Natwest Loan did I pay PPI????

[007coot]

Hi guys,

 

I'm waiting for Natwest to respond to my SAR so i can see if I paid PPI on my loan. I've just received my credit reports from the 3 main companies (experian, equifax and callcredit) and I've also found a natwest summary stating my interest rate. from this info I know that:

 

loan amount was £12,665

rate was 6.9%

repayments were £280 x 60months

 

Total amount of repayments comes to £16,800

 

I may be wrong but I've workled out that £12,665 at 6.9% over 60months should be £248.94 totalling £14,936.40 making a difference of £1,863.60

 

Does this sound like PPI was added? is this the sort of amount I would have paid? or are my calculations completely wrong!

 

I did default on the loan and now have a CCJ so I am a bit worried because if I did pay PPI I won't know how to work out how much I paid etc. I took out the loan July 2004 and defaulted March 2007, my balance now shows £11,240 so I guess I strarted struggling to pay in March 2006 after only paying back 20 installments of about £5,600? will have to check my records!

 

I know I can't do much without my paperwork and statements but just wondered what your thoughts are so far

 

Thanks

Lisa

[ims21]

Well, as you say, the figures don't add up.

 

Wait for the SAR

[007coot]

I have received a letter today informing me that they are so inundated with these types of requests that rather than send me full disclosure of my SAR they have just sent me details of the PPI that I paid. In June 2001 I paid £805 PPI on a loan and then in July 2004 I paid £3265 PPI on a loan. I have written to them again though and asked for all my banking history because I can't even remember if I consolodated the two loans or if I paid off the 1st one then had a second loan! (I have also asked for them to action my SAR as previously requested because I have a CCJ and things aren't looking right on my credit files that I've just received but that's a seperate issue) .

 

In the column where it states what I paid it says Insurance premium (at outset of loan). Also as I have a CCJ I am assuming that even if full amount of PPI hasn't been paid I will still have to pay it so I should still get the full amount back, even if that means they deduct it from my CCJ. Is that right? I am so confused!

 

I put these amounts into the spreadsheet and the £805 works out £714.60 interest (4035 days ago) and the £3265 works out £2083.79.

 

I really wish some of my others would have replied first because they'll be straight forward. This ones a nightmare because of the CCJ so I don't know what I've paid or what they owe me and help or advice gratefully received!

[ims21]

You need the full SAR to work out what you are due back.

 

When you wrote back to them did you remind them that the 40 days for compliance is from the date they received your original? You should have done so. It is not your problem that they have many requests to deal with. SAR requests must be dealt with within the 40 days.

 

If they don't comply lodge a complaint with the ICO and take steps to enforce compliance.

[007coot]

You need the full SAR to work out what you are due back.

 

When you wrote back to them did you remind them that the 40 days for compliance is from the date they received your original? You should have done so. It is not your problem that they have many requests to deal with. SAR requests must be dealt with within the 40 days.

 

If they don't comply lodge a complaint with the ICO and take steps to enforce compliance.

 

Thanks for your quick reply, yes I have told them that it was 40 days from my original request, but that's way over already. I wrote to them on 30th March, they replied 15th May telling me I needed to confirm my identity as signature wasn't the same (I did this and the lady at the branch showed me my signature and even she said it was clear it was mine even though it was in my maiden name - they had never updated it even though I had taken out loans since getting married- she agreed it was still so similar to my current one she couldn't understand why they questioned it!) and so yesterday I had the details of PPI as they said this was what they presumed I wanted. I've fired off another to be posted tomorrow telling them to comply to my request for SAR and they now have only 14 days to comply or I will contact the ICO.

 

I think I'm right in giving them an extra 14 days?

[ims21]

Yes 14 is fine.

 

File a complaint with the ICO anyway and if they don't let you have your data within that time then you can send a Letter Before Action to sue them in court to force compliance.

[007coot]

Yes 14 is fine.

 

File a complaint with the ICO anyway and if they don't let you have your data within that time then you can send a Letter Before Action to sue them in court to force compliance.

 

Ok thanks, I will do. Thanks for all your help I really appreciate you taking the time to read my posts

[ims21]

You're welcome

[007coot]

I sent Natwest another SAR dated 2nd July and stated that their previous response was not acceptable and that I required my data in full. I informed them that they had 14 days in which to comply or I would inform the ICO. I also reminded them that they agreed to waive the £10 fee as a gesture of goodwill becasue they took so long replying to my previous SAR. I sent this by FAX and have a copy of the fax report showing it was sent ok to the number clearly printed on Natwest's letters to me. I received no response.

 

I sent another letter entitled "LETTER BEFORE ACTION" on the 23rd July 2012 informing them that they have failed to comply with my SAR dated 30th March, followed up 2nd July and that if they failed to comply within 7 days I would seek a court order forcing compliance and damages at the discretion of the court without further notice. Again this was by Fax and a report has been obtained.

 

They have again failed to respond. Is a Fax an acceptable method of communication? I only used fax because I can't afford to keep sending letters recorded delivery so using the work's fax machine is a cheaper option. If so can anyone point me in the direction of the threads for forcing compliance?? I am so annoyed that they are making me pay out money that I do not have!

 

Any advice greatly appreciated

[ims21]

Here's a thread where the bank was forced to comply by the courts

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?208966-Me-and-Them-SAR-non-compliance-claim.-**SUCCESS**

 

Also lodge that complaint with the ICO.

 

I wonder of they still use faxes? Letters are always best....or e-mail even

[007coot]

Hi,

 

Since reporting them to the ICo I have now started to receive my data coming through from various locations. (I'm assuming this is because I sent a letter informing them that I had notified ICO becsue I don't think ICO have even contacted them yet as they are so back logged).

 

I've had transcripts from the customer lending centres and yesterday I received statements for my second loan however it appears to be missing a page! The statements are numbered 1 - 6 but page 1 is a year after loan started so the first years worth is missing. I assume they will say this is because they can't go back any further?? I don't understand any of the statement at all, it makes no sense. I can work some of it out but it's very confusing. if they don't send me first page can I still work out the PPI? I'm guessing they won't freely send me details of first loan (dated 2001-2004) so I may have to chase this but the data may be sent seperately. Haven't received bank statements yet and this may help.

[ims21]

Post up the statements you have received.

[007coot]

ok thanks Ims, I'm just going to scan and edit with paint, won't be long.....hopefully!

[007coot]

Not sure if I done this right but here goes.....

[007coot]

Statements

[007coot]

aghhh! why has it come up Jpeg.... sorry I'll try again x

[ims21]

You need to covert to PDF files

 

Dx100 – Instructions on uploading pdfs

 

scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or ir you have PDF as an installed printer drive use that

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

[007coot]

statements

[ims21]

Ok...as you say there is some stuff missing so you won't be able to work out any PPI from that information.

 

I'd wait and see what else turns up...shame it is coming in bits and bobs though

[007coot]

Ok thanks Ims, looks like I'll have to chase this though as statement numbered 1-6 so highly unlikely the first years worth will follow. Thanks for your help

[007coot]

Hi,

 

Natwest are adament that they can't give me my loan statements prior to July 2005 that's why first page is missing. They won't send me anything regarding my first loan taken out in June 2001 either. All I know for first loan is PPI was £805, I don't know term of loan, repayments or wether this loan was paid off early with the bigger loan that started in 2004. Any ideas what to do know?

 

Thanks

[007coot]

Natwest have now sent my first page so I've uploaded it here along with the table. Looks like the £19,791 is the loan, plus ppi plus interest. I had a PPI rebate 11 months later. I'm so confused! which is the best spreadsheet to use for this and shall I just enter everything as it is on statements. Thank you

[007coot]

*bump*

[ims21]

Ok what I would do now is put in a claim for the PPI using the fos questionnaire.

 

Unfortunately you won't be able to check the accuracy of any offer they may make due to the inadequate SAR.

 

But this could get interesting because if they do make an offer then you will almost certainly ask for a detailed breakdown of their calculations. If that breakdown includes information and figures that you have not received with the SAR then that is pretty much concrete evidence that they are in breach of the DPA and is actionable for damages in court.

 

Do the PPI reclaim and lets see what comes out.

[007coot]

Thanks Ims, for the 2nd loan they have now sent me first page which I've uploaded #22 but it looks like I had a rebate, don't even know why! shall I have a go at spreadsheet and working out or shall I wait and see what they offer and how they calculate it with their breakdown? I'm still missing details for Loan 1 so I guess I'll have to do that "blind" and ask for breakdown.

 

many thanks