E.on and a faulty meter

[discod]

Heya

 

had a letter from e-on this morning saying we must have a faulty key meter as they have no received payment from me for a while even though ive been topping up the key.

 

Now if the meter is faulty how can they say ive not paid anything??

 

they want to replace it which is fair enough

but im not being billed for a debt when ive paid for electric even though they seemed not to have received it!!

 

Where do I stand please?

[dx100uk]

you should be able to get all the info off the key meter

 

just do a search of yahoo for you type

 

then write it all down.

 

dx

[discod]

how do you mean?? the meter is faulty so anything I read wont match the actual meter in my house...it should but it wont cos its broken ...sorry to be so dumb x

[dx100uk]

so you have two meters?

 

dx

[discod]

so you have two meters?

 

dx

No i have one meter which they say is broken as they r not receiving payments through the key and now want to fit new meter and take outstanding amount whatever that is!!

[dx100uk]

have YOU tried to read the info on the meter as suggested

 

dx

[nohope]

when you push one of the buttons on the meter it scrolls through the menu and the main one you want is the screen that tells you how much you've put on the meter so far.

[discod]

ok il check those out thanks.......although im asking if the meter is faulty will it actually tell me or e-on?? do you get what im saying...I cant prove ive paid and they cant prove I havnt if its a faulty meter.Im scared they gonna try and sting me for a huge bill x

[queensclose]

if your topping your meter up when low on credit. then you shouldn't owe them anything. sounds like its just not registering with them

[dx100uk]

it will be easy to work out

 

look at it this way

there is no-way the meter will give you electric without ithaving money

e-on wil realise this if there are payment queries

 

we've also got e-on onboard here too

 

if you type in e-on you'll get his details to send a pm

though i would expect come monday, he will see this thread

as you've their name in the title.

 

dont worry

 

dx

[nohope]

not sure how the meter can be faulty as its the key being topped up that tells them what your putting on the meter.

I would find the screen that says how much you have put on the meter so far and take a picture of it just for your own records and also take a picture of the serial number of the meter just in case anything was to crop up after they change it..

[discod]

Heya this back billing does this also count on meters...mines faulty and apparantly e-on not recieved any money since aug 2009 and cos I dont keep top up receipts and have no proof of any payments...(who does) I have to pay back whatever amount is due back to 2009. x

[dx100uk]

keep to your own thread please discod..

[E.ON Company Rep: Malc]

Hi discod

 

I'm sorry you're having difficulties with your meter and payments appear to have gone missing. There may be a few reasons for this.

 

Assuming you've been using electricity OK since August 2009 then, as a prepayment customer, the meter must have been topped up somehow during this period.

 

Have you been topping up with the key we sent or have you used a different key, maybe the previous occupiers? If so, the money paid will be on a different account and we'll need to trace this and transfer it on to your account. If you can find any receipts at all, these will help us trace your payments.

 

Back in 2009, did you transfer to us from another supplier? If you did, are you still using the old supplier's key? If you are, all your payments will have been going to the old supplier.

 

Don't worry if this is the case as there's an industry wide arrangement in place where such payments are transferred back to the actual supplier. This is called Misdirected Payments and usually takes about 12 weeks to sort.

 

Have you changed your payment device at all since 2009? Maybe from someone posing as an E.ON employee or as a rep for the energy industry? Unfortunately, fraudsters have been targeting prepayment meters in the last couple of years and this has certainly caused problems for both customers and suppliers.

 

You should have been receiving statements from us detailing the electricity used and payments made. These will have shown a debit balance building up because payments weren't hitting the account. Have we sent you these statements?

 

I do understand what you're saying about the info on the meter being possibly wrong. However, before we change the meter, I would certainly make a note of as many settings as you can. Every bit of info helps and this may well be lost once the meter is replaced.

 

Who are you talking to about this? Are you in touch with one of our prepayment teams? If not, you need to deal directly with these as they have the necessary access to trace payments.

 

I would contact us as soon as poss about this so a full investigation can be carried out and your payments found.

 

Malc

[discod]

Hi discod

 

I'm sorry you're having difficulties with your meter and payments appear to have gone missing. There may be a few reasons for this.

 

Assuming you've been using electricity OK since August 2009 then, as a prepayment customer, the meter must have been topped up somehow during this period.

 

Have you been topping up with the key we sent or have you used a different key, maybe the previous occupiers? If so, the money paid will be on a different account and we'll need to trace this and transfer it on to your account. If you can find any receipts at all, these will help us trace your payments.

 

Back in 2009, did you transfer to us from another supplier? If you did, are you still using the old supplier's key? If you are, all your payments will have been going to the old supplier.

 

Don't worry if this is the case as there's an industry wide arrangement in place where such payments are transferred back to the actual supplier. This is called Misdirected Payments and usually takes about 12 weeks to sort.

 

Have you changed your payment device at all since 2009? Maybe from someone posing as an E.ON employee or as a rep for the energy industry? Unfortunately, fraudsters have been targeting prepayment meters in the last couple of years and this has certainly caused problems for both customers and suppliers.

 

You should have been receiving statements from us detailing the electricity used and payments made. These will have shown a debit balance building up because payments weren't hitting the account. Have we sent you these statements?

 

I do understand what you're saying about the info on the meter being possibly wrong. However, before we change the meter, I would certainly make a note of as many settings as you can. Every bit of info helps and this may well be lost once the meter is replaced.

 

Who are you talking to about this? Are you in touch with one of our prepayment teams? If not, you need to deal directly with these as they have the necessary access to trace payments.

 

I would contact us as soon as poss about this so a full investigation can be carried out and your payments found.

 

Malc

Thank you so much Malc!!! No not been using any key apart from the one eon sent, have had meter people round but i always assume they there to read meter not fiddle with it. Il write down all settings and ask for copies if any statements. Thanks again il beback in touch xxc

[E.ON Company Rep: Malc]

No problem at all discod. From what you've said, I wouldn't worry too much about the fraud angle. The fiddle tends to be with the key rather than the meter.

 

Keep talking to our prepayment guys. I'm sure they can sort it for you.

 

Malc