SAR Question and help please

[nomore12]

Well cutting a long short story,

 

Was a GE money Credit card, but got took over my Santander.

 

Any letters I send never seems to get any reply and seem to ignore every single one and im going to be very annoyed IF AND WHEN I do get my SAR request they have received every single one and just not bothered to sent me any replies.

 

Just seems to be impossible to get any response from them what so ever

 

 

1) sent number of letters to Santander asking to accept £1 token with all my IE/OE etc but heard nothing back

2) 2) sent the same letter again

2) sent the same letter again this time (recorded postage)

3) sent a SAR request end of Feb as you can see the 40 days has way passed (recorded postage)

4) sent a reminder letter to them also (recorded postage)

5) sent a letter to the registered office of Santander and Complaints dept as this is beyond a joke to be honest. Ive made every effort to sort this and just seem to get ignored from them

 

So I got a letter last Thursday saying that the debt is now with a debt collection company and wanted the payment before Friday which funny enough was a bank holiday and no post so that’s a basically didn’t happy and im not speaking to any of these on the phone as I want to do it all VIA letter and earliest post would be tomorrow

 

Silly thing is I have an old Santander loan which gets every letter replied to but come to the credit card just seems to be silly and I get nothing so im at a loss

 

Anyhow as Santander didn’t reply to my IE/OE letters or SAR and the 40 days it way over due and it was signed for etc.

 

then that means the account is now in dispute correct? So what can I do now?

 

I thought about writing to the debt collection company and trying to think of some simple letter to write explaining that ive not avoided the debt and ive made effort to deal with it and sent Santander letters etc and explain that the account is now in dispute due to not replying to the SAR request

 

Im not sure if that’s the right thing to do though, but I sure I read somewhere that the account goes into dispute and I don’t have to do anything until I get the SAR request back is that true?

 

any help would be great as I would like to sort this ASAP as Santander are doing my head in.

 

 

[rebel11]

Hi no

 

Did you send the SAR request Recorded? Have 40 days elapsed? Have you sent up a follow up letter giving them 7 days to respond?

If the answers to the above questions are 'yes', then you can report the matter to the ICO http://www.ico.gov.uk/

Have you sent a CCA Request with a postal order for £1? They have 14 days to respond.

 

Read 1), 2), 3), 4) and 5) in my signature.

[nomore12]

Hello

 

thank you for the reply

 

Yes 40 days have elapsed

Yes was sent recorded

Yes I sent a follow up letter

heard NOTHING (all sent recorded postage)

 

So I report them to ICO?

 

but to the CCA question the answer is NO

 

What’s a CCA?

 

Also what do I do about the debt collection company (Lewis debt recovery), does that mean my account is now in dispute and I don’t have to pay them a penny etc until I receive my information back?

 

As like I say I sent Santander all them letters(IE/OE) and SAR request and its way over 40 days and nothing from a follow up letter so seems kinda silly it was moved over to debt collection (Lewis debt recovery)

 

Do I also need to send an CCA request?

[dx100uk]

well id not botherwith the I/E as they have no right to see your pers fin dets anyhoww

 

pers i'd CCA the DCA

 

dx