinson Way - Written off!

NatWest - Written off!

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