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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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I owe paypal £4000


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Hi,

 

My friend got 4 macbook pros off the net a while ago (it was one of those pricing error things, she was lucky, it was only around for about 20mins) anyway, she didn't have an ebay account so I sold them under mine, and she agreed that I could buy myself a macbook and a iphone. As soon as the money went into paypal we spent it but we also transferred some into my bank, however one of them disputed and the money that was going into my bank (it was going to cover p+p as we had spent the rest) was placed on hold so I couldn't get them posted meaning the other two got mad and disputed. In the end I told the final guy to dispute as I will set up a new account and deal with him later. So now I owe paypal £3700. I have heard that they will get people to call you and write letters, which is fine. I can ignore them, and as for the calls, I can deal with those too. But I am wondering if anything else will happen? I am going to shut my bank account down too so they cant sting me there, but the way I am lead to believe things is that

 

I have signed nothing. They can't call baliffs because they need a ccj against me, they can't get one of those because I haven't signed anything....

 

Being perfectally honest buyers are not out of pocket, me and friend are not out of pocket and paypal chose to refund them, they could have said no....

 

Am I right?

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The fact you signed nothing is irrellevant, you entered into a contract with Paypal (electronically), I dont quite follow the details, it sounds strange you can claim that some of the (disputed) money was for P&P and therefore you couldnt post the other items, you should of used your own money to post the items !.

 

To be honest it all sounds rather odd and I wouldnt be surprised if the police were involved, whilst it is generally true that Paypal (and any DCA's they pass accounts onto) dont start legal action for smallish amounts I would of though that for £4000 they would and without a good defence you may well end up with a CCJ, you cant expect to just keep such a large amount of money (and I assume the laptops too ?)

 

 

Andy

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You should have known better than use paypal for that amount of cash. I use them lots but never for anything much more than £20 due to the fact that so many buyers get done over. I'd go along entirely with the previous reply on the other points.

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I agree with andydd. Would not surprise me if paypal looked to involve the Police. If the Police are not interested that I would think the minimum you would expect are solicitors letters threatening court and if you don't repay anything you owed, this will end up in court. Having a CCJ on your record might prove costly.

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So you sold four macbook pros for just under £4,000, then you didn't actually send a single one of them to a buyer because you couldn't afford to post even one of them but you did spend a large chunk of the cash you received on a macbook and an iphone?

 

And these macbooks were bought cheap due to a website pricing error in the first place.

 

And now you want to know what the chances are that you will get away with it?

 

The Consumer Action Group is populated with people who try to help others who have been wronged by organisations and the paypal/ebay cartel is pretty near the top when it comes to creating problems for innocent people yet I personally feel no desire to offer you the slightest bit of help with your problem. This could be because I consider your actions fraudulent or at best immoral and believe any problem you face with Paypal and ebay is undoubtedly self inflicted and fully deserving of both a criminal investigation and a civil recovery.

 

This probably isn't the answer you sought coming to this website, you probably just wanted to get a fair estimate of the likelihood of you being able to hang on to both the £3700 cash and the four macbooks and the other macbook and the iphone.

 

I would however gladly help any one of your four buyers who came here because they were £100's out of pocket for a laptop purchased yet never received or anyone else at all who is having problems with the paypal/ebay refund system because purchased goods either didn't exist or were not delivered.

Edited by Jasper1965
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As of 03/03/12 please do not under any circumstances wait for my further input or guidance on any current thread or defence of a court claim I might have been involved in on or through Cag.

Jasper1965

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I have to agree with Jasper, I have bought a product recently from a supposed friend and it looks mighty dodgy so down the pan for £250. sold my motor bike to acquire some basic stuffs when moving back into my home vacated by wife. To be ripped off by a friend is just the icing on the cake of two years of misery. Don't know if it is worth a small claims court... the other thing is I have to work with her.... hmmmmmm Come on to ever is up there give the Hippy a break.

[sIGPIC][/sIGPIC]Happyhippy1959

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I would however gladly help any one of your four buyers who came here because they were £100's out of pocket for a laptop purchased yet never received or anyone else at all who is having problems with the paypal/ebay refund system because purchased goods either didn't exist or were not delivered.

 

Although I believe that Paypal would of refunded the buyers, therefore it is Paypal out of pocket, If I was them I certainly would start legal action.

 

Andy

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Being perfectally honest buyers are not out of pocket, me and friend are not out of pocket and paypal chose to refund them, they could have said no....

 

Am I right?

 

No you are not right.

 

Paypal were left with no choice but to refund the buyers after you failed to send them the goods, it's in the t&c's, this guarantee is one of the primary reasons people use paypal to purchase from ebay.

 

The buyers may not be out of pocket but I'd wager that none of them are happy about having to wait for the dispute to be resolved just to get their money back, something that can take months to accomplish.

The only bit you are correct about is stating that you and your friend are not out of pocket, there's many would say you made a tidy little profit from this venture.

I'm also puzzled why you would sell a macbook and use the money to buy a macbook, only reason I can think of is that the original macbook didn't exist. Pretty sure that's how ebay etc. will see it too.

As of 03/03/12 please do not under any circumstances wait for my further input or guidance on any current thread or defence of a court claim I might have been involved in on or through Cag.

Jasper1965

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What happened to the four laptops, sold again privately maybe?

 

Wheres the money?

 

Speant again maybe?

 

Please do not sell on ebay again. What gets me is the op seems to think he deserves sympathy and no one is out of pocket, which indicates to me a good CCJ slapped on backside will be a good result. I do hope your friend helps you pay your CCJ, not, as it is you they will be after, guessing your friend will dissapear!!!!!

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I doubt it dadofholly, probably do it for a living.... As Jasper say's think of the stress and worry the buyers had.!!!!! Experience myself of these Shi*sters and of being ripped off by so called colleagues and friends. Might slap a CCJ on a working colleague for £250.00. Unless she come's up with my money back. Dodgy iphone, should have gone with the old adage if it's to good to be true it probably is.!!!!!!!! buyer beware

[sIGPIC][/sIGPIC]Happyhippy1959

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