.We ordered a sofa off yes sofas in Droitwich in November 2010. It arrived the in Feb and we had to send it back to the shop as the side panel of the sofa was only held on with stapples but they were missing and the ones that were there were very visable and lose. Oliver ( pony tail man ) said he would send it back to the makers in Stourbridge and it would come back good as new. 2 weeks later it arrived with the same problem , at this point we had a stand up row with him in the shop in front of his staff and customers. the settee went back again a further 2 occasions and eventually came back this friday (25th march),we excepted it after checking the panels and thought we had a settee with no faults. however ! this morning we noticed the corner is saggy and there appears to be nosupport fitted to the base under the cusions. oliver has again promised to sort it out monday morning at 1030 am .. i really am lost for words at how non plus oliver is !...this will be the 3rd time the settee will have had to go back and i really want now for my money to be returned so i can go else where. i payed cash for the sofa ,oliver said there excempt from trading standards laws because its a bespoke settee!! any advice greatly appreciated richard and karena.