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    • Apologies dx100uk  I did not put the answers in red  Thank you all for your patience. H
    • Which Court have you received the claim from ? Northampton  Name of the Claimant ? Overdales solicitors  How many defendant's  joint or self ?  Self Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  13 may 2024 What is the claim for – the reason they have issued the claim? the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account 4546384809766042. The defendant faild to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. The dbt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ?   Not to my knowledge. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  No Do you recall how you entered into the agreement...On line /In branch/By post ?  Online but it was for a smaller amount they kept on increasing this with me asking Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  It was assigned to a debt collection agency  Were you aware the account had been assigned – did you receive a Notice of Assignment? yes  Did you receive a Default Notice from the original creditor?  Yes I also made offers to pay original creditor a smaller amount but was not replied to Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  No Why did you cease payments? I was made redundant and got a less paid job I also spent some time on furlough during covid and spent some 3 months on ssp off work. What was the date of your last payment?  May 2021 Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes at the time I communicated with all my creditor's that I was running out of funds to pay the original agreements once my redundancy money ran out that was when my accounts defaulted. I then wrote to all my creditor's with pro rata offers of payments but debt collectors took over the accounts.
    • Just an update for all. I received about a letter every other week, increasing in threat levels. Then I hadn't had one for a about two weeks, then Saturday received a carbon copy of the very first letter they sent me in February. Made me laugh, rinse and repeat. 
    • So, your response was not received by the SCP as you did not send it with a valid stamp. Therefore, from my two option in post #14, the first option is the only one available to you, but you do not have the option of asking to be sentenced at the fixed penalty level as the reason the SCP did not receive your response was down to you. Here's a reminder of what to do: Respond to the SJPN by pleading “Not Guilty” to both charges. In the “Reasons for pleading Not Guilty” box state that you are willing to plead guilty to the speeding charge providing, and only providing, the “Fail to Provide Driver's Details" (FtP) charge is dropped. This is a tried and tested method to deal with your problem and is almost always successful. Before the pandemic it was necessary to attend court to do this "deal" because it needs the agreement of the police prosecutor.. During the pandemic courts made every effort to have as few  people as possible attend and they began doing this deal under the "Single Justice" procedure without the defendant's attendance. Some courts have carried this procedure on whilst others have reverted to a personal attendance being necessary. If you are required to attend, your case will be taken out of the SJ procedure and you will be given a date for a hearing in the normal Magistrates' Court. If that is the way they do it in the area involved you will have to attend, see the prosecutor and offer your "deal" in person. 
    • what device are you using? copy all the questions then come here to this thread and paste them. then answer each question click on red give answers here. when done  hit submit reply bottom right.  
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kensington mortgages - secured loan - problems, problems problems


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I took out a second mortgage, secured loan for £6k over 5 years and starting to run into payment problems after about 3 years into the payments.

 

I had other credit issues too, payday loans, credit card arrears and foolishly let the arrears build up on the secured loan too.

 

I now have a real problem as KM have been charging me a 50.00 arrears fee per month plus a 5.00 default fee.

 

They also send out monthly, sometimes quarterly statements, but the amount are very hard to understand as the contractual payments

(5 years should have ended last November) and now there should be arrears and interest being added (not ideal but i could at least understand that)

 

I have received varying amounts of what they claim to be the arrears amount and the outstanding amount.

 

I have a recent letter from feb 2012 advising that the balance is £2900 but the outstanding amount is £2600.

 

I called them to try and sort this out in March and they advised that the difference was due to the fact that contractual monthly amounts

were being added to the balance in error as the mortgage had technically finished in Nov 2011.

 

In Mar 2012 I received another letter stating that the balance was £3476.00 ( an increase of £500 from Feb).

 

I called and queried this yesterday and was advised that the balance was not correct due to contractual payments being added

( sounds familiar) and to call back and talk to another dept this morning.

 

I called, before going to work and was advised that the balance was £3098.00.

I asked about the letter claiming £3476 and they put me hold.

I was then advised they needed to order a redemption statement as it would calculate everything correctly.

( hang on, I thought I was dealing with the finance credit team).....

 

I have racked up probably £1200 worth of these £50 arrears fees and interest on top.

 

I also have examples of really bad admin ( other customers letter sent to me)

 

an apology letter was sent out 6 days after receiving an arrears warning letter to say that they had made a mistake,

 

another letter sent in 2011 advising that on reviewing my account they found interest errors going back to 2006-2008

and were making an adjustment of £31 credit to my account.

 

and most alarmingly ..... a letter stating that some data (personal, name, address, and other details) had been given to a 3rd party company in error !!!

they again apologised and said they were taking the matter seriously.

 

All in all, I may have not paid on time and should charged some kind of fee, but..... £50 per month plus interest and they seem to be totally in a mess,

advising incorrect amounts , losing data and apologising for either incorrect letters or interst calculations.

 

Sorry for such a long rambling thread but they are really stressing me out now and any advice or pointers on what I can do would be much appreciated.

Thanks in advance

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get reclaiming

 

all those fees are unlawful PENALTY charges.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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yes they are PENALTY charges that do not reflect the true cost of their admin.

 

type in reclaim mortgage charges top right search

 

get reading.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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thanks for the info.

 

KM are trying to charge me for everything ( arrears fees, counsellor visit, default fees, etc)

 

would you recommend that I pay off the loan in order to get my security back and then make claims for everything

(which will take time) or challange them now whilst the arrears and balance are still live?

 

I'm a bit worried that they may start repossession proceedings and rack up even more charges if they have a chance and put me in a vulnerable position.

 

Thanks in advance!

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no get reclaiming now.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi

 

Just to let you know this bunch Kensington have been fined £1.225m by the financial regulator for treating borrowers who were in arrears unfairly. Claim those charges back plus the interest and tell them not to add any more to the account. There are a few news stories here you can get the info for a letter to send to them.

 

http://news.bbc.co.uk/1/hi/business/8615870.stm

 

http://www.telegraph.co.uk/finance/personalfinance/borrowing/mortgages/7581990/Kensington-Mortgages-fined-2.3m-by-the-FSA.html

 

http://www.fsa.gov.uk/library/communication/pr/2010/065.shtml

 

http://www.guardian.co.uk/money/2010/apr/12/fsa-kensington-mortgages-fine

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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great that what i remembered too

 

logged now for future ref

 

thanks UK

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Your welcome, I have tackled this company on quite a few occasions and normally back down when you mention the fine.

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Thanks for the articles & references.

 

I had a look and just wanted to make sure that you think I'm good to go on a claim as my arrears only started from mid 2009 and the articles say that KM were bad during 2007/8,

 

The main charges they are hitting me with on monthly basis are titled for 50.00 each and the note below states:-

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

we are not entitled to charge you interest on the default sums for the first 28 days after giiven you this notice. However, if the sums are not paid in full by that date interest will be charged at the rate of 14.55%. Since this interest rate is a variable rate the rate which we will apply to the default sum once the 28 days have passed may be different.

Yours faithfully

Credit management dept

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 

 

They also charge a 5.00 default fee on a separate letter?

 

 

 

Thanks again to everyone helping me out on this!!!

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go get 'em!!!

and dont forget the 14.55% interest compounded either!!

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

The FSA has found numerous examples of firms sneakily finding ways to incorporate charges when they shouldn't.

 

When struggling borrowers are already on a repayment plan they should not be made to pay a £50 arrears fee every month.

 

This payment is taken automatically by the system they have in place.

 

Complain to your lender setting out why the charges are unfair and ask for your money back plus the ineterest they have charged you..

 

If you are turned away or do not get a satisfactory response within 3 weeks

 

, complain to the free Ombudsman service.

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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  • 8 months later...

Hi

 

I have a secured loan with KM for 5000 over 60 months. The payments were set at 166 per month and I was able to pay for around 3 years and then ran into some debt issues/problems.

 

They seem to be in a state as the terms of the loan finished Dec 2011 but every staement they send me has a balance and an actual balance (further down the page) the reason for this is apparently their system keeps adding on the contractual due payment??? Every call I have with them, they at first state the balance (incorrect and inflated) and then apologise as the notes on my file show the true balance.

 

I am pretty sure that most of the balance is now arrears fees of 50.00 per month, counsillor visit fees ( never seen one at my door, although cards are left) and interest.

 

The interest is shown on one statement as 3 types being added in one month.

as follows:-

 

balance = 2562.04

 

monthly arrears fee 50.00

notice of default 5.00

interest debit 14.57

simple interest on ds 14.25

compound interest on arr 32.72

 

all of this added in one month and it continues monthly

 

 

I tried to make an arrangement to pay (as I'm worried they will add more and more) and maybe go for court/eviction?

 

I offered 350.00 per month and have paid 3 out of last 4 months, however they continue to add 50.00 per month + another councillor fee and all this interest

 

Please could anyone help me with some advice or tips?

Thanks in advance

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As a first step I suggest you send a SAR to Kensington (you will find the letter on the site). Once Kensington respond to you you will have the documentation to show exavtly what they have charged you.

 

I assume that this is a regulated mortgage (what date did the mortgage / secure loan complete)?

 

Is the interest rate on the loan variable and defind as the "Kensington Standard Variable Rate" plus an additional amount of interest?

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  • 3 weeks later...

Hi

 

Did you receive a date and time of the visit from the counsillor you should have been advised of this and if you informed them you did not want a visit they should not have attended and you should not have been charged.

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  • 5 months later...

I am still trying to get these charges sorted out and called them again today. I have pasted in the last qtr statement but it does not even add up.

(14.7%) is calculated on a balance of approx 5500 to get an interest amount like that and yet balance according to them is 2615?

The guy on the phone advised that they are looking into what the true amount owed is as it appears that loan balance is growing (their system cannot calculate interest on a loan thats terms have come to an end appaerntly. Please could someone help and advise next steps to take? Thanks

01-Mar bal 2615.22

30-Mar monthly arrears 50 2665.22

31-Mar interest debit 74.23 2739.45

30-Apr monthly arrears 50 2789.45

30-Apr interest debit 83.06 2872.51

31-May monthly arrears 50 2922.51

31-May interest debit 86.76 3009.27

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yes but you need to do what rdm2006 said in post 2

 

get all the statements

 

kennys were very heavily fined for doing exactly what they have done to you.

 

do it properly

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

hi there,

 

I am getting ready to write to KM but looked at FSA report on these guys. The arrears piece is pasted below....

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Arrears charges

4.31. During the Relevant Period, Kensington imposed a number of excessive or unfair

charges on customers in arrears.

4.32. The excessive or unfair charges imposed by Kensington were:

(1) a fee for a returned direct debit which was charged on each re-presentation of

the direct debit by the Firm regardless of the number of times it had already

been returned unpaid;

(2) a fee for a cancelled direct debit, which was excessive in light of the

associated administration costs; and

(3) the calculation and imposition of an early repayment charge on mortgage

balances which included arrears fees and charges within that balance.

4.33. The above charges were excessive or and/or unfair because they did not accurately

reflect the actual administrative costs incurred by the Firm or were otherwise unfairly

applied to the customer.

 

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 

This does not actually mention monthly arrears fees, but the excessive part (4.33) is I guess relevant to my charges?

 

Do you all think I still have a chance of success?

Thanks!

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yes very much

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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jus don't put pages and pages of 'rules' and' reasons'.

 

short and sweet

 

you are unlawfully charging me

 

I want those charges back

 

they have been deemed as unfair

 

you have already been fined for such actions.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi guys

Firstly knowledgesearcher.. Good luck.

 

I have too have had problem after problem with kensington and I think they are about to get bigger.

 

After reading your post I think it is high time I went for charges too.

 

I have posted on here the other day.

 

I just received a letter from KMC saying they now want to add £200 a month fees to my existing secured loan for no reson what so ever.

 

Needless to say they are crooks and I so want my money back.

 

Secondly dx100uk...

 

. is there a template for reclaiming charges from mortgage companies

or do we just send them a usual SAR then to find out how much I am owed then a FOS complaint form asking for the money back ???

 

thanks

 

Olives xx

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well found

 

don't forget to do a spreadsheet too!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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