DX Secure Delivery - Anyone recognize?

[harrassed senior]

Had the ominous we have an important delivery bla bla card today. Tracking Number does not work, no address to collect from, saying 'phone, and proof of identity etc. passport etc.

 

Now I have a vague recollection that this has been discussed before, but being this time of year, had an offer of a 'personal visit' from Mucky and expecting a QVC parcel am totally confused:|

 

Any thoughts?

[cosmic13]

DX Secure is part of the group that deliver passports, tickets, etc. They also run the document exchange delivery service used by solicitors between practices (not to deliver to clients or victims). Looking at the website their clients also include Kuoni, Fortis, Santander, Connells, Hart Browne, BPP and Vision Express.

 

Website is...

 

www . thedx . co . uk

 

Phone no is 0844 371 0000

[sillygirl1]

Might also be HFO in disguse, one of their favourite methods of contact......

[DonkeyB]

Usually concert tickets. Getting someone a nice surprise for Christmas? QVC’s web site says it usually uses Royal Mail and does not require a signature.

[harrassed senior]

Oh dear, thank you, trouble is their tracking number is coming up as ' Tracking number and Post Code do not match' !!!, so you can see why I am concerned, I am expecting 2 identical parcels from QVC one for me and one for sister, so might 'brave it'' and ring.

 

[Revenant]

Hi hs

This came up a while back . .

http://www.consumeractiongroup.co.uk/forum/showthread.php?222604-DX-Secure-0844-277-3333

 

DX is a recognised courier service and I still have the same regular guy delivering to my building from last time

Regards

R

[harrassed senior]

Many thanks, I am fairly sure it is genuine now, it was an automated service and did say I would not need proof of identity. phew. These damn DCAs make you paranoid sometimes - its' not like I am scared of them in any way, but I do like to be prepared!

[neilsales]

Do not use these people, they are [EDITED]. My parcel never arrived, they claimed to have attempted delivery, the date and time they gave me i was at the address, there is no way they even attempted, when i suggested they redliver they told me that there would be a premium charge for doing so. They held me to ransom!!!!! [EDITED]

Edited July 7, 2011 by silverfox1961
removed potentially libellous remarks

[Revenant]

Please be careful how you word things neil, if anyone from DX read that and did a screen shot CAG could be in the soft n smelly stuff

 

I must admit though that I've never heard of anyone having such a problem with them before

 

R

 

 

(Silverfox sorted it LoL)

[harrassed senior]

I must admit that at the time I started this thread, their delivery service was not all that could be desired. I did make a formal complaint which was dealt with, if not to my satisfaction. It was around the Christmas season and this was used as an excuse, but they did not charge me for setting up another time and date, that would only be if you required a set delivery time slot.

[smartcard]

I had a DX card. Tried to rearrange delivery but got a text saying can't deliver on date chosen (Saturday). The tried to access their internet site but couldn't get the web site concerned. Goes straight too NETNAMES!!!. Very strange since I'd accessed the web site before. Very unsure what to do now! I'm not ringing them not if its a [problem]. They can go to *****!!!!!!