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    • Oh dear.. Misuse of facility...  Cat 6... No wonder everything is being nuked from high orbit... More in a bit.. 
    • Thank you fkofilee First question: what do I do if Monzo close my account? I need an account but no one will touch me with this marker against me. Is there anywhere/any other option that I have if Monzo close my account? MCB is My Community Bank?  Yes What Category of Marker do you have? This is what it says on the Cifas SAR: Application date: 07 December 2023 Date recorded: 09 April 2024 Expiry date: 09 April 2030 Cifas Case Identifier: 15435315 Product relating to the application, proposal, account or facility: Personal Loan – Unsecured Facility: Granted Case type: Misuse of facility Reason(s) for filing: Evasion of payment Financial Loss Value of Loss: £5000.00 When did you raise the complaint? Last night via email Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan? I can prove that I had to buy a new washing machine, I have my pay slips showing the emergency tax code and a letter from the tax office after I had spoken with them to get it corrected and of course I can get a copy of my vet bill. And all of this was in the first 2-3 months of 2024.  I panicked. Stupid I know and as you say, I have learned the hard way and I am not in any way denying anything that I have done wrong, but it just feels a bit unfair.  It is what it is I guess and if I have to have it on me forever then so be it. I am just so worried about the bank situation 😕    
    • If it is MCB    National Fraud Database Members | Preventing Fraud Losses | Cifas WWW.CIFAS.ORG.UK A range of organisations use the National Fraud Database to share data on confirmed fraud cases, preventing over £1 billion in fraud losses every year.   They are on the register  
    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
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Help!! Hsbc credit card agreement


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Hi,

 

Can anyone help me out here??

Am looking for guidance on my hsbc credit card agreement.

I have enclosed the agreement with the accompanying letter.

The agreement was sent with multiple pages of a"2009 variation of agreement terms and conditions"

I wrote back to them saying i did not think this constituted a valid agreement, and that i believe the account to be in dispute.

I have enclosed the reply they gave.

 

Any advise here would be much appreciated.

 

Thanks

 

m

hsbc credit card agreement.pdf

Edited by thebeatseeker
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Hi.Have read through the letters from HSBC,this is not the answer you want to hear,they comply with the requirements as they stand at this point in time

 

If this went to court,the recon documents plus proof you used the credit card and made payments into that account will be enough for HSBC to win

 

Have there been any charges ie late payment charges etc..any PPI involved?? it is possible to claim some of these back if applicable.

 

Sorry not the answer you wanted

 

Regards FS

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Hmmm, I dont think that is quite accurate, firstship.

 

They have complied with the s78 requirements, but that document does NOT contain any of the required prescribed terms.

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CitizenB will go with your knowledge on this one,you are correct according to the guidelines,my only concern as you can read in my reply,Recon agreement +usage of the account+ and payments into the account, seem to be the formula for winning.Its wrong as you indicate and I am aware,but a fact of life

 

Worth challenging HSBC

 

Thankyou FS

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Thank you very much guys,

 

No additional charges firstship.

 

So you would agree the account is in dispute citizenB? Am currently on £1 token monthly payments.Do you think i should stop payments?

 

Please excuse my ignorance, but if i stopped the payments and they took me to court and won. would i be liable for all costs incurred?

 

many thanks

 

m

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Hi

 

I think the other thing to consider here is why are token payments of £1 being made.

 

If this is all you can afford due to, say, falling on hard times, then even if they did take you to court then a Judge will only get you to pay what you can afford to pay. If that is £1 then so be it.

 

Perhaps a little more detail would be useful as to why you issued a CCA to HSBC in the first place. Usually a CCA request is sent to a DCA to ensure they have a right to collect...not usually to the Original Creditor.

 

As I say, if you can give more details as to the debt and the circumstances it would make it easier to give you the relevant help with this.

 

Thanks

 

Kind regards

 

ims

 

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The most important item is to continue to pay the £1, even though the account can be regarded as in Dispute,by continuance of payments should the worst happen and you go to court(this is unlikely,as you are paying as much as you can afford)the Judge will take into account your willingness to pay and he would award continuance of payment of £1

 

I am well aware that an account in Dispute you could stop payment,but take my and many others advice DONT,stop payments.

 

CitizenB is quite correct regarding that the prescribed terms are missing from the document,so you can put the account in dispute,and it is clear in the guidelines the document must contain this information.The courts are very fickle and I assure you Recon Agreement+usage of the OCs money+records of payments will be sufficient in most circumstances for the OC to win the case

 

This is so wrong,that even Judges are making it up as they go along.

 

Regards FS

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Thanks guys,

 

 

I have been on a dept management plan with the c.c.c.s since last aug paying token payments of £1a month ims21.

Hsbc have been the most awkward,(even though i have held accounts with them since they were midland).They have passed on my loan to a dca charges and interest are frozen on this

But with my my current acount and credit card they refused the token payment offer and continue to add charges and interest on both accounts.

These are considerable amounts and they seem to ignore all correspondence asking for a temporary reprieve.

That is why i cca'd them.

 

Thanks for the advise on the token payments firstship.

I think i will continue these even though i have issued them with the account dispute letter stating that i will be ceasing the token payments.

 

Many thanks

 

m

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Hi

 

On the credit card side of things you ought to be lookig at claiming back all unlawful charges such as "over limit" and "late payment". These can be reclaimed with interest which would reduce your overall liability.

 

Do some reading around the bank forums to get an idea of the process involved.

 

Regards

 

ims

 

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