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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi, I am looking for all the advice I can get! I have got myself into arrears with my Council Tax over the last 5 years as such I now approx £1000 in unpaid Council Tax. I have been unable to set an arrangement with the Council as I have had many arrangements in the past and broke them all. So since about Feb I have made a payment of at least £10 per week every week without fail I am also up to date with this years council tax so after paying £130 a month for this years I cannot pay more than £10 a week. A liability order was issued in May 2010.

 

Last Thursday I came home and had received a hand delivered letter from Newlyn Bailiffs saying they had levied on a car which isn't even mine and saying I have 5 days to pay. They have added on £216.50 in charges as well.

 

So I have written 2 letters one to newlyn saying I am making my payments to the council, their charges are illegal and the car isnt mine and the other 1 to the council asking them to take back the debt (which i doubt they will), telling them i am going to make payments direct to the council and informing them of newlyns conduct.

 

have i done the right thing? does the fact that they have levied on a car even if it isnt mine mean they can now come into my home and use force? I know bailiffs can only charge for 2 visits but can they come to your home more than that and just not charge?

 

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You need to find out exactly where you are especially if you think you owe differing amounts over a period of time. In theory therefore the Council should have a Liability Order for each year. You should ring the Council and ask them:

1 - how many LO's they have

2 - how much each one is for

3 - when each one was obtained

4 - the period each one covers

5 - how much is still outstanding on each one

6 - when they were passed on for enforcement

Whatever you do don't rely on the figures the Bailiff gives you - he failed Maths

 

Still carry on as you are with payments. There is no law that says you have to speak to or deal with a Bailiff. Even if it were your own car he levied on does not give any right to come into your home, unless he gains peaceful entry. If he does call you are better off speaking through the letterbox or from an upstairs window. You are right in thinking he can only charge for 2 visits but how many times he does come is up to him - if he isn't getting paid he may decide to go elsewhere but this will not happen overnight.

 

PT

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  • 2 weeks later...

Hi, A few weeks ago I had a letter from Newlyn bailiffs for outstanding council tax from a liability order from may 2010,

i had been making payments to the council but it wasnt enough and they refused to set an arrangement so i had just been paying anyway.

 

newlyn sent me a letter levying a charge on a car which isnt mine (i dont even drive)

 

i wrote to them by recorded delivery to say the £216 charges were unlawful,

that they had levied a charge on a car which is nothing to do with me

and that i would be continuing to make payments to the council.

 

this was just over 2 weeks ago and i have had no acknowledgement of my letter

 

today i had 2 phone calls from them and a voicemail stating that they were coming to remove my goods and to avoid this i needed to call them, - i didnt.

 

my question is how long do i need to give them to respond to my letter and who do i complain further to if they dont respond.

 

i also copied in the council and they havent responded either.

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You send a formal complaint to the CEO, your councillor the council leader and MP, if after you notify the council that the bailiffs have made an unlawful levy on a third party car and ask them to remove the fee, they refuse, you should also keep the bailiff out and you don't legally have to deal with the bailiff.

 

others will be along soon to help further I'm sure

 

in the meantime check out this sticky from tomtubby regarding levys on third party motors.

 

Pay particular attention to this paragraph from the sticky

 

"The final paragraph is very important and I would suggest that when writing a letter of complaint that a copy of this article is provided to them as well. You should also copy your letter to the local authority and ensure that it is marked as a FORMAL COMPLAINT and addressed to the CHIEF EXECUTIVE. "

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?262730-Has-a-bailiff-quot-levied-quot-upon-a-car-that-is-NOT-owned-by-you-...-LOCAL-GOVERNMENT-OMBUDSMAN-S-Report-!!!!

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Have you read http://www.consumeractiongroup.co.uk/forum/showthread.php?262730-Has-a-bailiff-quot-levied-quot-upon-a-car-that-is-NOT-owned-by-you-...-LOCAL-GOVERNMENT-OMBUDSMAN-S-Report-!!!!

 

The chances are they will tell you you have to prove the vehicle isn't yours. If so that is a load of bull. The Council are liable for the actions of their contractor and it is them you turn to to sort it out. If the Council are deciding to ignore you and wait for a response from the Bailiffs then they are just making a rod for their own back - it will then prove they know nothing of the rules & procedures the Bailiff should have followed and can leave themselves open to further action.

 

At the time you wrote to the Bailiffs did you also ask for a breakdown of their fees. You say you wrote by RD did you check the RM Track & Trace to make sure it was delivered - it will pay you to send them a reminder by email. Their threats to come and remove goods will be just that - a threat - if they make good their promise they will leave themselves wide open to action by the vehicle owner. I assume they have not been in your home? You appear to be doing fine so far but may have to remember to budget for some Fees which may be due, providing no other goods have been seized this should be a maximum of £42-50 only.

 

PT

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  • 1 month later...

yes

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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i have merged you various threads on this Ctax debt

as they are all about the same ctax debt

so people can see the history

 

i'd advise you to stick to this thread for all related CTax/newy issues.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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post 10 sri

 

i think so any way.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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