credit card history dissapeared - any advice

[bungle900]

Hi

can anyone help, about three years ago i stopped using my credit card which i had with Lloyds - i also had three personal accounts and on all of them i was charged ridiculous amounts of money - nearly £400 a month on one account towards the end of my banking with lloyds. The situation i am in is that i am ready to send my SAR on my three acounts but am hoping to include my credit card, i have searched high and low and cannot find any history ie. statements referring to it - i have called the credit card services who said they have no record and i need to go into my branch which i did and they also could find no history and were unable to help even after lenghthy phone calls to the credit card services at the bank.

Does anyone have any details on who i can contact to reclaim my card details so i can include them on my SAR.

look forward to hearing your comments

Mat

[zebra_stripes]

try experian - they will have details of all credit accounts opened in your name over the last 6 years.

[SPROUTY]

The information you require should be included in the data subject access documents when it arrives (are you sure the missing account was with Lloyds?)

[bungle900]

many thanks - i will try experian and yes it was definatley Lloyds, at the time i had no other accounts with anyone and the problem is i can not include my card account number on my SAR as i do not know it. - thanks again i will post how i get on.

regards

mat

[bungle900]

Hello again - this is turning out to be a nightmare. I have paid for experian and equifax and all that it tells me is that yes i had a card with lloyds but no account information, so yet again i call credit card services - they now tell me that if the account is dorment for 9 months it gets auto closed (my branch disagree) and after 11months all account information is wiped and lost and that there is no way of retrieving it.

i know that this is not legally correct under the data protection act but they are refusing to give me any contact details for anyone who may be able to help as they tell me no one can.

 

Please can anyone help with contact numbers, names and/or adresses of someone who can give me back my credit card account information.

 

look forward to hearing any advice

 

Mat

[kokomar]

I know you want to do this all on one SAR but if you get your lloyds bank statements first they will show any payments you made to your credit card and it will give you the card number as a reference (it does on mine). If for some reason your statements don't show the card number as a reference ask them to track a payment. Unless you always paid your card in cash it'll be there somewhere. Hope this helps!

 

Koko

[nikkiandmidgets]

Just quote that you want your credit card info and list all relevant addresses you stayed at - they should be able to trace your information and provide it - why pay them £10 twice! Just put something like - Platinum Visa Credit Card. Other people have done this in a SAR and got info back when they didnt know their acct number with other companies so worth a try with Lloyds.

 

Good luck with your claims!

[bungle900]

thanks guys since writing the original post i have sent my SAR for the three normal accounts as it was taking so long to sort it out, i think i will wait until the statements come through and see if they shed any light as i think after the calls and chats in branch there is definatley something odd going on - but they cannot be bothered to do anything to help other than stare blankly at their computer screens.

will keep you posted as things unfold

thanks again

Mat