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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HFO, please help!


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Hello,

I received a letter from HFO yesterday. They are claiming I owe Barclaycard £2397.00, and they have enclosed a copy of my Experian file (which shows no mention of a debt to Barclaycard? And is it fair they can sell your phone numbers on Experian!), and a copy of the deeds to my house. I remember having a Barclaycard about 5 years ago, but thought it had been satisfied (although I can't be sure!), and the limit was £500, I have moved twice since then.

 

Could any please offer advice on how to deal with this? Do they have a leg to stand on if my credit file shows no debt to Barclays at all?

 

Thank you in advance!

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The have broken a lot of laws with this, complain to Trading Standards via Consumer Direct, uploading the documents with your complaint, complain also to Experian about them misusing your data, complain also to the OFT, Ministry of Justice and your local MP.

 

I will alert others of the HFO fan club to your thread.

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Hello,

I received a letter from HFO yesterday. They are claiming I owe Barclaycard £2397.00, and they have enclosed a copy of my Experian file (which shows no mention of a debt to Barclaycard? And is it fair they can sell your phone numbers on Experian!), and a copy of the deeds to my house. I remember having a Barclaycard about 5 years ago, but thought it had been satisfied (although I can't be sure!), and the limit was £500, I have moved twice since then.

 

Could any please offer advice on how to deal with this? Do they have a leg to stand on if my credit file shows no debt to Barclays at all?

 

Thank you in advance!

 

Have HFO actually sent you anything that looks like an original agreement, Terms & Conditions - statements or the like?

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The have broken a lot of laws with this, complain to Trading Standards via Consumer Direct, uploading the documents with your complaint, complain also to Experian about them misusing your data, complain also to the OFT, Ministry of Justice and your local MP.

 

I will alert others of the HFO fan club to your thread.

Thank you.

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Can we step back a bit? We need some history on this, such as when you took out the account, why it all went pear-shaped for you, and details of the correspondence you’ve had from HFO.

 

Have you received a Notice of Assignment? When do they claim the account was bought by them?

 

Tell us everything you can.

 

And they can’t get a charging order without a CCJ, so don’t worry.

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It sounds like you have one of their standard threatograms.

 

No Agreement = no CCJ = No charge against your property.

 

It looks like they have nothing on you otherwise they would have sent it.

 

Hi DoH

 

HFO won’t send, unbidden, anything important without a legal request (such as a CCA request)!

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Can we step back a bit? We need some history on this, such as when you took out the account, why it all went pear-shaped for you, and details of the correspondence you’ve had from HFO.

 

Have you received a Notice of Assignment? When do they claim the account was bought by them?

 

Tell us everything you can.

 

And they can’t get a charging order without a CCJ, so don’t worry.

 

Hi, I have not had a Notice of Assignment, or any information about buying the debt. There is no information about when the debt happened, although I remember taking out a Student account with Barclays in 2003. I moved house in 2006, but thought everything was cleared, although I was at the end of a pregnancy, and scatterbrained! I've never had a card for more than £500, and have been good at paying them back.

 

This is the first letter I have had from HFO, although they say they have been trying to contact me and I haven't responded to the 'offer HFO has in connection with my account'.

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Standard HFO tactics. They will even claim in a court that documents were sent when they were not – and I can prove that is their modus operandi.

 

Can you remove your personal and account details from what they have sent you and post it up?

 

This account is probably getting close to SB, I would guess in the next six or eight months – this is why HFO are panicking about these old accounts. They have sat on them for years, doing nothing. It just proves they are running their business rather badly. Aren’t you, Mr T? If I was your big boss, I’d sack you.

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Hi Lottie

 

Amend and send the following to HFO

 

CCA request letter.

 

Letter requesting a copy of your agreement - It should be sent with a £1 postal order and sent recorded/guaranteed delivery - It should be sent to whoever OWNS the debt, the timescale for providing this is 12+2 WORKING DAYS. If it is not sent within this timescale they are in default of your request.

 

 

Your Address

 

Date

 

Dear Sir/Madam

 

Re:− Account/Reference Number:

 

This letter is a formal request pursuant to s.77(1) of the Consumer Credit Act 1974. I require you to provide me with a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide.

 

I expect you to comply fully and properly with this request, within the statutory time limit. You are reminded that should you fail to comply with my request, the provisions of s.77(6) will apply.

 

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.

 

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection from Unfair Trading Regulations 2008 (CPUTR).

 

I enclose a postal order in the sum of £1.00, which is the statutory fee. Note that these funds are not to be used for any other purpose.

 

If you are unable to comply fully and properly with this request, you should confirm this in writing at the earliest opportunity, and certainly within the statutory time limit for compliance, and return the fee.

 

We look forward to hearing from you.

 

Yours faithfully

PRINT YOUR NAME - Do Not Sign

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Lottie - REF: the SAR posted by Coledog - i note you have moved since you originaly had your card.

 

Barclaycard may ask you to send them evidence to confirm it is you. If you still have the original card details you can ring their customer services and ask them to update your address etc.

 

If not ring the Information Commissioners helpline and ask them what evidence you need to provide. Then send it with the SAR. Information Commissioners helpline number is 0303 123 1113

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Hi Lottie and welcome

 

Hope you get the idea about fighting back against these people - send the CCA request and SAR which will give YOU information about this and also make some complaints about the appalling behaviour of this company and their abuse of personal data.

 

I presume HFO are not ringing you? Do not ring them and look out for postcards from shady delivery companies as this is a way of phishing for your details

 

Below is a link to a thread which explains how to complain to Experian about the credit report that was sent to you. Is there an entry on it for this debt at all? If not why have they accessed it, a question for Experian. You should also make complaints to the OFT, Trading Standards (via a phone call to Consumer Direct) and the ICO.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?280552-HFO-Services-now-using-e-consumerview-reports-to-encourage-payment&highlight=

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Thank you so much for that! I'll do it tonight and let you all know the outcome!

 

And thank you all for your replies, you've made me feel much more postive about this.

Hi Lottie

 

Amend and send the following to HFO

 

CCA request letter.

 

Letter requesting a copy of your agreement - It should be sent with a £1 postal order and sent recorded/guaranteed delivery - It should be sent to whoever OWNS the debt, the timescale for providing this is 12+2 WORKING DAYS. If it is not sent within this timescale they are in default of your request.

 

 

Your Address

 

Date

 

Dear Sir/Madam

 

Re:− Account/Reference Number:

 

This letter is a formal request pursuant to s.77(1) of the Consumer Credit Act 1974. I require you to provide me with a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide.

 

I expect you to comply fully and properly with this request, within the statutory time limit. You are reminded that should you fail to comply with my request, the provisions of s.77(6) will apply.

 

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.

 

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection from Unfair Trading Regulations 2008 (CPUTR).

 

I enclose a postal order in the sum of £1.00, which is the statutory fee. Note that these funds are not to be used for any other purpose.

 

If you are unable to comply fully and properly with this request, you should confirm this in writing at the earliest opportunity, and certainly within the statutory time limit for compliance, and return the fee.

 

We look forward to hearing from you.

 

Yours faithfully

PRINT YOUR NAME - Do Not Sign

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Hi Lottie and welcome

 

Hope you get the idea about fighting back against these people - send the CCA request and SAR which will give YOU information about this and also make some complaints about the appalling behaviour of this company and their abuse of personal data.

 

I presume HFO are not ringing you? Do not ring them and look out for postcards from shady delivery companies as this is a way of phishing for your details

 

Below is a link to a thread which explains how to complain to Experian about the credit report that was sent to you. Is there an entry on it for this debt at all? If not why have they accessed it, a question for Experian. You should also make complaints to the OFT, Trading Standards (via a phone call to Consumer Direct) and the ICO.

 

Hello, no record of the debt on there at all. Will the search show up, for example, if I wanted to get credit for something else (I don't but I'd be annoyed if I did and was turned down because of searches by people like HFO..) I will log a complain with the people you have mentioned. Thank you!

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