I'm really kicking myself for even filling in the form in the first place, never mind not making a copy. To be honest, today is the first day since it happened that I'm feeling even close to normal.

Thank you, that's very helpful. I'll compose a letter this evening. Should I send it to Amazon themselves or the claim company? I've attached a PDF of the form they asked me to fill in, stupidly I didn't think to save my responses. AMAZON EXEC Claim Form(1).PDF

Have attached multi-page PDF in order mentioned above. Two pages of the delivery instructions, page showing "delivered by Amazon" and email from claims company. Delivery instructions 1-merged.pdf

I'll try to be as detailed as possible! On Wednesday, my husband was at home in the middle of lighting the fire when he heard our dogs start to bark which usually means either the farmer is going about on his tractor or someone else has came near the back door. When he went to check, there was a delivery driver standing in the doorway and the dogs were nowhere to be seen. The delivery driver said she had a parcel and when my husband asked where the dogs were she replied "oh they ran off" and then asked him to sign for the parcel. My husband grabbed the leads from the back door as the delivery driver got in her van and drove off. My dogs were running riot around the yard, my husband went to open the boot of the pickup truck as they always make a beeline for it in that space of time Ethel ran on to the road where she was hit and killed outright. The lady who hit her stopped and called the police who attended within minutes. I ordered the items on Amazon and it was sold by and despatched by Amazon. On the day of delivery I received an email from Amazon stating it was due to be delivered and asking if there were any delivery instructions. I checked that my usual instructions were showing, which they were (have attached screenshots in PDF format). There was no indication it was a third party delivery company and, indeed, is still showing as delivered by Amazon on my account (screenshot attached) I contacted Amazon via live chat (I'm thinking this wasn't the best option?) Was told it would be passed on to relevant department and then received the attached email from their insurers. I filled in the form which was a generic one for damage to a vehicle and also replied to the email saying that I wanted to claim for cost of cremation and also cost of my dog. She was a 3 year old boerboel who cost us £1200. I forwarded them the vet invoice for the cremation and also the receipt for amount paid for my dog. I gave them the details of the lady who hit our dog (with her permission) so they could contact her with regards to repairs to her car. The sign on our front gate states "dogs on property. Do not open gate. Please leave parcels in shed at back door" and also on our delivery instructions with Amazon it states there are dogs and not to open the doors. This was more to protect the delivery drivers as Ethel the boerboel was very territorial and I also own a year old dogue de Bordeaux.

Yes, it's the back door to my house. And yes, the driver opened the door to my house. Sorry if that wasn't clear

No, not at all. I possibly should have started by stating I live on a farm. The back of my property is the farm yard with a farm track leading to it off of the road. My dogs were inside the house. My back door also has a letterbox which, as mentioned, is taped shut. The delivery driver opened the door and the dogs escaped. There was no need to open the door at all and it really escapes me why she would when she could hear my dogs going bananas on the other side.

Sorry, as I said I'm still in shock at it all. The gate is to my front garden where delivery drivers usually stop (leads straight on to a busy A road), the sign directs them to go round the back of the property for access. The back of my property has the back door with letterbox, box beside the door for mail and the garage/shed is right beside my back door.

Judging by Amazon's response it was a third party contracted by Amazon to do the deliveries.

This is still a very raw subject for me so I apologise if I'm not perfectly clear. On Wednesday last week, an Amazon delivery driver opened the back door of my property and allowed my two dogs to escape. One ran on to the busy road and was hit and killed instantly. I've contacted Amazon and they've put me on to their claims company, ARC. I'm in the middle of dealing with them, and I've passed on the details of the car driver to them with regards to paying for the damage to her car. I've also asked for them to pay for the cost of my beloved dog's cremation. I guess I just wanted to check that, legally, I'm in the right? We have our letterbox taped shut and a sign on the gate stating to leave parcels in the shed. I had also put on my Amazon delivery notes not to open our door as there are dogs on the property (which I did in case someone came in to the house and my dog bit them, never considered this would happen). My husband was at home at the time of the incident and witnessed the courier opening the door.