Quick Quid - terrible problems!!!

[BRIGADIER2JCS]

This needs to be reported to the OFT and consumer

direct and a formal complaint to their Compliance Manager.

[quackquack]

hi nottslad,

 

i’m glad to hear that you’ve resolved any issue you might have had with quickquid. I’m sorry you were having troubles initially. Please contact me by private message here if you have any further concerns you would like to discuss.

 

And if you ever feel as though your loan is not being handled with our usual high standard of customer service, we definitely want to work with you offline and resolve the matter! 9 out of ten of ourcustomers in a recent survey said that they would recommend us to their friends and family; we'd like to ensure that you feel that good about us, too. Please ring us 24 hours a day, 7 days a week at [edit] and ask to speak with a manager. We look forward to hearing from you.

 

Quickquid customer service

answer this quick quid you offered me a payment plan two days ago by email which i accepted andsent back to you but i come home today to find an email from quick quid telling me to pay 514.00 immediatly or you will send it to a third party collections agency,yet again customer services show how incompetant they are and do not check customer accounts properly ,pure and utter incompetance at quick quid and you are the ones who illegally raided my bank account so now i want urgent advice from this FORUM on who i report quick quid too urgently ,thanks Edited September 2, 2011 by quackquack
URGENT ADVICE PLEASE REGARDS QUICK QUID BACK TRACKING ON PAYMENT PLAN TODAY

[BRIGADIER2JCS]

Have a look at the OFT web site, and consumer

direct, and make your complaints.

You can also make a formal complaint about

their incompetence to the Compliance manager.

[quackquack]

Have a look at the OFT web site, and consumer

direct, and make your complaints.

You can also make a formal complaint about

their incompetence to the Compliance manager.

hi and thanks ,sorry make the complaint to the compliance manager at where x

[BRIGADIER2JCS]

Sorry, at QQ, all credit providers have a compliance dept.

which is SUPPOSED to make sure they adhere to all regulation

and legislation on their industry.

[quackquack]

Sorry, at QQ, all credit providers have a compliance dept.

which is SUPPOSED to make sure they adhere to all regulation

and legislation on their industry.

Thank u I will definatly do it now kind regards

[quackquack]

Thank u I will definatly do it now kind regards

 

I have just sent a complaint to the compliance officer at quick quid but I don't expect a good response as they appear thick and don't understand basic english

[Darren MO]

does anyone know the collections department at QQ's email address as there website is shut at the moment for maintanance

[asmilecostsnothing]

Hi again Darren,

 

Isn't it [email protected]

[Darren MO]

Hi again Darren,

 

Isn't it [email protected]

 

No there is a different one for there collections team

[quackquack]

No there is a different one for there collections team

 

If you email that above to quick quid put complaints on it but to be brutally honest I don't think they take any one of the customers seriously ,I'm feeling in limbo can't move on with my life after what they have done to me ,I work in mental health and even I'm suffering so very bad at the thought they will send a debt collector to me after they agreed a payment plan then rejected it 3 hours later .I feel ill and sick to my stomach can't eat or sleep and its affecting me at every time of my day

Edited September 3, 2011 by quackquack

[asmilecostsnothing]

Darren

That email address above is all I have - they do usually respond quite quickly

 

I've tried live chat myself but was told they couldn't help because my account is with collections they just gave me a tel number to ring tbh

 

I also made contact via quick quid on a social networking site - again not been ignored

and had reply within a couple of hrs if you don't mind the www seeing your prob

Perhaps you could also try messaging Nicole on here - the QuickQuidCustomerRepresentative - who has posted previously on this thread

[asmilecostsnothing]

Doh ! just found this...

 

[email protected]

[quackquack]

Doh ! just found this...

 

[email protected]

I have now submitted a complaint against quick quids actions towards me to the consumer direct

[toofiegap]

I have also reported them to oft and trading standards along with mmf who despite being told (mmf) that as due to ther treatening e mails sent breakages of the oft that they were not to contact me and again they sent me a mail for me to contact the head of thier bully boy field agents including his mobile number boy id he get a mouthful

[quackquack]

I have also reported them to oft and trading standards along with mmf who despite being told (mmf) that as due to ther treatening e mails sent breakages of the oft that they were not to contact me and again they sent me a mail for me to contact the head of thier bully boy field agents including his mobile number boy id he get a mouthful

 

Good on you if we stick this out we can get somewhere and iv just reported them again too to the oft

[toofiegap]

TS were very interested as when looking at thr companies address (mmf) it turned out to be a nhs drop center vets and couldn't find anything pertaining to the compny at the address supplied on the website which is still live and only pertains to the company which was ;liquidated.

[Darren MO]

answer this quick quid you offered me a payment plan two days ago by email which i accepted andsent back to you but i come home today to find an email from quick quid telling me to pay 514.00 immediatly or you will send it to a third party collections agency,yet again customer services show how incompetant they are and do not check customer accounts properly ,pure and utter incompetance at quick quid and you are the ones who illegally raided my bank account so now i want urgent advice from this FORUM on who i report quick quid too urgently ,thanks

 

How many months did you get your payment plan over? Have you resolved this

[quackquack]

How many months did you get your payment plan over? Have you resolved this

 

The payment plan they sent me was for four months which would have paid my loan off in full at 123 pounds a month and I was happy with this last wk and accepted it then another email from quick quid came asking for full payment with the threat of it going to a debt collection agency ,anyway as recorded on my posts iv reported them now wish I'd done it sooner as they have fraudulently accessed my account and did not stick to the agreement in place for just the extension to come out .I was mortified had no food in to feed my family couldn't pay any bills went overdrawn .on 2 occassions the first one at eight twenty am on my pay day they took seven hundred pounds then two mins later tried again to take a further five hundred pounds but my bank knew some thing was up and blocked it then I got emails demanding more money off them .they should have only taken the extension but didn't so now iv reported them and iv just emailed them a very strong email explaining what iv done and tomorrow I report it to the police as well

[quackquack]

[uksimon]

QQ were a nightmare to deal with. The call centre kept calling me at work despite asking them not too.

 

Debt was passed to Mucky Hall and now onto Motormile but the only communication I have received thus far is a letter from MH stating that they have sold the debt to MM.

 

Looking at the motormile.co.uk website, it doesn't appear to give any information like the company registration number, any license numbers relating to a Consumer Credit Licence or if they are even regulated by the OFT.

 

Surely such important information would be required to be publically available (i.e stated on the website)

 

Also, i have sent them a message asking for this but no reply. Would this be because they are trading illegally or just because they are cowards?

[sillygirl1]

As they don't have the vital info a complaint to Trading Standards about Motormile is in order, as is Mucky Hall, and also complain to East Ayrshire Trading Standards about Mucky Hall passing on a debt to an unlicenced, unregulated company.

[silverfox1961]

As they don't have the vital info a complaint to Trading Standards about Motormile is in order, as is Mucky Hall, and also complain to East Ayrshire Trading Standards about Mucky Hall passing on a debt to an unlicenced, unregulated company.

 

Can you clarify please. Are you saying Motormile is not licenced?

[MARTIN3030]

Licence Number:0628173

Licence Status:Current

Current Applicant / Licensee:

Business Name Company Registration Number

Motormile Finance UK Limited 06637307

Categories:

Consumer credit

Consumer hire

Credit brokerage

Debt collecting

Right To Canvass Off Trade Premises:No

Trading Name(s) (Current):

MMF

MMF UK

MMF-Leasing

Money Xpress

Motormile Mortgage

Issued Date: 30-Jun-2009

Date Maintenance Payment Due: 29-Jun-2014

Legal Formation:

Body Corporate (incorporated inside UK)

Current Individuals that run the organisation:

Name Position

Barnaby Edward Page

Neil Anthony Petty

Nature of Business:

Other

Current Address(es):

Address Type Address

Correspondence 322, Harrogate Road, BRADFORD, West Yorkshire, BD2 3TB, United Kingdom

Principal Place Of Business 322, Harrogate Road, BRADFORD, West Yorkshire, BD2 3TB, United Kingdom

Registered Office Sanderson House, Station Road, Horsforth, Leeds, West Yorkshire, LS18 5NT

[sillygirl1]

Can you clarify please. Are you saying Motormile is not licenced?

 

 

I am not the person who says Motormile is not licenced, I am just replying to their comment, explaining what to do about an unlicenced unregistered company.