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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lloyds - If went to court - extra costs claimable? lloyds


robert_harper_2000
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  • 3 weeks later...

yes - most probably still fine. but start getting everything ready. there was info on another thread stating what the court had asked a claimaint to prepare. I cant remember what/where it is now but it didn't look like a frightening amount of work. sorry a bit tired now. the bank doesn't want to go to court.

take care,

Cat

29 March 2006 Data Protection Act Request sent for ac 1 (then she got a bit distracted but got another charge so...)

27 May Prelim letter sent for ac 1

27 May Data Protection Act Request sent for ac 2 & 3

21 June Prelim Letter sent for 2 & 3

14 July LBA sent with schedule for ac 1 & 2 & 3

7 August MCO filed – defence expected 10 September

11 September defence filed - signed Sean Copping

12 September AQ form received

18th September AQ sent back to Lambeth Court and copy sent to solicitors both recorded delivery

13th Feb 2007 Court Date Set

15th Feb Reclaimed Money is in my bank Account

 

Cat's opinions are those of a nurse and most definitely, definitely not those of an accountant or solicitor, although she was always quite good at sums and elocution.

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court on the 16th ... shall I prepare my case?? Or is this typical of this solicitor serc ones.

 

Has anyone been to court over this from Lloyds yet??

 

Hi Robert.

I think yes you should prepare for court. Although no one has yet been to court it could potentially happen and it could be anyone of us. On my thread last week I posted a list of what I thought I might need. No one responded negatively so I guess that's a good sign..You're welcome to use my list.:)

Good luck

saj x

SEE MY THREAD HERE...http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/7358-saj-lloyds-tsb.html

Data Protection Act letter sent recorded delivery 15.5.06

Compliance 1.06.06

PAR letter sent recorded delivery 7.06.06

1st denial received 13/6/06

LBA letter sent recorded delivery 21.06.06 (received 22/6)

Moneyclaim filed 7/7/06, Served 15/7/06

Allocation questionaire returned 28/8/06

Court date 1st December :lol:

SETTLED UNCONDITIONALLY IN FULL 5.10.06

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Hi Robert,

 

Might be worth giving the solicitors a bell and just "confirming that they (sols) have received the notification of court date", and perhaps mentioning "I'm still prepared to settle if you're willing to make an offer..."

 

As other people have said - the bank doesn't want to go to court. From the level of competence I've seen on this forum from SCM though, I'm willing to put money on them having lost the documents... :D

reload vs Lloyds - £2703.11 Settlement Reached 14/07/06.

reload vs Lloyds Round 2 - Prelim sent 27/03/07. £435 owed.

reload vs Capital One - £456.57 Settlement Reached 14/07/06.

reload's mum vs Barclays - £745 owed. £375 partial settlement reached 17/10/06.

Lloyds Bank - The Template Response Letters!

 

Advice & opinions of reload are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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Hi Robert

I believe she can take someone to act on her behalf. The best preparation is reading around this site, understanding te small claims system, knowing their arguments well and having replies prepared to respond to all of their bullsh*t. Also prepare documents you may wish to use in court. Good luck

Saj x

SEE MY THREAD HERE...http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/7358-saj-lloyds-tsb.html

Data Protection Act letter sent recorded delivery 15.5.06

Compliance 1.06.06

PAR letter sent recorded delivery 7.06.06

1st denial received 13/6/06

LBA letter sent recorded delivery 21.06.06 (received 22/6)

Moneyclaim filed 7/7/06, Served 15/7/06

Allocation questionaire returned 28/8/06

Court date 1st December :lol:

SETTLED UNCONDITIONALLY IN FULL 5.10.06

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I have a hearing date of 6/10/06 and haven't heard a thing from SCM. Advice please someone, should I call them and ask if they are aware of the court date and ask if they wish to settle now. Or is it better to just sit tight and prepare for the day.

4/10/06 - Claim settled in full+costs+interest.

6/10/06 - court hearing date.

Allocation questionaire returned to the court-18/7/06 deadline 25/7/06

Allocation Questionaire rec'd dated- 6/7/06

Acknowledgment of Service rec'd full defence- 15/6/06

Reply from solicitors want more info.-14/6/06

Money claim filed £1653 - 7/6/06

Reply rec'd to LBA-27/5/06

LBA sent - 19/5/06

Reply from LLoyds TSB a big fat NO - 12/5/06

1st request for payment sent - 09/05/06

Statements Rec'd - 21/4/06

Data Protection Act request sent to Lloyds - 22/3/06

previously known as VIKKI ARDA

 

Forum InfoContact

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It's down to your own judgement Vikki. As someone else has mentioned in another thread - if you call the solicitors now and they weren't aware of the course, they may send someone to ask for a stay while they prepare their defense, etc. If they aren't made aware, it could be that you turn up at the court and Lloyds don't send anyone - so you win by default.

reload vs Lloyds - £2703.11 Settlement Reached 14/07/06.

reload vs Lloyds Round 2 - Prelim sent 27/03/07. £435 owed.

reload vs Capital One - £456.57 Settlement Reached 14/07/06.

reload's mum vs Barclays - £745 owed. £375 partial settlement reached 17/10/06.

Lloyds Bank - The Template Response Letters!

 

Advice & opinions of reload are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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I think Lloyds TSB have forgotten about my due date... will be reminding them; however if I went to court would I be able to claim for travel and time etc? Plus would I be able to add my additional charges I had since started the claim?

Thanks

Help me to help others!

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Generally speaking you can't recover costs other than court fees on the small claims track. The exception would be where the other side screwed up. Usually, for example, if you got a default judgment and they applied to set it aside then you could get some costs for attending the hearing. I got £50 for my set aside hearing although that was about a quarter of what it cost me in billable time- it's up to the judge on the day.

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Civil Procedure Rules 27.14(3)(b) and 27.14(3)© state that the court may order a party to pay all or part of your reasonably incurred travel expenses and a sum of not more than £50 per day for loss of earnings.

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  • 2 weeks later...

Hi Robert. I imagine it will be all done and dusted before court as usual, however you should be prepared with documents etc. Did you call as suggested in reload's post #12 on your thread? That is certainly what kickstarted my claim which was settled unconditionally in full last week. Le us know what they say

Saj x

SEE MY THREAD HERE...http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/7358-saj-lloyds-tsb.html

Data Protection Act letter sent recorded delivery 15.5.06

Compliance 1.06.06

PAR letter sent recorded delivery 7.06.06

1st denial received 13/6/06

LBA letter sent recorded delivery 21.06.06 (received 22/6)

Moneyclaim filed 7/7/06, Served 15/7/06

Allocation questionaire returned 28/8/06

Court date 1st December :lol:

SETTLED UNCONDITIONALLY IN FULL 5.10.06

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She got her settlement letters, she had just not been opening her letterS!!!! arghhhh!! I've sent off acceptance for her and have setup a standing order for her wages with a direct debit for her credit card. She only owes £980 ish she'll be clear in a year!

 

Thanks, she is very grateful!

Help me to help others!

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