Volkswagen Complaint robbie21mcn -

[robbie21mcn]

Hi guys my fiance has also been stung by this manufacture defect by the looks of it. Low compression on 1 and 2. Full service history from vw arnold clark in greenock and the best offer I am getting is 600 pounds labour to do the job with arnold clark as vw are supllying parts free. Disgusting if you ask me. These engines have inherent faults and yet you still need to pay huge sums of money for repairs. I am thinking of going down the route of arnold clark forking out labour costs as this fault must have been there at point of sale. A week before christmas and my fiance was in tears. She traded in an old banger in february his year for a 55 polo with 20k on the clock thinking she need not worry about reliability and then this. their get out clause is that it is six years old so is not under warrany even though mileage is so low. I am absolutely livid. How can lengh of time be related to mechanical failure?? Idiots. Arnold clark are the **** of the earth if you ask me. No care for yo once you are out that showroom door!

[Conniff]

These engines have inherent faults and yet you still need to pay huge sums of money for repairs. I am thinking of going down the route of arnold clark forking out labour costs as this fault must have been there at point of sale.

 

Then do it, don't just talk or threaten to do it, do it.

 

These complaints abound not just on here but the internet as a whole. Gather the evidence and make a case not just against AC but VW.

[heliosuk]

Can you PM me with what stage you are at with this, whether or not you have accepted etc or have you challenged it? I have a bit of an issue with the labour charge at the moment. Essentially I need a detailed history of the car, what and how you have complained.

 

One thing is for certain, DO NOT ACCEPT A REPAIR

[heliosuk]

Because no one has taken them to task over it.

 

In each case we have Conniff but they still "nicht Verstehung" "Wir nicht problem habst".

 

It's quite apalling the way VW GB handles these cases. Frankly they don't know what they are doing and the main reason for that is that they rely on a computer generated decision, hide behind legal requirements and guess what...........it's not even VW GB or VW GMBH who make the decision. I understand it's a French Company with a call centre in Britain with targets set as to how many people with complaints actually manage to get through to the people who can make a rational decision.

[MARTIN3030]

it's not even VW GB or VW GMBH who make the decision. I understand it's a French Company with a call centre in Britain with targets set as to how many people with complaints actually manage to get through to the people who can make a rational decision.

 

Yes we have seen a few big companies now farming their CS out to Pr agencies and third parties.

We have even had one or two asking for permission to deal on here as Official company reps,but we have rumbled them and refused.

[scaniaman]

Robbie, may i respectfully suggest that you report this to your local TS and ask that copies be sent to Mr. Coltart of Glasgow ts and also Mr. Kenton of the OFT. In both cases, state that you know of Clark's not repairing the same fault on other customers cars and also that you know of several customer complaints against Clark's for extremely poor after sales back up. Again, in both cases ask them that given the number of complaints against Clark's WHEN are THEY going to take appropriate action against this company.

Arnold Shark Never Again

[robbie21mcn]

I actually have been told by consumer direct my case is with the finance company. Under the 1973 soga the car was not of satisfactory quality and has not lasted a reasonable length of time. AC aftercare is absolutely disgusting. I wouldn't let them extuinguish my car if it was on fire.

[robbie21mcn]

I have emailed both gentlemen with a link to this post. I await a reply to see if they can help. i feel like i am trapped into paying hundreds of pounds for something that is not our fault and is dues to poor manufacturing. Helios why do you keep saying i should not allow them to try and fix the problem?

[robbie21mcn]

One other thing folks could anyone who has had this problem give me your name and address and the registration of your polo and i will set the ball rolling with this. i cant believe hard working people like Blinky have had hundreds of pounds a time taken from them for someone else's mistake!!

[heliosuk]

Robbie,

 

Your'e jumping the gun a bit. There is a way of handling this problem which is why I have requested you PM the current status to me. It's then possible to evaluate where you stand with the car. As regards Arnold Shark, the reality is that you will get nowhere. Further I would suggest that you have little redress against the finance co as they didn't know either. The real culprit is VW and this is who you need to go after but in a certain way.

 

In relation to letting AS, sorry AC repair and my saying no, no.

 

The fault is a design/manufacturing issue. The engine suffers from premature valve seat wear. VW try to put it down to poor fuel.......er no........you can't argue that in the EU!!!!!!!!

 

The reality is more likly to be the use of chineseium as opposed to proper steel that europe used to make.

 

Now there are two fixes for this problem. 1. Machine the head to take new "proper steel" valve seats or 2. replace the head.

 

VW like the repair route as they think it is cheaper. What they don't let on is that it is extreamly high risk as the tolerance allowance is only 4 thousandths of an inch. So one would think well that don't seem so bad. What they don't tell you is that the tolerance given is at new design levels, i.e. a brand new engine. It doesn't take into account the associated parts. It is a nigh on impossible repair to achieve.

 

If you have this issue then the reality is that the head is ****ed big time.

 

So the only repair that is really acceptable is a replacement head.

 

Blinky's case was an early one I looked at and supported unfortunately, however the latest one came out top trumps with minimal outlay and perhaps even added value to the car.

[robbie21mcn]

vw have stated that they will not pay for labour repairs but have issued free parts as goodwill. they say labour charge is AC's responsibility since they sold the vehicle on VW bhalf. consumer direct told me the issue we have is with the finance company since we only have a contract with them and under 1973 sale of goods implied act the car is a breach of contract since it has not lasted a reasonable length of time. it is a 55 plate with 20k full vw service history. have i missed anything helios?

[heliosuk]

So you have approached VW then?

[MARTIN3030]

I agree that the component quality has deteriorated dramatically since VAG began sourcing from outside WG.

Traditionally valves and engine components were Mahle and SKF.Other respected branding such as Lohbro Pierberg Beru and VDO have been sidestepped for supplies from China Czech Romania and Hungary.

One of the early advertising slogans for VW dealers was "we keep them the way they were built"........these days that would sound laughable.

I have seen lots of Golf electric window assys fail because of poor quality plastic clips.You have to buy the whole assy to rectify it.

I saw an Audi with an FSI engine with an £800 repair bill -the cause was plastic flaps covering the valves which broke up and entered the chambers.

When the new ones were ordered they were exactly the same.

Audi did not want to know.

[robbie21mcn]

Yes helios. They offered free head and valve replacements but no labour cost cover. Said this was ac's responsibility as they are garage basically.

[robbie21mcn]

so we have received word back from Arnold shark who are not only unwilling to help us with any part of the labour cost but have asked us to come and move the car from their premises and since it has been there so long has no MOT to my shame i was shouting and bawling in the showroom and was asked to leave when i arrived. Also a Mr Giles Illingworth from vw UK said that the parts would only be as goodwill if the approved Arnold shark dealer carry out the replacement head instead of us taking the parts and getting an independent to do it. i now feel court is my only option. i am seeking legal advice on Monday and going back to trading standards to see where i now stand. the best of it is that Northridge finance (bank of Ireland) stated in their letter that ten months is a reasonable length of time for a car with this age and20k full service history mileage at £5300 to last! They also said in our letter we accepted at the time of sale the goods were satisfactory and i had already stated that we asked the salesman about the rough idle which was dismissed. so i now need to know guys. how do i prove the valves are of poor manufacture or that ten months ago the valves were starting to wear even though the rough idle was not setting off the engines ecu light!!! let's not make another victim of me for the Shark!!!!!! please please please!!!!

[heliosuk]

Robbie,

 

You were offered the help as to how to deal with this and I heard nothing as requested. Sorry, but you could have had a better result than this. Seems like you are on your own now unless anyone else can step in. I just don't have the time to advise how to get a result with VW.

[robbie21mcn]

helios i had sent a private message to you did you not get it at the time?

[heliosuk]

Unfortunately not robbie.

[robbie21mcn]

After much negotiation Arnold Clark are finally getting their act together. they are paying for all costs! This only came after i cornered them with an independent engineers report stating the car had faulty valves in the first place. Then all of a sudden Arnold Clark are doing the job out of "goodwill". Aye right!!!! thank god the independent garage backed me up. hoping to have it back within the next week or so. cannot believe this dragged on for two months. Thank god the Audi technik centre in bishopbriggs Glasgow were spot on. The report even notes how these cars suffer this unofficial fault from volkswagen as they have repaired numerous polos with low mileage and full service history.When i first called they had a polo in that day with 24k miles and duff valves. My advice is no matter how long it drags on do not give up and you will get a result. My next step was court and when you looked at the report i know why they backed down, was prety black and white!! It is still leaving a bad taste in my mouth as to the fact that Arnold clark who definetly knew the car was faulty (service manager at VW AC greenock admitted he has had a few in for repair there) didn't just put their hands up in the first place and give us a "goodwill gesture" to sort it.Ii also feel sorry for the poor folk who have been ripped off in the past for hundreds of pounds worth of someone else's mistakes!!!!!

[citizenB]

Posts moved from main thread : - HERE

[shiv21]

so basically if the independent garage confirms what is wrong with the car, the dealer kinda has to fix it at good will?

 

Did you have to strip the engine or take of the cylinder head?....if so who paid for this?