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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Barclaycard - non acceptance of reduced payments


moonwoman
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I'd appreciate any input on the following...

 

I sent a letter to Barclaycard around the third week in March, stating that due to a change in circumstances I could not meet the payments and could only offer £2 per month. Briefly my details are as follows:

 

I work part-time and bring in around £460 pcm. I've recently reduced to these part time hours, in part due to being off with stress last year when working in the same job full time. My OH is self employed - contracted building work. His contract had just finished and we were at the early stages of applying for council tax and housing benefit when I wrote to them. I explained all this in my letter. I also included the 'communicate in writing only' and the paragraph about revoking any rights they may have to send a doorstep caller.

 

I have received a response from them. I can't scan anything in at the moment so I have retyped bits of it here.

 

"Unfortunately, the amount offered is less than required for your account to be placed on a formal reduced payment plan. However we do appreciate this may be a difficult time for you and we would like to help you through any difficulties you are experiencing.

 

Please contact us on 0844 ........by April 20th. We are confident that we can help you to resolve this situation and offer repayment options that may assist you."

 

There is then a paragraph about organisations I can contact for help (CAB, CCCS etc)

 

The last paragraph is..

 

"IMPORTANT INFORMATION - PLEASE READ

We must advise you that if you cannot pay in line with the amount due on your statement you must call us to discuss the matter further. If you have not contacted us by the date specified above we may be unable to prevent the following further action:

 

Additional fees being incurred.

 

We may instruct Mercers Debt Collection LTD to send a default notice in accordance with our rights under section 87(i) of the Consumer Credit Act 1974. This action may affect your ability to obtain credit in the future.

 

We may refer your account to a local Debt Collector who may call at the above address to obtain payment of your debt.

 

To discuss the options available to you please call us on 0844 811 1574."

 

So - I am now trying to decide whether to send the "I am disappointed" letter from the templates, or to just send them a CCA request. I'm moving strongly towards the CCA request.

 

I would like some help though on the best 'legal' wording about my response to other bits of their letter... Twice in their letter they have asked me to call them, in spite of my own letter clearly stating 'in writing only.' (I did also ask if it would be possible to have an email address to communicate with them - to save on my special delivery postage fees - but they have totally ignored that.)

 

They have also mentioned the good old 'doorstep visit' again, although I had also already covered that in my letter to them. Last year I reported one of their door-step callers (to OFT I think- although memory is a bit hazy from that time - it was around the beginning of the time I was off work with stress) for his behaviour on my property, and I wouldn't mind mentioning that in my response as well. I am aware that their last paragraph is peppered with 'mays' but I'd like my response to be a bit more definite! Also - should I pay £2.00 to show willing, or should I just wait for a response to my next letter/CCA request?

 

Greatly appreciate any sample letters, advice or opinions.

 

Thanks,

 

Moonwoman

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you TELL them what they are GOING to get

 

not the otherway around

 

its YOUR money, YOU control it - not THEM..

 

pasy it by internet banking site

 

but dont mis a payment.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Moonwoman,

 

Unfortunately, sending off a CCA request is not likely to help you much these days. They will respond with a set of their T&C's and that's pretty much all they have to do. The a/c will not be considered to be in dispute.

 

Have there been any penalty charges added to the a/c. If so, these can be reclaimed in full with interest, to reduce the balance owing on the a/c.

 

I agree with the comments above, pay them the £2 each month or whatever you can afford, so you have shown willingness to pay at least something to them.

 

8-)

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  • 1 month later...

Thanks for your replies. Sorry - been staying at a friends since Easter. hence the long delay in replying. Slick132, yes there definitely are penalty charges on the account and I have considered this. At the moment I cannot afford the £10 to get the SAR. I will be getting another letter off to them soon now I am back home.

 

Can anyone point me in the direction of the info regarding DCAs offering to accept payments by credit card? (ie, increasing your debt) I have searched around, but obviously entering anything containing 'credit card' into the search brings up rather a lot of threads(!) and I cannot find a reference to to it yet.

 

Thanks

Moonwoman

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Hi Moonwoman,

 

Even if you can't afford the SAR fee just now, use whatever a/c statements you have to start a list of penalty charges. Also read up on the process of reclaiming charges plus compound interest in restitution.

 

You can use this spreadsheet - http://www.shweb.pwp.blueyonder.co.uk/interestcalcs.xls

 

I'm not aware of any letter to deal with the specific issue of a DCA encouraging you to make a payment that will increase your credit card debts. However, there are a number of letters here that you may find useful - http://www.consumeractiongroup.co.uk/forum/content.php?590-Creditors-and-DCAs-Letter-Templates-Budget-Planner

 

:-)

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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Yes, you're absolutely right - I will need to read up on it if I go down that route, as I have not reclaimed any charges on any other accounts. Ref your point about the account not being considered to be in dispute for non production of a CCA agreement, I'm obviously out of date on that as well (more reading!) Does that mean that accounts that were in dispute for that reason previously are now no longer considered to be in dispute? I ask because my OH has a couple of accounts that have been 'in dispute' for ages, and they regularly get passed around from one DCA to another. I just file their letters and wait for it to be passed on to a different name!

 

Moonwoman

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Hi MW,

 

It has been established that a bank can fulfill it's obligations imposed by s.78 CCA 1974 by sending you copies of the a/c's T&C's. They do not have to send you a copy of the credit agreement.

 

Once they've sent you the T&C's, they can assert that the a/c is no longer in dispute and they can resume collection activity.

 

8-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 3 weeks later...

Thanks Slick,So if Cabot have purchased a debt, does the same apply? (ie they can send a copy of the original terms and conditions, and then continue to pursue)? Cabot have been chasing an 'in dispute' account for a while - and I am considering whether to send them the 'do not visit my property letter, in response to their latest letter which threatens a doorstep visit. I was going to include that the account is in dispute, but now I'm not sure what is best. I'm aware they may not send a doorstep collector anyway - previous letters have included discount offers, the 'pre litigation' letter etc. I have ignored all previous letters as the account was in dispute as far as I was concerned at the time. Now not sure what to do.

 

moonwoman

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if they have sent the 'discount' letter then that means something is not rioght and they will never go near a court with it.

 

its either un-en on paperwork reasons

or

the debt is mostly unlawful charges and/or PPI

 

pers i'd ignore them IF they have send a discount offer.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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