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    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
    • I've had a quick (well, quick for a thread of this length),  read of this thread and to be honest I'm struggling to make heads nor tails of the actual crux of the issue here. You seem awfully convinced that whatever is going on is worth the fight and the odds are in your favour but with how the thread has gone it seems that one trail goes cold so you simply move on to another in an attempt to delay the inevitable. All it does is end up digging holes and confusing others and yourself which means any advice given to you is completely pointless. I note that for the life of this thread there has not been any documentation or correspondence uploaded for people to have a look. Have you got any that you'd be willing to redact and upload for members to assist you? Right now, it seems people are shooting out advice while being in the dark because it's starting to become very difficult for people who weren't here at the start of this (including myself) to follow along. Right now, this whole thread is just hypothetical "He said, she said" and is going nowhere fast. Nothing more than basic advice can be given which, as you've sought out some legal advice, is likely not sufficient to actually come to any sort of conclusion. I, personally, am starting to agree with others that it may be best to consider bankruptcy and put the matter behind you.  
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Car debt from a long time ago


Jamesf348
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Hi all.

 

Really struggling with this one mentally so any help appreciated.

 

Back in 2004, I took a car out on finance.

In 05, lost my job and couldn't make payments.

Susequently the car was repoed in 2006.

I've had no dealings myself with company in question (Marlin financial services) or any dealings or payments made since 2005, with original creditor.

 

Suddenly started getting letters to pay the alleged debt.

Had 3 in total.

 

First 2 asking to contact for a repayment plan.

Then the third being told the case had been forwarded to their solicitor (Mortimer Clark).

 

On this, I've written a letter saying I do not acknowledge the debt as no payment or written acknowledgement has been made by me in over 6 years.

 

Just wondering if anyone else has had this sort of problem,

and if so, how they went about it.

Any advice is appreciated.

 

Thanks.

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Hi welcome to CAG.

Ok so you have made no payment or acknowledgment

in writting since 2005??

Have you checked your credit reference files if not

you should do so asap, I think this may well be

statute barred already so be careful of how you respond

to any contact.

Your credit report will be an important indicator to the status

of the alleged debt.

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Hi. Thanks for the fast reply.

Certainly no payment made by myself in over 6 years.

I have checked my credit report.

It says I defaulted in September 2006, which I cannot see how as the car was repossessed well prior to that date.

 

The bank account that was tied to the agreement was terminated at the beginning of May 2006,

so it's impossible that I made a payment to the agreement in less than 6 years.

 

I was very careful with the responding letter.

 

I found a template of notice of statute barred.

 

Began it with "I do not acknowledge any any debt to you".

At no point in the template I sent did I acknowledge it.

I sent it recorded delivery and it was signed for on Friday.

I have printed the electronic signature.

This is making me very worried and stressed and any help would be very appreciated.

 

Where will Marlin/Mortimer Clarke go from here?

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Are you sure the 2009 date is not just a file update?

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Positive. The file was last updated last month. The default date is definitely registered on my account as sept 2006. Surely the default date is when I first defaulted?? Is someone playing funny buggers??

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Yes they would there is a lot of this going on at present.

A suggestion send this (you fill in the detail)

 

The Compliance Manager/ Data Controller

XXXXXX debt Collectors.

 

Ref: xxxxxxx

Dear Sir Or Madam,

I write in response to you communication dated xxxx in which

you claim that I owe a debt for xxxxx to xxxxx, Please take note

I do not acknowledge any debt to you or any company you claim

to represent.

 

Further to receiving your claim for this alleged debt my personal

research and advice given brings me to conclude that any such

alleged debt is Statute Barred, therefore I will not now or in the

future be making any payment or offer of payment now or in the

future.

You will now cease to process or store any data you hold on me

with immediate effect.

I am sure I do not have to remind you of the OFT Guidance

2003/2011 regarding the pursute of statute barred debt and

the sale of such debt without informing the purchaser of the

status of the debt.

Send Rcorded Delivery.

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They may respond by saying that you made a payment thus implying that it's not SB. It's not uncommon for certain companies to suggest that a phantom payment was made. However, the onus is on them to prove it by way of providing evidence of how it was paid, when & by whome.

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Well I can go into my old bank and get a statement. My mother made a few small payments to the original creditor without my knowledge as we wasn't getting along at the time. My mother has looked into her bank accounts and not even she made a payment in 2006 to British Credit Trust (original creditor). My gut feeling is that Marlin are trying to pull a fast one, but can't help not worrying. Thank you all for your input so far.

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Well I can go into my old bank and get a statement. My mother made a few small payments to the original creditor without my knowledge as we wasn't getting along at the time. My mother has looked into her bank accounts and not even she made a payment in 2006 to British Credit Trust (original creditor). My gut feeling is that Marlin are trying to pull a fast one, but can't help not worrying. Thank you all for your input so far.

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Ok! What's the scenario with signing these "take a walk" letters? I've read horror stories of DCA's copying signatures.

I printed the SB letter.

 

I have never seen proof of any such action in many years.

if you type a series of xxxxxxs in another paler colour and sign

over that or just initial any documents

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The donation tab is just at the end of each e-mail alert page.

I thank you in anticipation on behalf of CAG

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Donation made. Thank you for your help so far.

 

Excellent thank you,

If you need any more help just yell:madgrin:

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Right folks.

Here we go.

 

Had a letter back today.

 

Marlin have sent a statement of payments up to 2008....

Well my bank account was closed on may 2006!!!!

 

Secondly they've sent a "signed" letter of vehicle surrender!

Firstly there is no signature of mine on there.

It's my mothers.

 

Secondly, my name is printed on there of which I didn't print!

The only signatures on the letter are my mother and the bloke who took the car.

 

Regardless, my advisor at the CAB informs me that a letter of surrender isn't acknowledgement of debt anyway.

 

There's some fraud going on here...

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