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    • I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
    • lowell letter = we've mugged you once - why are you not paying this other debt....😎
    • i see you are posting this all over the internet too. here you say it was returned by the safety camera dept UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please? WWW.FTLA.UK UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please?  
    • I see what you mean. I will wait till the 8 weeks is up and then take it up with FOS. Before I do will be on with some more details on the SAR. Thank you once again. 
    • Tagging @stu007 who's great with this. You should have at least 2 months notice with a Section 21 notice (Which Form 6A is used) For now, scan, redact and upload anything you think will be useful    
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I found a couple of links for you..

 

propertyhawk.co.uk/index.php?

 

has the following..

 

"Understanding fair wear & tear

This is where landlords have to apply the principle of fair wear & tear to the condition of their property

 

There is nothing in statute which defines ‘fair wear and tear’; the concept is too wide ranging to be enshrined in law. The Association of Residential Letting Agents (ARLA) has however produced some useful guidelines for its’ members on what to consider when coming to a view on it. These are:

 

  • The original age, quality and condition of any item at commencement of the tenancy
  • The average useful lifespan to value ratio (depreciation) of the item
  • The reasonable expected usage of such an item
  • The number and type of occupants in the property
  • The length of the tenants’ occupancy

Legally a landlord should not end up, either financially or materially in a better position than he was in at the commencement of the tenancy or than he would have been at the end of the tenancy having allowed for fair wear and tear.

It follows therefore (and is an established legal tenet) that a landlord is not entitled to charge his tenants the full cost for having any part of his property, or any fixture or fitting “put back to the condition it was at the start of the tenancy.” This would constitute betterment. "

and from this forum..

consumeractiongroup.co.uk/forum/showthread.php?157833

 

 

 

 

 

 

 

There is a patch of paint taken off the wall where my head has been leaned against it as the bed has never had a headboard, and there are a few tiny spots taken off for whatever reason (I don't even know). I said some spots need touching up and I'm willing to pay for the paint but she has got a painter in to quote for the entire room and wants to take the whole bill out of my deposit!! Surely this is just regarded as wear and tear anyway????
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Thanks for info. In the thread you linked there is a link to a thread about unfair deposit deductions and it says if there is no inventory to the property then they cannot keep your deposit for ANYTHING other than rent arrears. Also there's something about the Tenancy Deposit Scheme which if the landlord didn't enter into (and she didn't) or make tewnant aware of it (which she didn't) then there is a harsh penalty for it. So I guess I'll be taking her to court. *sigh*

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Lol, I said she can take off £20. The deposit is oly £100 so thank chuff it's not a full month! I have emailed her further stating that a painter's quote won't be far off the entire deposit I paid and she has replied saying she will only charge me for some of the work. So I'd estimate her to charge no less than £40 or something. Those wear and tear terms posted earlier are still very ambiguous. It should be straight cut as to whether head wear on a wall because a headboard wasn't provided is considered wear and tear or damage??

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So you have said £20 and she has said she wants more. It is possible then that she has therefore rejected your offer. In which case you are back to square one.

 

You could in this case write back and say that having reconsidered, you don't think you should be required to pay anything.

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  • 5 months later...

I live in a house in which the landlady also resides. It's a 6 month contract that started on 4th Feb of this year. Recently I discovered she'd been through some of my stuff which I'd stored in the garage and taken something, obviously without my consent. She's admitted to taking it via text (she works long hours and rarely see her at home). Am I now within my rights to move on before the contract ends? Also regarding deposit, it's one month's worth and ISN'T protected. Would I be within my rights to live out the final month rent free to guarantee my deposit returned? If not and she makes up a load of bull**** to keep it, will I have to go through small claims?

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As it sounds like you are a lodger, the deposit protection rules do not apply.

 

Do you have a written contract. If so what does it say about deposit?

 

I suppose whether you can lawfully leave depends on whether what the landlady did constituted a fundamental breach of your contract. Did she take something of value and sell it, or was it less serious.

 

The best thing is for you and the landlady to discuss the issue.

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I'm not a lodger there's a proper contract. It says nothing about deposit being protected, obviously like most landlords she will know nothing about such thing. She took a football and gave it to some kids. It was in a storage bag which wasn't sealed but no contents were seeable unless someone snoops through it.

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Proper contract or not, it still sounds like you are a lodger - your legal position cannot be overriden by a contract. Is it one house, or multiiple independant "dwellings"? As for the issue you have questioned about, a breach of contract does not constitute the contract being null and void.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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I live in a house in which the landlady also resides. It's a 6 month contract that started on 4th Feb of this year.

 

 

You're a lodger - technically, what the law calls a licensee. You do not have a tenancy, because a tenancy cannot exist where you share the premises with the landlord.

 

The tenancy deposit scheme does not apply, because you do not have a tenancy.

 

The only rights you have are contractual rights: whatever your contract says. You have very few statutory rights as a licensee.

 

You will be better off not paying the final month's rent, if you believe the landlord will not return your deposit. You can't be evicted, except under a court order, which will probably take at least a month to obtain.

 

A licensee can only be evicted by notice by being given 4 weeks written notice, in the form prescribed under the Protection From Eviction Act 1977.

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Giving away a football sounds a bit odd but having someone steal your stuff (usually milk, butter, biscuits, newspapers, books, cds, frisbees) is part of shared living as far as I can remember! Suggest you work things through with your landlady.

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Oh so just because the LL lives there aswell that makes us not tenants? Well I never knew that, another stupid law amongst the many involved in residential stuff! Why should anyone have any more or less rights just because one of the human beings living in the house happens to be the LL? So does this now also mean that she can give me ONE month's notice to leave as opposed to TWO that is law for tenants?????

 

The house itself is kind of a grey are where "multiple dwellings" are concerned. I have my own living quarters all to myself which includes a bathroom and toilet, all downstairs. It is all an extension made on the house a few years ago. So am I still a "lodger" now?

 

If I am then I should still have more rights than what a contract says, especially considering it has dumb penalty clauses in for late rent payment which I just laughed off and told her "she'll be lucky!!!" That is illegal to anyone!

 

So if I refuse to pay the last 4 weeks rent , what if she changes the locks while I'm out? Can I call the police and have the right to break in?

Edited by marlow
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Oh so just because the LL lives there aswell that makes us not tenants? Well I never knew that, another stupid law amongst the many involved in residential stuff! Why should anyone have any more or less rights just because one of the human beings living in the house happens to be the LL?
Because it changes the usage of the property. It is fair and equitable that the property is treated differently in such a scenario.
So does this now also mean that she can give me ONE month's notice to leave as opposed to TWO that is law for tenants?????

 

It means that the LL can give you whatever the notice is in the contract.
The house itself is kind of a grey are where "multiple dwellings" are concerned. I have my own living quarters all to myself which includes a bathroom and toilet, all downstairs. It is all an extension made on the house a few years ago. So am I still a "lodger" now?

 

Is it an independant dwelling? Does it have its own address? is the living quarters "self contained" - i.e. can you go between your living quarters and hers without going outside?
If I am then I should still have more rights than what a contract says, especially considering it has dumb penalty clauses in for late rent payment which I just laughed off and told her "she'll be lucky!!!" That is illegal to anyone!

 

So if I refuse to pay the last 4 weeks rent , what if she changes the locks while I'm out? Can I call the police and have the right to break in?

 

Why do you feel you should have greater rights than you signed up to voluntarily? No you could not call the police in such a scenario. It would be a civil matter.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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In the nicest possible way, you seem as if you are making yourself out to be a victim here. In reality, although her behaviour is inappropriate, your reaction is wholly disproportionate. Moreover, your comments re: your rights are both short sighted and misinformed, and you seem to bear no responsibilty yourself for not having checked into your own legal position, nor for the fact that you feel that the contract you yourself signed is inadequate - it was your own choice to sign it and agree to the terms within. I would suggest that, before you do something you regret, or ensure that the LL/lodger relationship completely blows up, that you calm down, take stock, and discuss the situation calmly and rationally with your LL. It may not feel like it, but I can promise you that the breach, and the issue, is nowhere near as big an issue in reality as it seems to you right now. This is friendly advice, not a dig - please take it in such a fashion.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Is it an independant dwelling? Does it have its own address? is the living quarters "self contained" - i.e. can you go between your living quarters and hers without going outside?

 

Doesn't have it's own address no but it has a side door to the back garden with a doorbell that's linked to my room only. I can't get to the outside without going through the shared kitchen though.

 

Why do you feel you should have greater rights than you signed up to voluntarily? No you could not call the police in such a scenario. It would be a civil matter.

 

Well that's like saying why does a tenant feel he has more rights than whatever is written in a tenant's contract? Because it depends what is in that contract doesn't it? It matters not what's written on paper, what matters is the law. So you can 100% assure me that as a "licencee", as you call it, that I am NOT entitled to 2 months notice as would be the case in a proper tenancy case and can you link me to the law that states as much please if so? Obviously I still have the same rights as a normal tenant concerning getting my deposit back too? btw thanks for your input.

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In the nicest possible way, you seem as if you are making yourself out to be a victim here. In reality, although her behaviour is inappropriate, your reaction is wholly disproportionate. Moreover, your comments re: your rights are both short sighted and misinformed, and you seem to bear no responsibilty yourself for not having checked into your own legal position, nor for the fact that you feel that the contract you yourself signed is inadequate - it was your own choice to sign it and agree to the terms within. I would suggest that, before you do something you regret, or ensure that the LL/lodger relationship completely blows up, that you calm down, take stock, and discuss the situation calmly and rationally with your LL. It may not feel like it, but I can promise you that the breach, and the issue, is nowhere near as big an issue in reality as it seems to you right now. This is friendly advice, not a dig - please take it in such a fashion.

 

Yeah sure I know what you're saying there, don't worry I'm not having any sort of contact with her at all at the moment. I'm kind of moving on to more stuff about deposits and what not now that I've only suddenly realised things are different as a lodger than as a tenant. See this is something I never knew and I've been posting on here about my rights as a lodger for the past 5 years!

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Doesn't have it's own address no but it has a side door to the back garden with a doorbell that's linked to my room only. I can't get to the outside without going through the shared kitchen though.

 

 

 

Well that's like saying why does a tenant feel he has more rights than whatever is written in a tenant's contract? Because it depends what is in that contract doesn't it? It matters not what's written on paper, what matters is the law. So you can 100% assure me that as a "licencee", as you call it, that I am NOT entitled to 2 months notice as would be the case in a proper tenancy case and can you link me to the law that states as much please if so? Obviously I still have the same rights as a normal tenant concerning getting my deposit back too? btw thanks for your input.

 

With the greatest respect, no. I'm not your lawyer, and I am not going to run off to do your homework for you. Yes, I can 100% guarantee you that is your position as a licencee.It really is up to you if you choose to believe this or otherwise.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Yeah sure I know what you're saying there, don't worry I'm not having any sort of contact with her at all at the moment. I'm kind of moving on to more stuff about deposits and what not now that I've only suddenly realised things are different as a lodger than as a tenant. See this is something I never knew and I've been posting on here about my rights as a lodger for the past 5 years!

 

But why are you having no contact with her? Off the back of this incident I presume? Are you wishing to remain in the property, or are you now keen to leave?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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You do not have a tenancy, because a tenancy cannot exist where you share the premises with the landlord.

 

A statement which bears examination.

 

The fact that the landlord "lives on the premises" does not stop an arrangement being a tenancy. It is quite possible to be a "resident landlord"; see for example paragraph 10 of Schedule 1 to the Housing Act 1988. The key (apart from deciding whether the landlord meets the criteria for being a resident landlord) is whether you have exclusive occupation of your room(s). Indications that you do not have exclusive occupation will be whether the landlord supplies services such as cleaning, supplying linen and the like and whether the right is reserved to move you to another room. What your agreement says (whether it purports to grant a tenancy or licence) will not be conclusive.

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Sounds like OP is in a granny flat extension. Property does not appear to be 'self contained' as he shares kitchen with LL(?) What is the situation regards gas, elec & water? seperate meters or shared bills? Is the ext assessed sep for C Tax?

Re lodgers vs Ts rights. Anyone (LL) generous enough to provide accom in their own main residence also has to have some rights to prevent exploitation.

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My room is exclusive to me only yes. The contract says she has to give me 24hr notice before entering it of her own accord except in emergency cases because there is actually a fuse box in my room so should a fuse trip then she has to go in there without 24hrs notice, so the contract says. Otherwise yes, we share the kitchen and also I have shared access to every room downstairs but no rooms upstairs, as the contract states. And all bills are inclusive of the rent.

 

MrShed pardon my lack of clarity, I didn't mean I'm not talking to the woman, I simply meant don't worry I'm not going around guns blazing telling her she's a nosey so and so with no right to go through my stuff etc etc. We rarely cross paths through the house and therefore we haven't spoken face to face for about a week or so. There is no more to be said, anyway, on the matter I originally started this thread about. I was initally wondering could I terminate the contract early but the 6 month contract is up in early August anyway so by the time I'd found somewhere and arranged things I wouldn't need to break contract. However as you know I am now concerned about getting my deposit back when I leave as you seem to have instilled in my mind that I have less rights than 'tenants' regarding this matter? But now it seems with other's input that it is unclear whether I am a tenant or a lodger.

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This was kind of the driver behind my questioning re: it being a unique dwelling, as you can be a tenant with a residential landlord in certain circumstances (as Aequitas has stated above). You dont neccessarily have less rights than a tenant re: deposit if you are a lodger, you simply have a different route of reclaiming it - i.e. not tenancy deposit scheme, just through the courts.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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