Fredrickson int - Vodafone: RE:Mobile phone bills not mine

[Lee Vodafone Company Rep]

Hi Amanda,

 

Thanks for making me aware of this.

 

So I can get things looked into further, please email me with your details via the Contact us for here and quote the code WRT135 - CAG Forum in the subject line.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[silverfox1961]

Hi Amanda,

 

Thanks for making me aware of this.

 

So I can get things looked into further, please email me with your details via the Contact us for here and quote the code WRT135 - CAG Forum in the subject line.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

With great respect Lee, the OP should not need to do this procedure again as this has supposedly been dealt with twice before and you should be able to track back using the original ref:

 

[#6740679]

[scarborosmoggy]

Hi Lee,

Thank you for that, I just messaged you, my flight leaves at 3pm and I would like this sorting before i go away,

Thanks

Amanda

 

Thanks Silverfox

Edited August 22, 2014 by scarborosmoggy
To thank silverfox

[Lee Vodafone Company Rep]

Hi Amanda,

 

As promised on Friday, I'll get back to you once I have an update.

 

With great respect Lee, the OP should not need to do this procedure again as this has supposedly been dealt with twice before and you should be able to track back using the original ref:

 

[#6740679]

 

Hi silverfox,

 

As we're now using a different email system to the one used in 2011, that reference number wouldn't be recognised.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[scarborosmoggy]

Please double check your credit file just in case. VF are very quick at marking defaults without doing proper checks first.

 

As for VF passing this on again, a substantial Gesture of goodwill is in order.

 

Hopefully lee will see this and act but I would also put in a formal complaint in writing and sent by snail mail (signed for delivery) That way, if they screw up this time, you can also go to the regulator OR sue their arses.

 

 

Lee has obviously again confirmed that lowels will no longer bothering me after their investigatiion, I replied to Lee with the following through email:

 

Thanks for that Lee, can I please have this in letter form confirming this from both yourselves and Lowells, also like silverfox said on the forum I think I should be due some financial compensation for this complete farce as a gesture of good will for all I have had to put up with through these years every time I move home,

 

I look forward to your response.

 

regards

Amanda

[scarborosmoggy]

Just an update,

 

Lee emailed me last week saying he would ask Lowell to write confirming this for my records and also that he would ask lowell regards compensation, nothing regards vodafone doing either of these things.