Barclaycard send new pin yet cant say why and no new card ordered or applied for

[Donny909]

Well here is a funny 1 which may or may not be something to be concerned about. But last thursday we had a pin number for a barclaycard in the post yet we never applied for a new card (apart from 1 5-6 weeks ago which was declined at the time), asked for a replacement card for the current 1 or asked for a new pin number.

 

So we call barclaycard up yesterday and they dont seem to sure either as there system does not show a new card has been ordered or applied for and neither does it show that we have asked for a new pin number. The system it seems does show that a pin number for a barclaycard has been sent out but they dont seem to know why it was sent out. All they said is that because the system does not show anything about a new card that the pin number must therefor be for the current card?. We have only had that card 10 months and used it only once.

 

Has this happened to any other barclaycard customer as we are baffled but concerned at the same time it might be something more than nothing.

[citizenB]

Surely they must have some kind of record of the reason for sending out a new PIN. The most obvious are customer reporting lost or compromised card or a new card issue.. but dont you normally keep the same PIN number for those ?

 

Could it be that they have sent the new number to you in error a mix up of accounts/customer and they have sent it to the wrong person.

 

I think I would want a proper explanation from them. Especially as you dont know if you now have to use that new PIN ?

[slick132]

Hi Donny,

 

Unless you get a proper answer about why this was sent to you, keep a close eye on the a/c for any fraudulent transactions over the next few months.

 

If you remain in any doubt or they fail to give a proper explanation, tell them you are not satisfied with the explanations (or lack of them) and insist on a new card and PIN No. being issued.