Yes Sofa (ELS?)

[jennyt]

Hi i have been reading alarming storiesfrom people who have bought from ELS. 2 weeks ago we put down a deposit for sofa from Yes sofa's in droitwich. I am now concerned that we will have to pay the full amount and not recieve the sofa like has happened to others. I know it was a furniture shop before but can't remember the name and has recently changed names - i remember the chap with the pony tail being in there under the previous name and he is in there again now.Does anyone know if this is the same dodgy companu and if so am i able to cancel my order and get my deposit back. I don't know what to do!!

Thanks

[rebel11]

Hi jenn

 

Welcome to CAG

 

The guys will advise as soon as they are available.

[wotnosofa]

Hi There,

 

As yet it is unconfirmed, however, there have been reports of people using debit cards and the foil having the Exclusive Leather Sofas company name on it.

[scooter19]

hi jenny, for some reason my blog has been taken off about my problems with els/yes the sofa specialist, have emailed them on here but no one has replied! any way i had problems with yes the sofa specialist but they where els the sofa specialist when i orderd my sofa i asked if they where anything to do with exclusive leather sofa but they said they where a small family run business! see they have opend a second shop look on there web site. Anyway to cut a long story short they sent us a showroom model became quite nasty when we wanted a refund. thank god a paid on credit card as they got all our money back for us but that was not without a fight! please make sure that you check your sofa very carefully as they seem good at sending out sofas that do not meet the standards that new sofas should. the man with the poney tail was there i think he is the owner also there is one called mark and another older man, all promise everything and deliver nothing! we where told a 12week deliver and finally got our showroom sofa after 22 weeks. read all the terms and conditions and go to the consumer direct web site as they tell you all your need to know, contact them and they will help you. please let me know how you get on.

[Chellestar]

hi jenny there are a few people having problems with this company just beware and pay on credit card for more protection, that was my mistake so im going through the small claims process to get my refund for a non-delivered item. good luck...

[stuart a]

Hi i have been reading alarming storiesfrom people who have bought from ELS. 2 weeks ago we put down a deposit for sofa from Yes sofa's in droitwich. I am now concerned that we will have to pay the full amount and not recieve the sofa like has happened to others. I know it was a furniture shop before but can't remember the name and has recently changed names - i remember the chap with the pony tail being in there under the previous name and he is in there again now.Does anyone know if this is the same dodgy companu and if so am i able to cancel my order and get my deposit back. I don't know what to do!!

Thanks

hi jen did you get your deposit back ? because i just left a deposit at the same shop 2day ? if you did how !!!

[Chellestar]

Very much doubt anyone will get their deposits back I can't even get my money back for a non delivered item I ordered last July! If you search this website for other threads relating to yes sofa and els you will be very alarmed and will probably wish u'd have gone somewhere else! Good luck

[scooter19]

surely they cant get away with this, have you been intouch with consumer direct and trading standards? What about watch dog?

[Chellestar]

Done watchdog heard nothing back, got an email address for trading standards off another person on here who has complained about them but i not got round to emailing him yet but I will! Currently claiming on my house insurance for a solicitor to take them to court, it just ages with all the paperwork to go through ! I'm getting there

[scooter19]

stuart all i would say is pay the balance on a credit card i know that they will charge you a small fee for doing this but if you do have problems with either the staff or the sofa at least your have a major credit card company on side, just remember section 75. Read upon it and know your rights before your sofa comes so at least your be one step ahead of them.

[vijay anand]

You can write to Linda McCoy Fair Trading Officer at Worcestershire. Her Phone Number is 01905765371 . She is awaiting 3-4 more complaints before she can take strict action against them. Hope this is helpful.

vijay

[vijay anand]

You can write to Linda McCoy Fair Trading Officer at Worcestershire. Her Phone Number is 01905765371 .She is awaiting 3-4 more complaints before she can take strict action against them. Hope this is helpful.

vijay

[A&J]

From A&J

We have also had problems with Yes sofa specialists,our goods are now into our 18th week of waiting after having had 4 delivery dates.

Latest excuse was the Libian crisis is affecting deliveries?????

The link to their website Quotes "English made furniture" so where does it come from????

[vijay anand]

From A&J

We have also had problems with Yes sofa specialists,our goods are now into our 18th week of waiting after having had 4 delivery dates.

Latest excuse was the Libian crisis is affecting deliveries?????

The link to their website Quotes "English made furniture" so where does it come from????

 

I think you should immediately report to Fair Trading Officer Linda McCoy at Worcestershire. Her Phone Number is 01905765371 . These people should not be allowed to do Business.

I have already made compalint but they need more complaint before they can do something for them.

Vijay

[vijay anand]

Yes Sofa Specialists at Droitwich are bunch of bullying people. I was told by salesman that it is Gucci sofa made of crocodile leather. When I pointed next time on delivery date about mentioning Gucci then he refused staright away and started shouting and used Abusive words. They refused accepting my recorded delivery letter at their head office. I will take them to court and have asked Credit card company to refund my amount under section 75 of Sales Good act.

[Chellestar]

They are in a habit of falsey selling goods I am taking legal action for selling me a chair they cannot provide and now want me to pay an extra £300. I have been waiting 8 months for this chair to be delivered. I have also been in contact with an IAn Bell at Worcester trading standards he is also looking into this company. I agree they are bullies and very rude!

Yes Sofa Specialists at Droitwich are bunch of bullying people. I was told by salesman that it is Gucci sofa made of crocodile leather. When I pointed next time on delivery date about mentioning Gucci then he refused staright away and started shouting and used Abusive words. They refused accepting my recorded delivery letter at their head office. I will take them to court and have asked Credit card company to refund my amount under section 75 of Sales Good act.

[Chellestar]

The snow affected delivery of ours 2 weeks before we had any snow! I have heard every excuse possible off these lot

From A&J

We have also had problems with Yes sofa specialists,our goods are now into our 18th week of waiting after having had 4 delivery dates.

Latest excuse was the Libian crisis is affecting deliveries?????

The link to their website Quotes "English made furniture" so where does it come from????

[levigem]

.We ordered a sofa off yes sofas in Droitwich in November 2010. It arrived the in Feb and we had to send it back to the shop as the side panel of the sofa was only held on with stapples but they were missing and the ones that were there were very visable and lose. Oliver ( pony tail man ) said he would send it back to the makers in Stourbridge and it would come back good as new.

2 weeks later it arrived with the same problem , at this point we had a stand up row with him in the shop in front of his staff and customers.

the settee went back again a further 2 occasions and eventually came back this friday (25th march),we excepted it after checking the panels and thought we had a settee with no faults.

however ! this morning we noticed the corner is saggy and there appears to be nosupport fitted to the base under the cusions. oliver has again promised to sort it out monday morning at 1030 am ..

i really am lost for words at how non plus oliver is !...this will be the 3rd time the settee will have had to go back and i really want now for my money to be returned so i can go else where. i payed cash for the sofa ,oliver said there excempt from trading standards laws because its a bespoke settee!!

any advice greatly appreciated

richard and karena.

[scooter19]

hi richard and kerena,

im not at all suprised by the actions yes sofa company had done to you, they will take your money send faulty goods and run from any trouble after. i think your best bet is get in touch with consumer dircet and they will help you what the next steps are as i was lucky and paid at least the deposit on a card card and i was able to get the full amount including the cash final payment back. Dont let them fobb you off with their lies all the staff seem to make it up as they go along. Also get intouch with trading standard as someone on here has and that will help both you and anyothers making a complaint.

Best of luck and let us all on here know how you get on

[renton608]

Levigem, have you contacted trading standards direct?

 

if not I have the email address of a person at worcester trading standards who is looking into this company.

 

P.s I think I know who you are by the way.

 

Am I right in thinking you overheard my talking to a friend about the problems im having with yes sofa at a certain school christmas play??

[Chellestar]

Mine also had a saggy cushion in the corner piece, Oliver told us that when our chair would be delivered the driver (who is apparently a qualified upholster too) would check it out, but seeing as I still don't have my chair it hasnt been sorted. Problem is now I have had it over 6 mths I can't do anything about it. Still awaiting court action over missing chair though!

Levigem, have you contacted trading standards direct?

 

if not I have the email address of a person at worcester trading standards who is looking into this company.

 

P.s I think I know who you are by the way.

 

Am I right in thinking you overheard my talking to a friend about the problems im having with yes sofa at a certain school christmas play??

[Chellestar]

Hi Renton I also contacted Ian bell my complaint was recorded but he said not much he could advise as I'm already taking legal action. Just wondered how u are getting on? Has your new sofa been delivered? I can't believe how many other people are having problems with this company!

[A&J]

We were contacted by Yes Sofas on Tuesday 29th March to say our suite was ready and could we call in and pay the balance. this suite was ordered 2nd november 2010 chased up six times and cancelled 3weeks ago. We ordered it from droitwich shop call came from Birmingham ? Man said its been so long because they could not get the leather. Heres a funny thing suite only arrives when my credit card company returns my deposit from ELS/YES does the suite exist ??????

[Chellestar]

We heard that excuse as well about not being able to get the material we ordered but I'm sure that was just a delay tactic, sounds a bit dodgy to me. I wonder how many customers have actually received what they ordered?

j

We were contacted by Yes Sofas on Tuesday 29th March to say our suite was ready and could we call in and pay the balance. this suite was ordered 2nd november 2010 chased up six times and cancelled 3weeks ago. We ordered it from droitwich shop call came from Birmingham ? Man said its been so long because they could not get the leather. Heres a funny thing suite only arrives when my credit card company returns my deposit from ELS/YES does the suite exist ??????

[renton608]

Well just to update everyone on my case.

 

on the 5th of jan "oliver" promised to order me the correct corner section and that it would take no longer than 12 weeks to arrive.

 

We accepted this but suprise suprise the 12 weeks come nd the corner section was not delivered.

 

following advice from my credit card company we wrote a letter to the shop asking them to come and collect thier sofa and refund us as they had broken their side of the contract.

 

"yes sofa " failed to reply to this so now my credit card company has given us a full refund!!

 

Im over the moon , its took ages but we have stuck trhough it.

 

Please please keep chasing this company, they are nothing but a bunch of crooks, if you do buy a sofa from this shop then make sure you pay by credit card as you will be covered then.

 

The shop still has not collected the sofa......................