Jump to content


  • Tweets

  • Posts

    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
    • Seeking further advice now. The 33 days in which the defendant has to submit a defence expires at 16:00 tomorrow. The defendant has submitted an acknowledgement of service but looking to get the claim awarded by default in failure to submit the defence. This is MoneyClaim Online and can see an option to request a default judgement but believe that is for failure to acknowledge the claim within 14 days??  So being MoneyClaim Online, how do I request the claim be awarded in my favour?
    • Have to agree with the above Health and safety legislation is specific in that the service provider in so far as is reasonably practicable, the health, safety and welfare at work of all his employees and those not in the employ of the business. You claim is like saying you slipped in the swimming pool area while taking a dip. As rightly stated by by the leisure centre, a sports hall has dedicated equipment and you yourself personally have a legal obligation in mitigating danger or injury to yourself by taking account of your immediate surroundings. Where your claim will fail is if it is reasonable and proportionate to impose liability of the Leisure Centre? The answer has to be no.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Brilliant Gift shop/Reliable collections £2 debt turned into £xxx.xx


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4515 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hey all,

 

Looking for some advice, i'm not sure where to start.

 

The story short :

 

I purchased a item from the brilliant gift shop for around £40 literally about 8 month ago, this was via online.

 

I made a few small payments and then had completely forgot about the account as this is a place i don't really shop from, i orignally thought i had paid the full £40 off but i had only paid £38, which i then heard nothing from the brilliant gift shop for 6 months up til now.

 

I'm recieving up to 10 calls a day from the brilliant gift shop/reliable collections, each phone call saying they are one of these places, everytime they phone i refuse to answer any security questions they ask, one has phoned me today saying that i am breaking the data protection act for not answering the questions, he spouted i've spoke to 100+ customers all giving there details.

 

Now they have slapped charges on up to well over £100+, now i'm currently in financial trouble due to my business going bust as i was self employed. So i have not got the money to throw and pay £100+ charges over something that is so small.

 

When i first bought from online they sent me a agreement which i had to sign, but i never signed this and sent it back.

 

I'm constantly being harrassed at all times of the day via phone. i have verbally asked for them to stop the phone calls and deal everything in writing, but i am at lost on what to do next.

 

What letter should i first write them? any help will be much appreaciated.

Link to post
Share on other sites

If you have had a letter from them and would write back asking for an up to date statement, plus copy of any agreement, together with the terms and conditions. If you have not signed up to anything either online or in writing, then they are not entitled to anything extra, other than the £2 you didn't pay them.

 

Check your credit record to make sure they have not added anything.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

My post has just been delivered and speak of the devil, i've just had a letter with a statement saying i now owe the sum of £143.76, this is literally all made up of £12 charges and something i'm not sure what it is but there is a credit charge of £2.20 and also a service charge of £0.98, a little confused on what these are.

 

The letter states the account is now with reliable collections and that i should make a payment of £25.00 within 14 days or another £12 is added.

 

I never signed anything, i never sent the agreement back which they asked me to sign. I've checked my credit record and can't see anything added by them on there.

 

They keep ringing up it's 4th time today on a saturday, each time telling them i'm not answering there questions, and everytime something different is told i'm breaking certain rules. The guy who has just been on the phone has just told me that i have answered there security questions before therefore i should answer them again.

 

I know for a fact i have never ever answered any security questions.

 

Every time they phone up i get a guy asking for myself, then transferring me to a accounts manager of some kind.

 

How to stop the phone calls?

Link to post
Share on other sites

Debt collection guidelines from OFT. See link here

 

They are not allowed to keep phoning you as this is deemed to be harassment. If you read section 3, it states some areas which Reliable collections should be following.

 

I would suggest that you write back asking for all communications to be made in writing. Make a complaint quoting some of the OFT rules. Ask Reliable for the last statement of account from Brilliant Gift Shop, together with any consumer credit agreement with them, including the terms and conditions of the account.

 

Suggest that you get proof of sending the letter from the post office. I wouldn't bother sending by recorded, if you only owe £2.

 

Having just read the Brilliant Gift Shop terms, they do state the following.

 

6. If you fail to make a payment (including if any credit or debit card payment is rejected, any cheque you submit is dishonoured, or a direct debit is not paid) and we or someone acting for us have to remind you, we reserve the right to make a reasonable administration charge. The current charge is £12.00 but this is subject to variation. You will be given reasonable notice of a change in our administration charges.

 

It is up to you whether you challenge Brilliant about £12 being reasonable and for each £12, plus other charges they keep adding. You could write to Brilliant making a complaint and threaten to go to the FOS re unfair charges on the account. If they are providing credit, then they are I believe covered by the FOS.

 

Here is another thread. http://www.consumeractiongroup.co.uk/forum/showthread.php?315167-Reliable-Collections-Brilliant-Gift-Shop

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

I agree with Uncle B. but would certainly challenge the charges. £100+ on an outstanding balance of £2 is ridiculous. If they'd simply sent a reminder and maybe added a few pounds for admin, that would be sensible and good business practice. From what you've said, I would imagine you'd have thought, "Oops, forgot that, fair eough" and paid up. As it is, the charges are disproportionate.

 

The letter template to stop harassing calls is in the library (top left in green) and you need to send that to whoever is calling. Keep everything in writing.

 

H. x

 

 

Link to post
Share on other sites

Dear DCA,

Thank you for your letter dated .......... I must stress that I have no knowledge of the alleged debt you refer to and I DO NOT ACKNOWLEDGE ANY DEBT TO YOURSELVES OR ANY COMPANY YOU CLAIM TO REPRESENT.

I have no intention of avoiding any debt i owe and I therefore require proof that the debt exists. In order to prove the debt exists I require a signed copy of any agreement made and a full itemised statement of the account. Anything less will not be entertained.

Yours.....

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...