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    • Paint is a free programme on any Windows PC. But don't worry, the choice here is not either perfection or nothing. As you say, use your scanner, save the file ... and then use the "choose files" option when you post to CAG to add the file. We can do all the redacting and converting to the correct file type at this end.  The important thing is just to get the info to us. Why not do an experiment this afternoon and see if the above works?  
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    • Asset Link filed for a default CCJ against me, in relation to an old Barclaycard debt which I apparently signed an agreement for back in 2000.   I did not own a Barclaycard in 2000 so I know this is not true.  The CCJ notice was sent to an old address so I did not receive it.  Years later when I found out about the CCJ when I applied for credit, I put an application in to have the CCJ set aside.   As part of the set aside case, I was asked by the judge to provide a draft defence, should the CCJ be set aside.   The defence I provided was that I did not admit to the debt as I had not been provided with any evidence of an original loan agreement.   I won the case and the CCJ was set aside.   Link then filed to court again to make me pay the debt.   We both filed directions questionnaires and the judge allocated the claim to the small claims track.   As part of the directions, additional directions given were as follows ' Additional Directions in a claim for an Assigned Debt - Because the claim is in respect of an assigned debt the Court makes the following directions for the management of claim.  The claim shall be automatically struck out at 4pm on 3 April 2024 unless, before that time, the Claimant delivers to the Court and to the Defendant the following documents'  It then listed various documents such as an original agreement, deed of assignment, notice of default, statement of account setting out how the alleged debt accrued under that agreement etc.     The Claimant failed to provide these documents within the deadline provided and instead I received a copy of a bundle of documents provided by them in preparation for the court date, this was received weeks after the deadline.    I have called the Court to ask if it has been automatically struck out and they advised that it is not automatic and that I should still send my witness statement by the deadline provided, which is Wednesday.  This does not give me much time to prepare my witness statement.   I have never done anything like this before and I am unclear what my witness statement should include.  My thoughts were that I should keep it simple and stick to the facts, like the fact thy have not provided evidence of the original agreement, or the deed of assignment of the debt.   They have provided a copy of a default notice from Baclaycard dated 2015, this states a figure of £550 but the debt they say I owe is £10k.   I am not sure what makes a valid default notice?   I have previously requested proof of the debt from Barclaycard directly and have evidence of emails between us where they have been unable to provide me with the agreement or any documents at all relating to the debt.   Should I include these as an appendix?  Are there any other documents I should include in my bundle?    I have also tried to mediate with the claimants, to save the court costs and time, on a without prejudice basis, but the claimants solicitors refused to mediate.   Should i state this in my witness statement too to show the judge that I have been reasonable and they haven't? Many thanks   Louise
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Works of Fiction from Lufthansa Customer Service


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I'm hoping this is the right place to look for airline-related advice. I've been having some rather unpleasant treatment from Lufthansa's customer service centre, and it'd be a huge help if anyone could advise what my rights are here.

 

The short version: Lufthansa have been stringing me along with a stream of false information, culminating in my being sent on a wild goose chase to Manchester airport to pick up a bag that wasn't actually there. I am (understandably, I think) less than pleased about this, and I'd very much like to know what I can do about it.

 

The long version: I got caught in the Christmas chaos, along with many others - irritating, but understandable - not something I was going to kick up too much fuss about. After a two day delay, I managed to get an ALB-IAD-MUC-MAN ticket rebooked with United/Lufthansa; landed on the morning of the 24th, and was informed that my bag hadn't made it. Again, annoying, but not entirely surprising and not something that I was going to make an undue issue of. Filled in a form, headed off on the train to see my family. A few days, and a few calls to Lufthansa customer services later, they told me on the 28th that it had been found and assured me it would be couriered the same day. Spent a day stuck in the house waiting for couriers who never came. Courier company claimed to have not received the bag from the airline. 29th, the airline blamed it on the backlog and claimed that it was coming that same day. It didn't. If they'd just told me that they didn't know when it was coming, that would've been far preferable to the false assurances. Even at that point, though, I would've let the issue drop once I got my bag back.

 

Anyway, on the afternoon of the 30th, still having no sign, I asked Lufthansa to get in touch with the couriers and see if they could track down the luggage. Half an hour later I they had explained that there had been a mistake, and that the bag was still at the airport - the representative told me that there were still issues with the backlog, and that they weren't sure when it would be collected; even after collection she said that it could take up to 48 hours to be processed and delivered. The alternative offered was to go and collect it myself, so I told her that I would be heading out that evening; she claimed that she contacted staff at Manchester, told them to hold it for me, and assured me that it would be there for me as soon as I got there. A few hours to the airport, and when I get there they have no record of her message. They have no bag. They tell me it was passed to the couriers on the 28th. This conversation goes round in circles for some time, before I leave empty handed. As far as I'm concerned, that's the last straw. Back home from the fruitless six-hour round trip, I write a rather strongly worded complaint to Lufthansa customer services, sent by email and recorded post, to prevent them from claiming they never received it. No reply yet.

 

In the mean time, I'd be interested to know what recourse you guys think I might have for being treated like this. As I said, it's not so much about the lost bag (annoying as that is in itself) which still hasn't turned up, it's the absolute outright untruths that they seem to be spouting which really get to me.

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