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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cap1 & CCA return


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Am i right in saying compensation was awarded to the value of the dishonored check for £4550, and £1000 for damages he was likely to suffer in Nigeria.

 

Paul

 

Is this case, yes - in translation to another case, I believe the result would be that the outstanding debt would be unenforceable and a counterclaim of £1k in damages can be made. (That's how I'm progressing with my claims, as I don't think the Court would give Default amounts + £1k in damages together)

 

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Is this case, yes - in translation to another case, I believe the result would be that the outstanding debt would be unenforceable and a counterclaim of £1k in damages can be made. (That's how I'm progressing with my claims, as I don't think the Court would give Default amounts + £1k in damages together)

 

Isn't one of the key points raised in the summing up that to claim for anything more than nominal damages to claimant needs to prove such? In addition didn't the judge say the claimant would need "trader" status to claim anything more than nominal damages. So was Mr K's 5.5K nominal?

 

I'm interested because a CCP recently passed an account to a DCA who then issued a default notice. This was after I was promised that the account would be investigated by the bank's fraud dept... Turns out the account was indeed subject to fraud and the defaulted amount was due entirely to the fraudulent transactions and the CCP's own charges and interest.

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Am i right in saying compensation was awarded to the value of the dishonored check for £4550, and £1000 for damages he was likely to suffer in Nigeria.

 

Paul

 

I think this is where we disagree. Remember the Woolwich replaced the cheque on the day that Mr K made his complaint.

The cheque was presented at the payee's bankers on 10 September with a request for special clearance. It was dishonoured on the ground that the cheque was reported lost. The payee informed the plaintiff of that. The plaintiff went to the branch at which he had his account before 5 pm, the mistake was acknowledged and at the plaintiffs request the manageress told the payee that there were sufficient funds in the account. The plaintiff accepted the building society's own cheque, which he received about 5.15 pm. The next morning the plaintiff took the cheque to the wholesalers, who accepted it and released the cosmetic goods the plaintiff required for shipment to Nigeria.

 

By the time of the court case Mr K had had his £4,500 back from the Woolwich. So my view is that all £5,500 was for the damage to his reputation.

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Isn't one of the key points raised in the summing up that to claim for anything more than nominal damages to claimant needs to prove such? In addition didn't the judge say the claimant would need "trader" status to claim anything more than nominal damages. So was Mr K's 5.5K nominal?

 

Rosie,

 

That is the exact opposite of what the judge is saying. Before this case that was the position. As I see it the three key points of this ruling are:

 

1. You no longer have to be a trader to claim substantial damages for wrongful damage to your reputation and credit.

 

2. Damage to your reputation and credit is an exception to the general rule for breach of contract that a plaintiff can not recover substantial damages in the absence of proof that some actual damage had been suffered.

 

3. The calculation of the amount of damage starts with the disputed sum with an addition depending on the behaviour of the defendant. (and I suppose if the claimant was negligent it could be reduced)

 

Dad

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Rosie,

 

That is the exact opposite of what the judge is saying. Before this case that was the position. As I see it the three key points of this ruling are:

 

1. You no longer have to be a trader to claim substantial damages for wrongful damage to your reputation and credit.

 

2. Damage to your reputation and credit is an exception to the general rule for breach of contract that a plaintiff can not recover substantial damages in the absence of proof that some actual damage had been suffered.

 

3. The calculation of the amount of damage starts with the disputed sum with an addition depending on the behaviour of the defendant. (and I suppose if the claimant was negligent it could be reduced)

 

Dad

 

I think what threw me was this...

So the question becomes, whether the authorities compel the conclusion as a matter of law that the presumption cannot extend beyond the category of trader. In my judgment, they do not.

 

Should have read the precis :) Dyslexia gets me every time

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I think what threw me was this...

 

Should have read the precis :) Dyslexia gets me every time

 

Don't worry about this detail from this case, as its obiter (outside of the binding decision, but potentially pursuasive precedent) to the issue beind discussed here.

 

To clarify, this was a customer with a personal bank account using it for business purposes - the question thrown up in the banks defence was whether the customer should have told them he was running a business using his account, without telling the bank. They implied they may have made a different decision on honouring the cheque, had they known this fact, but didn't as he hadn't informed them of his situation. The Judge did take this in to account, (to what extent we don't know, as it isn't outlined in detail - the reason its obiter, IMHO) when he made his decision.

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Hi ALL

 

If a Creditor took you to Court do they have to Produce the ORIGINAL agreement or would a copy do???

 

Cheers

 

HAK

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I am going back to the RBS 5"X4" agreement.

 

Surley a judge would not permit this as it could have been made up

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As with Paul Walton the RBS have been making up agreements.

 

Therefor I would be asking the question that I want to see the signed original as i never remember signing this agreement.

 

What do you think

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You can ask the question, but the Judge can enforce on a copy of the original.

 

Unless you can show there's been some fraud, (wrong customer signature, for example) I can't see how you can question it legitimately? The Judge is more than likely to see it as an attempt to avoid the debt, so will enforce the agreement anyway, IMHO.

 

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Good point Car.

 

I am possitve tho I have read on here that they must produce the original copy

 

HAK

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just wondering how i go about gettig a cca is there a template letter and do i have to pay.i am new to this forum stuff sorry if this sounds stupid.

 

 

 

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/20758-creditors-dcas-letter-templates.html you need letter N here it costs £1 - but do make sure you say on the request that the payment is to be used for the CCA document and for nothing else.

 

I highly recommend you read loads here across the various boards as it's the best way to learn and you'll see so much of what goes on etc.. - the more you read the better off you'll be.

 

When you are ready set up your own threads in the relevant forum and you'll find all the help you need in replies when you get stuck.

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HAK.....its in CPR 16- 7.3 about producing the original if its an agreement in writing.

 

 

Sorry Barty Im going mad.

 

So basically are you saying it has to be the original

 

HAK

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I disagree - a true copy of the original would suffice for enforcement, so long as the prescribed terms and a signature (copy signature) is visible.

 

Proceeding with a defence otherwise could leave you open to costs, even in SCT.

 

Let me turn that around - would a copy of a Default Notice be sufficient to rely on for enforcement? I believe so. The same should be applied to an "agreement" - given that most are stored digitally and an original copy is in existance and possessd by the creditor. What I'm saying is that a certified copy will suffice for enforcement, so long as the creditor can state the original is in their possession.

 

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so long as the creditor can state the original is in their possession.

 

In my case 99.999%, I know they have not got the original.

 

Where does this leave me

 

 

HAK

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CAR/HAK

 

In my experience i have found the judge has wanted the original - they have stated this clearly

 

I am yet to have a case go to final hearing, but the Judges I have dealt with seem to agree with me when I state anything less than the original is open to question

 

Look at what they have to gain in producing recreated docs - this is worth millions to them and I believe any Judge with common sense will see that

 

Of course, this comes down to a bit of luck having a non biased judge who looks from a purely legal point of view rather than bringing morality into the whole process

 

I have seen around 6 judges, all of which seem to go for the original

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omnia praesumuntur legitime facta donec probetur in contrarium

 

 

Please note: I am not a member of the legal profession, all advice given is purely my opinion, if in doubt consult a professional

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