3 (the phone company)

[partyboy]

After I cancelled my 3 contract some months ago, they sent me 2 more monthly bills.

 

I wrote and explained that I cancelled it, enclosing a copy of the original letter i sent, and they wrote back saying as they did not recieve the first one I am still liable for the extra 2 months.

 

They then put a late payment mark on my credit file

 

How do I go about getting this removed and also telling them to go screw themselves over the 2 months bills, since I am not paying for it due to their incompentece

 

Many thanks

[buzby]

Call their bluff - say your not responsible for their inability to process a contract cancellation request. If you sent it by RD you've a cast iron case, if not - where did you send it to? Did you use the phone at all after the nominated date for cancellation? If not, you've got a pretty good argument to prevent acceptance of their version of events. Tell them that the matter is disputed and you want this noted on your credit file until the issue is resolved.

[partyboy]

Thanks, Although it was not sent RD, The phone was not used at all since the first request

 

I will try and get in touch with someone that understands english, wish me luck!

[buzby]

Well, I'm not far from their Glasgow HQ, so let me know if you want me to shout at them! Seriously though, WRITE don't phone, as you're at mercy of them understanding you, and they can always 'forget' to update your log and you're back at square one....