Michael20 and Vodafone contract

[michael20]

i am having problems with my vodafone account i have been told i maybe losing my job and as such wont have as much money i joined vodafone through phones 4 u on the 22/10/10 and assumed i would have anywhere between 7 to 28 days cooling off. i phoned vodafone and was told my contract would need to be cancelled by phones 4 u when i phoned them i was told vice versa i am stuck on a contract price that if i do lose my job i wont be able to pay can anyone help? even if i could go to a lower price plan i would but i just being passed around and since today is the end of vodafones 7 day cooling off period im tied in. (although a manager told me im not entiteled to this)

[slick132]

HI Michael and welcome to CAG.

 

I've moved your post into your own thread to avoid hijacking someone else's.

 

I hope you get the advice here that you need.

 

8)

[locutus]

There are a couple of Vodafone rep's that visit CAG and do get this type of problem sorted quickly, so maybe give them a go? Here is their introduction and instructions of how to get them on the case for you.

Hi

CAG

members,

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on

CAG

is with the very best of intentions.

Vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately and securely using the ‘Contact us’ form on the Vodafone website with your account details.

https://help.vodafone.co.uk/system/s...PARTITION_ID=1

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is – and state the code WRT135 within the body of your email to make sure it comes through to us.As soon as we’ve received your email we’ll endeavour to get back to you as quickly as possible.

 

Many thanks

 

Web Relations Team

Vodafone UK

.

CAG members contacting us, add the code WRT135 in the subject line in order ensure that email gets routed into our queue.

 

Follow that advice, and update your thread with the automatic reference number you receive and I'm sure they'll get back to you.

[MARTIN3030]

Yes Ditto.

Given that its the weekend please be patient for a response.

[buzby]

On the face of it, you have the goods, and P4u are notorious for not covering a cancellation, so you cannot use any leverage to exit from your agreement. If you are lucky enough to be released, it will be only because they have agreed not to let it proceed, but the chances of that happening are quite remote.

 

A phone contract - for the reasons you have outlined - is always bad news for the consumer. If you needed a mobile, you could just as easily gone for PAYG and stayed connected, matching your top up with the available funds. Agreeing to a ongoing commitment of several hundred pounds, where there is a cheaper alternative is madness - something, I believe you now realise.

 

As for dropping to a lower tariff, this is a well-trodden path, as this USED to be the way round the problem, but it was abused. As customers discovered the cost of their handset was less (or free) if the contract term was longer, or a higher number of bundled minutes. After the first month they dropped their package level (because they could) and the network was left with the loss. It didn;t take them all much time to insist that you stuck with what you agreed to - but they would let you INCREASE your liability if required, just not decrease it.

 

The only viable option is to fid someone to assign your contract to - they will then take the commitment off you hands. There are a few websites around who will link those interested, but with such a recent purchase and long commitment, this may not be the optimum time.

[Lee Vodafone Company Rep]

i am having problems with my vodafone account i have been told i maybe losing my job and as such wont have as much money i joined vodafone through phones 4 u on the 22/10/10 and assumed i would have anywhere between 7 to 28 days cooling off. i phoned vodafone and was told my contract would need to be cancelled by phones 4 u when i phoned them i was told vice versa i am stuck on a contract price that if i do lose my job i wont be able to pay can anyone help? even if i could go to a lower price plan i would but i just being passed around and since today is the end of vodafones 7 day cooling off period im tied in. (although a manager told me im not entiteled to this)

 

Hi michael20,

 

It's been a while since you posted here and as such I was wondering if you'd had any encouraging news about your job.

 

On the return sides of things in this instance Phones 4u would need to agree to accept the phone back to refer the return to us in order for us to arrange cancellation of the account.

 

Although any order placed over the phone or online will be covered by Distance Selling Regulations which stipulate a cooling off period of seven days purchases made in store can be viewed differently.

 

If you're still in need of some assistance here could you clarify how you purchased the phone?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[michael20]

in the store

[greigster]

in the store

 

Nice:jaw:

[Lee Vodafone Company Rep]

in the store

 

Hi michael20,

 

Thanks for coming back to me.

 

As it was an in-store purchase then unfortunately Distance Selling Regulations won't apply here and as such you'll be reliant on Phone 4u's goodwill on whether they'd accept the phone back.

 

In the event they maintain their position of saying that they're not able and things on the employment front take a turn for the worse you're welcome to email your account details to me by following the steps in our pinned thread here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems%281-Viewing%29-nbsp

 

After you've sent it you'll receive an automated reply with a reference number and if could you update the thread with this I'll come back to you as soon as I can.

 

Best wishes,

 

Lee

 

Web Relations Team

 

Vodafone UK