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Tesco and Dell Laptop falling apart at Hinges etc


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Hi, would appreciate some guidance its been a while since ive needed to go down this route but sadly i find myself having to stick up for my rights again.

 

Been onto trading standards & they say there are some letter templates on their site which i cant find i know where are some suitable one on here but not sure where to look ?

 

After a little over a year my lap top has fallen apart i contacted Dell & they washed there hands of it & say its ware & tare, as its cos cosmetic its not covered by the warranty.

 

In my eyes which i consider myself to be right the lap top has not been fit for the purpose & i have been told i need to send a letter to the Tesco store i purchased it from & see what they have to say on the matter ?

 

Where do i find a letter template to suit, needs to state the Act that fits the bill.

 

Any help welcome, Regards

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First of all, can you be more specific on what exactly has happened with the laptop and why Dell are classing it as Ware & Tear/Cosmetic?

 

Hi, thanks for the reply, Hinges & plastic covers broken, plastic surround on screen broken yes Dell have rid their hands of it cosmetic.

 

Ive been informed to send a letter to the Teso where i purchased it under the sales of goods act 1979, which i since managed to found a letter temple on the trading standards website.

 

All i can do is send it & hope for the best !!

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