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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Quick Quid - terrible problems!!!


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This needs to be reported to the OFT and consumer

direct and a formal complaint to their Compliance Manager.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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hi nottslad,

 

i’m glad to hear that you’ve resolved any issue you might have had with quickquid. I’m sorry you were having troubles initially. Please contact me by private message here if you have any further concerns you would like to discuss.

 

And if you ever feel as though your loan is not being handled with our usual high standard of customer service, we definitely want to work with you offline and resolve the matter! 9 out of ten of ourcustomers in a recent survey said that they would recommend us to their friends and family; we'd like to ensure that you feel that good about us, too. Please ring us 24 hours a day, 7 days a week at [edit] and ask to speak with a manager. We look forward to hearing from you.

 

Quickquid customer service

answer this quick quid you offered me a payment plan two days ago by email which i accepted andsent back to you but i come home today to find an email from quick quid telling me to pay 514.00 immediatly or you will send it to a third party collections agency,yet again customer services show how incompetant they are and do not check customer accounts properly ,pure and utter incompetance at quick quid and you are the ones who illegally raided my bank account so now i want urgent advice from this FORUM on who i report quick quid too urgently ,thanks Edited by quackquack
URGENT ADVICE PLEASE REGARDS QUICK QUID BACK TRACKING ON PAYMENT PLAN TODAY
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Have a look at the OFT web site, and consumer

direct, and make your complaints.

You can also make a formal complaint about

their incompetence to the Compliance manager.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Sorry, at QQ, all credit providers have a compliance dept.

which is SUPPOSED to make sure they adhere to all regulation

and legislation on their industry.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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No there is a different one for there collections team

 

If you email that above to quick quid put complaints on it but to be brutally honest I don't think they take any one of the customers seriously ,I'm feeling in limbo can't move on with my life after what they have done to me ,I work in mental health and even I'm suffering so very bad at the thought they will send a debt collector to me after they agreed a payment plan then rejected it 3 hours later .I feel ill and sick to my stomach can't eat or sleep and its affecting me at every time of my day

Edited by quackquack
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Darren

That email address above is all I have - they do usually respond quite quickly

 

I've tried live chat myself but was told they couldn't help because my account is with collections they just gave me a tel number to ring tbh

 

I also made contact via quick quid on a social networking site - again not been ignored

and had reply within a couple of hrs if you don't mind the www seeing your prob

Perhaps you could also try messaging Nicole on here - the QuickQuidCustomerRepresentative - who has posted previously on this thread

Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

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I have also reported them to oft and trading standards along with mmf who despite being told (mmf) that as due to ther treatening e mails sent breakages of the oft that they were not to contact me and again they sent me a mail for me to contact the head of thier bully boy field agents including his mobile number boy id he get a mouthful

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I have also reported them to oft and trading standards along with mmf who despite being told (mmf) that as due to ther treatening e mails sent breakages of the oft that they were not to contact me and again they sent me a mail for me to contact the head of thier bully boy field agents including his mobile number boy id he get a mouthful

 

Good on you if we stick this out we can get somewhere and iv just reported them again too to the oft

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TS were very interested as when looking at thr companies address (mmf) it turned out to be a nhs drop center vets and couldn't find anything pertaining to the compny at the address supplied on the website which is still live and only pertains to the company which was ;liquidated.

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answer this quick quid you offered me a payment plan two days ago by email which i accepted andsent back to you but i come home today to find an email from quick quid telling me to pay 514.00 immediatly or you will send it to a third party collections agency,yet again customer services show how incompetant they are and do not check customer accounts properly ,pure and utter incompetance at quick quid and you are the ones who illegally raided my bank account so now i want urgent advice from this FORUM on who i report quick quid too urgently ,thanks

 

How many months did you get your payment plan over? Have you resolved this

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How many months did you get your payment plan over? Have you resolved this

 

The payment plan they sent me was for four months which would have paid my loan off in full at 123 pounds a month and I was happy with this last wk and accepted it then another email from quick quid came asking for full payment with the threat of it going to a debt collection agency ,anyway as recorded on my posts iv reported them now wish I'd done it sooner as they have fraudulently accessed my account and did not stick to the agreement in place for just the extension to come out .I was mortified had no food in to feed my family couldn't pay any bills went overdrawn .on 2 occassions the first one at eight twenty am on my pay day they took seven hundred pounds then two mins later tried again to take a further five hundred pounds but my bank knew some thing was up and blocked it then I got emails demanding more money off them .they should have only taken the extension but didn't so now iv reported them and iv just emailed them a very strong email explaining what iv done and tomorrow I report it to the police as well

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  • 4 months later...

QQ were a nightmare to deal with. The call centre kept calling me at work despite asking them not too.

 

Debt was passed to Mucky Hall and now onto Motormile but the only communication I have received thus far is a letter from MH stating that they have sold the debt to MM.

 

Looking at the motormile.co.uk website, it doesn't appear to give any information like the company registration number, any license numbers relating to a Consumer Credit Licence or if they are even regulated by the OFT.

 

Surely such important information would be required to be publically available (i.e stated on the website)

 

Also, i have sent them a message asking for this but no reply. Would this be because they are trading illegally or just because they are cowards?

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As they don't have the vital info a complaint to Trading Standards about Motormile is in order, as is Mucky Hall, and also complain to East Ayrshire Trading Standards about Mucky Hall passing on a debt to an unlicenced, unregulated company.

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As they don't have the vital info a complaint to Trading Standards about Motormile is in order, as is Mucky Hall, and also complain to East Ayrshire Trading Standards about Mucky Hall passing on a debt to an unlicenced, unregulated company.

 

Can you clarify please. Are you saying Motormile is not licenced?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Licence Number:0628173

Licence Status:Current

Current Applicant / Licensee:

Business Name Company Registration Number

Motormile Finance UK Limited 06637307

Categories:

Consumer credit

Consumer hire

Credit brokerage

Debt collecting

Right To Canvass Off Trade Premises:No

Trading Name(s) (Current):

MMF

MMF UK

MMF-Leasing

Money Xpress

Motormile Mortgage

Issued Date: 30-Jun-2009

Date Maintenance Payment Due: 29-Jun-2014

Legal Formation:

Body Corporate (incorporated inside UK)

Current Individuals that run the organisation:

Name Position

Barnaby Edward Page

Neil Anthony Petty

Nature of Business:

Other

Current Address(es):

Address Type Address

Correspondence 322, Harrogate Road, BRADFORD, West Yorkshire, BD2 3TB, United Kingdom

Principal Place Of Business 322, Harrogate Road, BRADFORD, West Yorkshire, BD2 3TB, United Kingdom

Registered Office Sanderson House, Station Road, Horsforth, Leeds, West Yorkshire, LS18 5NT

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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