when does it become harrassment?

[antneb]

i sent a no telphone calls template letter to a creditor (jacamo/dw williams) last week. since then the telephone calls have gone from daily to 3 per day. what can i do? i sent a second letter off today recorded delivery and have a log of the dates they called this month 13 since june 1st (its only the 15th). but like i said this week they seem to have stepped it up a gear with three calls in the last 2 hours. they said that if i refuse to speak they will just ring until i do. any advice?

[harrassed senior]

Harrassment is judged to be very much in then hands of the recipient, what worries one person, may not concern someone else.

 

Report them to OFT and Consumer Direct.

 

I tell them I am stone deaf and cannot talk to them on the telephone. If they keep ringing, have a loud whistle handy and when you ascertain it is them, just blow it long and hard down the 'phone. If you are able, get a True Call, takes all the worry oout of these types of call, plus you can record their threats too.

[theghost]

they said that if i refuse to speak they will just ring until i do. any advice?

 

when/where did they say that? do you have any record of it?

[PGH7447]

better still just laugh at the fools

[antneb]

just now in the last phone call, thats whats got me so annoyed. i have no means to record the phonecalls although in my letters i have told them that im going to. they call to say that they have a 'manager who wants to speak to you' and when you say youre only prepared to communicate in writing they then say that they cant log it so i still have to be put through to this manager. its pathetic. ive started hanging up so when i challenged the last one with the call volumes thats when i was told its because im refusing to be put through. i think that they are playing games personally, its funny how this started sunday when i posted them my letter last thurs.

when/where did they say that? do you have any record of it?

[citizenB]

Send them the following letter.

 

Dear Sirs,

 

I have requested that any communication between ourselves is conducted in writing as is my legal right.

 

I have made it quite clear that I will NOT discuss my financial affairs on the telephone and without record.

 

Can I please therefore confirm a telephone conversation with one of your staff today, that you WILL continue to telephone up to 3 times a day until I speak to you?

 

I repeat, I require all communication between us to be in writing in order to protect myself in the event of litigation.

 

I am now also requesting a copy of your Complaints procedure as required by the Office of Fair Trading.

 

Yours etc..

 

Sign over a row of "XXXXXXXXX"'s or put a squiggle through your signature.

 

HTH

[citizenB]

They should not be telephoning you on a Sunday ?

[BRIGADIER2JCS]

The morons get more & more abusive just pickup then hang up!!!!

[citizenB]

you can also print off the report in the following link and include it with your letter

 

http://www.bbc.co.uk/news/business-12622318

[antneb]

just had a fourth call, this time from a collections agency. to tell me how urgent it is and how i need to make a payment today. its laughable. and for such a small amount too?????

 

citizens b thanks for the letter ill get that posted, and yes they do phone on sundays usually before 10 am too!!!

[antneb]

just had a fourth call, this time from a collections agency. to tell me how urgent it is and how i need to make a payment today. its laughable. and for such a small amount too?????

 

citizens b thanks for the letter ill get that posted, and yes they do phone on sundays usually before 10 am too!!!