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Lloyds PPI Complaint upheld


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Wondering if anyone experiencing delay in paying out by Lloyds when they have upheld complaint and given acceptable refund offer.

They just met the 16 week FOS deadline in August, stating my complaint had been upheld, I heard nothing further until September (a month later) giving me an acceptable figure, but here I am yet another month later with no sign of payment.

Any suggestions on whom to contact to get them moving on handing over the money, they sure appear to be very reluctant to let go of it.

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I think they are required to pay you within 4 weeks of receiving the signed acceptance form. Drop them a short note asking where your money is :)

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I noticed on another thread that there are delays with Lloyds payouts because there is a problem in that some claimants have been getting the wrong amount!

 

How many more excuses can these outfits come up with to withold payment.

 

Wouldn't it be nice to send them a "Late Payment" charge of £25?

 

ims

 

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I noticed on another thread that there are delays with Lloyds payouts because there is a problem in that some claimants have been getting the wrong amount!

 

How many more excuses can these outfits come up with to withold payment.

 

Wouldn't it be nice to send them a "Late Payment" charge of £25?

 

ims

 

So are they paying out too much or too little? Is it very worrying that a bank cant get their figures correct :lol:

 

 

Oooh, yes.. Can you imagine everyone sending in Late payment invoices to LTSB

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I have had trouble with Lloyds, basically claimed mis sold PPI 2 years ago and they upheld, problem was there calculations and mine were quite a bit different, some £2.5 k diff!!!!. I re did all of the calculations myself which included re constructing the loan without the insurance (god it took me ages!). I complained again as i wanted a comprehensive breakdown of their calc, they just said it was correct and would not provide me any detail even though i sent my detailed calculations. I asked them to comment on mine which they have not so it is now with FOS waiting in the pile alon with many thousands of others. I would imagine i am not the only one who feels Lloyds calcs are incorrect. I think it's disgusting that they quote ours is in line with FOS methods when clearly it is not, they need to be named and shamed yet again...... I'll let you know how i get on eventually.

KatieJ :rolleyes:

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  • 2 months later...

I am still waiting patiiently (not) for Lloyds TSB to pay me what is rightly mine. Sixteen weeks have now past since receiving their calculation letter on a paid up loan, this is no joke. Unbelieveable it can take so long for a payment to be made when all they have to do is hand over the cash. I have sent numerous emails and letters (one even by recorded delivery) but they have not even had the courtesy to acknowledge any, I am just about at the end of my tether.

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They took 3 months to pay me.

 

Space Cadet, would you please add the details of your claim - actual refund to the thread linked below, please.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?332184-Has-your-PPI-claim-been-upheld-But-LTSB-delaying-in-sending-payment-(6-Viewing)-nbsp

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I have come to the conclusion that Lloyds will need a sharp nudge before they pay up and have decided to issue a County Court Summons. I presume this will be issued to their Registered Office , Gresham Street, London and would appreciate confirmation that this is the address to use ?

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Update on the present position. I sent a recorded delivery letter to Customer Services and a copy to CEO on Monday stating I will issue a Couny Court Summons if my refund is not paid within 7 days. Today I received letter from Customer Services apologising for the delay in the refund being completed and an additional interest payment being added to ensure the final refund amount reflects the date in which I will receive payment. However there is no mention of when this refund will take place, and no mention of my letter to them on 9 January, in fact this is the only correspondence I have received since their offer dated 16 September 2011.

I conclude I am no further forward, and would appreciate advice

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Hi

 

You have two choices.

 

1 -> You issue proceedings after the 7 days are up as allowed in the lba. This way you take control.

 

2-> You back off and wait it out in which case they remain in control.

 

ims

 

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Agree with ims21.

 

You have advised that you will take action on a certain date if they have not refunded you within 7 days.

 

You MUST follow through.. they are so used to people making idle threats they simply dont believe them anymore!

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Share on other sites

Excellent :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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