Toothfairy Finance/NDR/Marshall Hoare queries **

[jessicax]

Thanks for your reply. I modified the letter I found on this thread and couldn't send via their webform as it said acct not found. When I used the email address they provide on their website I got mail undelivered response from their mail server. Clearly they do not seem to be bothered by complying with anybody. I have an iPhone. I'm not sure how to block SMS but best to keep getting them as it is a paper trail of sorts to their scare tactics....

[dx100uk]

certainly stop the phone conversations

 

you are under no legal obl to converse by phone - end of!!

 

if you have those texts please fwd them to the cag mobile in the captial one finance forum stickie

put the date and time and whom from too

we'll fwd those on to the OFT with all the others

 

in the meantime

 

there's nowt they can really do to you

 

stick by your guns

 

they never do court

 

dx

[siennasmummy]

Has anyone ever had an actual "in the flesh" visit from these guys? They threaten to call at all known addresses but do they ever turn up?

[dx100uk]

no they cant and they never have

 

dx

[Scrumpymatt]

Thanks for your reply. I modified the letter I found on this thread and couldn't send via their webform as it said acct not found. When I used the email address they provide on their website I got mail undelivered response from their mail server. Clearly they do not seem to be bothered by complying with anybody. I have an iPhone. I'm not sure how to block SMS but best to keep getting them as it is a paper trail of sorts to their scare tactics....

 

id completely agree with fkofilee. i got the same when i spoke to them 'oh, so you didnt really intend to ever pay us back then?!' great way to open negotiations! :)Id complain to the financial ombudsman, a)its harrassment and b)its obstruction - ie they cant increase a debt if you're making a concerted effort to pay it. Also I wouldnt worry about the balliff stuff. I got the 8 days to pay then the countdown, it got to the end and nothing happened then a few weeks later i got it again! basically they need a court order to make any visit like that and they know it. It's just scare tactics to get people to pay.

[st24v6]

Hi,

 

I've been following this site for a while as I'm currently going through a bit of financial realignment in my life. I liked the look of it because most the responses on Money Saving Expert seemed to be along the lines of "I told you so - you deal with it!", whereas these actually seemed informed and not judgemental.

 

Foolishly I had nine payday loans and the continual rolling, reloaning etc all got a bit too much for me - a lesson lived is a lesson learnt and all that. I contacted Debt Line (I should have used CCCS in hindsight) who arranged my payment plan with the creditors - currently it all seems to be going to plan with the creditors (some of who I expected real nastiness from) except for Toothfairy Finance.

 

I took a loan of £200 for a month (£276 with interest) and defaulted - the debt has now been upped to £760 since they "passed it on" to Northern Debt Recovery. After a bit of research on here and other sites I continued to question every email they sent me and they continue to tell me that all their charges are legal and proportionate and that anything that I have read including the OFT are not accurate and should not be trusted. I copied the OFT in my final email response and surprisingly I've had nothing from them.

 

I also asked in my last email (probably foolishly) what their involvement with Marshall Hoare was - no response about that but then coincidentally Marshall Hoare began to leave me voicemails and threats of "fast tracking a CCJ". I did top this off with what their involvement was with a director with firearms convictions was - apparently that's not true either though the internet says otherwise. The final straw came when one of the multiple voicemails said that "because we can't reach a conclusion via email perhaps you'd like to phone us" - no chance.

 

Basically I would assume I'm looking at another £200 on top of this current debt as no doubt NDR will "pass" it on to Marshall Hoare - for the time being I'm playing hardball by refusing to deal with them via phone and keeping the OFT and Credit Direct in the loop, it seems Debt Line only want to deal with them when a final figure is reached and don't look to be sorting that themselves (that seems like a bit of a waste of money too!) - what I'd like to know is, does anyone know of anyone actually being taken to court by any of the above and has anyone fought to pay the actual debt and not the make believe one they've instilled against rules set by the OFT?

 

Thanks!

 

I have also had a lot of problems with this company, it turns out that Speed credit, and NDR, and Marshal Hoare are all the same company, they just use frightening letters to try and get you to pay, i have told them to take me to court but they dont, i have also had letters saying that they are coming to my house in 7 days, they dont come..... turns out they are not even certified baliffs.

Stick with the Debt management company you will be fine

[st24v6]

I have also had a lot of problems with this company, it turns out that Speed credit, and NDR, and Marshal Hoare are all the same company, they just use frightening letters to try and get you to pay, i have told them to take me to court but they dont, i have also had letters saying that they are coming to my house in 7 days, they dont come..... turns out they are not even certified baliffs.

Stick with the debt management company you will be fine

[dx100uk]

yep thats twice now...

 

dx

[Timmyrara]

kb2011 what e-mail address did you use to get a response?

[Placidbob]

Can anyone clarify the difference between a "Granted" and "Current" CCL? Refering to MHB, *may have been looking at something else for the Granted Status though*

 

P.s. Does anyone else have an error every few clicks or so on the public register?

Edited September 11, 2012 by Placidbob

[st24v6]

Get a response to what ?

[jessicax]

I have now had the following response after going to a debt management plan. Is this even legal if I'm doing what I can? The interest is accummulating rapidly. original debt £800

 

Client: NDR – ToothFairy Pay Day Loan***

Client Ref:

Our Ref:

 

Date: [date]

Dear

 

We have been notified that you have instructed a debt management company/advisory body.

In accordance with the Office of Fair Trading Guidelines on Debt Management:

 

1. Marshall Hoares are not obliged to accept reduced repayments or to freeze interest suggested by your debt management company/advisor.
   
2. Repaying the same debt over a longer period of time will lead to an increase in the total amount you have to pay.
   
3. We are obliged to deal with Debt Management Companies/Advisers only to the extent that they propose a reasonable offer. In the event that this is not forthcoming or that they do not respond to us within a reasonable time frame we are entitled to and will return to corresponding with you directly.
   
4. Their offers to date have not been acceptable.
   
5. Full interest and costs will continue to accumulate during the time they negotiate with us.
   

2.13 of the OFT Guidelines on Debt Management ....collection actions, including default notices and litigation, can ensue and that there is no guarantee that any existing or threatened proceedings will be suspended or withdrawn

• Any cheques received from third parties will be cashed and credited against your account but are NOT deemed acceptance of any repayment plan that we have not confirmed as suitable.
  

By contacting us DIRECTLY to arrange settlement we may be able to REDUCE some of the fees charged. This will speed the process and reduce fees that are continuing to be added to your debt whilst we deal with your debt management advisor. This is the quickest and cheapest way to resolve your debt.

You can contact us TODAY on 08433811111 quoting reference xxxx to confirm:

a) the very most you can pay; and

b) when this will be.

This is the most efficient way of ensuring your debt does not increase and is settled.

Please note:

 

• that any offer will need to clear the balance within 6 weeks.
  
• if the offer is sensible, we may agree to freeze interest and charges at 2152.69 if you cooperate and stick to the repayments agreed.
  

If we do not hear from you or receive a reasonable offer within 7 days from your advisor then a door visit will be scheduled to discuss options and collect the debt .

Yours Faithfully

Alex Adams

Door Collections

Marshall Hoares Bailiffs

Telephone: 0843 381 1111

(92)

The content of this email should not be considered as an acceptance of any offer unless we previously review and expressly approve in writing your terms and conditions relating to the subject matter of this email.

The information in this email is private and confidential. If you are not the intended recipient(s) or have otherwise received this email in error, please delete the email and inform the sender as soon as possible. This email may not be disclosed, used or copied by anyone other than the intended recipient(s). Any opinions, statements or comments contained in this email are not necessarily those of Marshall Hoares Bailiffs Limited. If you wish clarification of any matter, please request confirmation in writing.

Marshall Hoares Bailiffs Limited.

Registered Company No.: 6871092

Consumer Credit License: 631168

We take precautions to minimise the risk of this email containing a software virus but you should use virus checking software.

[42man]

Forward it directly to the OFT

[Nao]

definitely not acceptable what they wrote, as mentioned above, report it to oft.

 

Also make sure that whoever manages the debt on your behalf knows about the problems and is aware that tf / speedcredit / mh / ndr are still changing the amount demanded.

[sillygirl1]

Get it to the OFT as advised, they are talking through their rear ends as usual.

[jessicax]

Get it to the OFT as advised, they are talking through their rear ends as usual.

 

Apologies if I am really asking a stupid question but I went to OFT website and it says not to contact them direct as they don't respond to individual or trader but to go through advicedirect?

[sillygirl1]

Then go to Advicedirect, it all changed recently....

[jessicax]

Then go to Advicedirect, it all changed recently....

Thank You. I will do it and post to the thread if anything happens

[Tokyoround]

Hi, another speed credit/Toothfairy/NDR guy here.

 

I joined this site specifically to join in the complaints with this shoddy company.

 

Like many others I fell into the trap of payday loans,

 

i'm quite young, got my first "real job" and let my finances get out of control - not an excuse I know.

 

I'm trying to get myself out via a DMP with CCCS and everyone but NDR/speed credit has been reasonable and even polite.

 

The way they treat their "customers" is dreadful.

 

I'm trying to pay them back but all they are doing is making it difficult and sending threatening emails that make no sense.

 

After reading all the complaints on the internet and amount of people that have gone to the OFT, I don't understand how they are still able to operate in this manner.

 

What does it take to get them to clean up their act?

 

Is BBC watchdog a possibility?

[Nao]

BBC Watchdog is a possibility, the problem is obviously that they are not the government, so they can't shut a company down, so even if you managed to get Toothfairy exposed there, what would the actual result be besides bad publicity for Toothfairy? Toothfairy would probably just give the 2 - 3 people featured on watchdog some leeway and continue trading as usual.

 

Besides, there is a risk that it backfires as well, just look at wonga, they are frequently mentioned in the media in negative ways, yet in a perverted way it still works as promotion for them and they make millions.

[thaiboxer24]

Although watchdog won't fix the problem, it will make more people aware of the questionable behaviour involved in PDLs!

 

It is wrong how Wonga get to sponsor certain football clubs and sports and it sickens me to the bone how the most recent adverts are targetting pensioners.

 

It just goes to show they prey on the vunerable and profit from it greatly, which to me is the ethos of PDLs - I will reccomend to everyone i know to never use one!

[lingus]

hi guys,

back again,

 

i had adjudication from ombudsman and have paid every month,

 

on last 2 occassions,

 

toothfairy say not recieved,

 

got 2 emails from ndr!

 

reported back to ombudsman who are doing nowt

 

,ihave to raise new issue,

 

filled in ndr ,s stupid reply box and within 2 hrs had email from marshall hoares not baliffs hoares inviting me to ring them

 

,filled their stupid reply box and it said your loan cannot be found ,error!!

 

so conacted ndr to set a court date and will see them there,

 

thy have not even investigated my missing payments and i can prove every one has been made,

 

any more help please ,

 

even though this was sorted,

 

it still isnt,

 

and what are oft waiting for,

someone to top themselves ,

before they will act,

 

please help guys,

 

stressed

 

,lingus

[central2012]

Hey guys,

new to the forum,

 

kinda having fun with these people myself at the moment.

 

Just got a question for you

 

- can web loans processing collect toothfairy debts?

 

I have WLP contacting me with regards to my TF loan and just not sure if they are allowed to.

 

I did offer TF a payment plan for next 3 months but they are having it non of it,

 

so they can go whistle and take me to court.

 

Is toothfairy dormant,

 

if so what does that mean for us?

 

Many thanks

[central2012]

lingus - just ignore marshall - if you know you have paid then leave it at that - I've had dealings with them and NDR with my friend - a bunch of muppets - don't phone them, just send them a recorded letter with the proof - thats it - then get them out of your life - good luck!

 

I had TFF asking me for income proof etc - told them to whistle - still claim they need it before i can set up a plan

[lingus]

hi central

 

,ive been told by the ombudsman that web loan processing are yet another trading name of toothfairy,

confusing or what,

 

i paid via standing order for six months without a problem and now tihs

 

.luckily i can prove payments,

 

my problem is no one in authority in this land of ours is doing nowt,

 

ombudsman mediate,

adjudicate and then get ignored and

 

oft just drag their feet,

big on words,

little on actual action.

the stress of this whole episode is sending me to an early grave!!!!!!!!!!!!!!!