Is there any update on the issue as Iam having similar problems? How did you email VW in germany? Where did you find the email address of Martin Winterkorn? Also did you have to pay for the initial diagnosis?

So did VW get back to you on how to resolve the issue?

so basically if the independent garage confirms what is wrong with the car, the dealer kinda has to fix it at good will? Did you have to strip the engine or take of the cylinder head?....if so who paid for this?

What happens if the valves or valve seats are damaged?

Well the Warranty company havent budged yet. They want the exact problem with the engine. They want to know whether it is the Piston, Piston ring, Cylinder liner, Cylinder Head or valves/valves seats. In order to do that the engine needs to be striped. For the engine to be striped it needs authorisation from the dealer/area manager from warranty company so I dont need to foot the bill to strip the engine. The dealer has said if the warranty company do not cover the claim or party cover the claim, the dealer would do so out of good will (though nothing in writing yet!) Would the engine need to be replaced if any of the following is damaged : Piston, Piston ring, Cylinder liner, Cylinder Head or valves/valves seats???

I have chased up the dealer who has a large chain or network but are non VW. He has spoken to the local VW dealer in Birmingham who informed him that as the car is over 5 Years they cannot repair it out of good will. is this true? Therefore the dealer in Birmingham has said it is best to go down using the warranty route. The car is with the dealer in South London branch, who is part of Honda and they have informed me that under the warranty all they can do is order a reconditioned engine from VW from Germany as they do not supply the seperate parts. Is this true? Would a reconditioned engine be a good thing? will this solve the problem and be good long term?? The South London branch of the dealer is happy to put in the reconditioned engine providing they get the Go-Ahead from warranty company to provide for the cost of the engine and labour The Birmingham dealer has said the warranty company will provide cover for the claim however the South London dealer has yet to get authorisation from the warranty company or any kind of green light yet! What should I do next?

I have tried to contact the dealer and the head office of the dealer but having trouble getting through to them. So how does the Sales of Good act work and how can I enforce this to the dealer???

Can I also contact VW as this is an apparent design fault with the engine and ask them to repair or replace the parts out of goodwill?

Thank I see, but what I can I do logistically. Who to contact ? The dealer, the warranty company or VW?

Hi there I recent bought a VW Polo 1.2 (S) at 39,400k (56 plate 2007) from a reputable Birmingham dealer with a 3 Month 5 star warranty in Late September 2012 The polo has VW service history from VW in 2007(first inspection), 2009, 2010, 2011 and in September 2012 the birmingham dealer i bought it from I drove it back to London and at the traffic lights when completely stationery the car was jerking, I thought nothing of it as it was a 1.2 Then 3 weeks later the Exhaust Emissions light came on and took it to the dealer branch just south of London.l The diagnostic showed a misfire in cyclinder 1 hence the coil pack was changed. I took it back and literally drove it for 3 days days and the exhaust emissions light came on again so took it back So the London garage did a compression test and it showed cylinder 1 was 120, cylinder 2 and 3 were between 190-230 (3 cylinder engine So they believe that the piston, piston rings or cylinder liner damaged.... is this true? And because VW dont do these parts individually the engine replaced. The london garage contacted the warranty company and they said this was a common problem in VW polos and has been regarded as wear and tear!!! The London garage then told me to contact the Birmingham garage and they said they will look at the case and talk to the warranty company. The London garage told me to contact the local VW garage to ask for looking at it and fixing it on goodwill. They said they will charge £144 for investigation work!! So what shall I do? A VW which has just done 40,000 miles and is 5 years old shouldnt have problems with the engine and cylinders Please help Many Thanks