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    • Post #415 you said you were unable to sell it yourself. Earlier I believe you said there had been expressions of interest, but only if the buyer could acquire the freehold title. I wonder if the situation with the existing freeholders is such that the property is really unattractive, in ways possibly not obvious to someone who also has an interest in and acts for the freeholders.
    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mistake made by a dealer - Paid much less than the asking price ** Court Papers Received **


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  • 2 weeks later...

I bet if he'd accidentally taken £1,000 too much from your debit card, you'd want it back. He's doctored the invoice out of desperation, but two wrongs don't make a right. Looking at the timescale between your original post and receiving court papers, I'm not surprised he's gone down that route - it would appear you've avoided contact for over a week. And car dealers are the dodgy ones???

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  • 8 months later...

Have read all thru this and I so hope the badger lost his case... he'd be screaming like a baby if he'd accidentally paid £1000 too much and calling all car dealers crooks.

 

So pleased I no longer deal with 'honest' joe public.

 

I hope he lost, if he won, it's a travesty.

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  • 2 weeks later...

In fact we both won.

 

The judge ordered i pay £500 which is what i offered to pay in the first instance and the garage provide a 3 month warranty from the date of the judgement.

 

Hope that settled your curiosity, hopefully you will be able to sleep a little better knowing i won :)

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In fact we both won.

 

The judge ordered i pay £500 which is what i offered to pay in the first instance and the garage provide a 3 month warranty from the date of the judgement.

 

Hope that settled your curiosity, hopefully you will be able to sleep a little better knowing i won :)

 

Who paid the court fees?

 

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Hi Sailor Sam,

 

It was directed that we pay our own costs which i didn't mind.

 

Maybe i should have handled this differently but i tend to dig my heels under pressure and in this case, rightly or wrongly tried to negotiate a settlement instead of paying the amount it was claimed was owed.

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I don't think you have won anything at all.

 

If anything I think you have lost all credibility by not declaring that there was subsequently an issue with the cars gearbox which you chose to post elsewhere. The reality is that you were awarded or succesfully recovered a partial amount of what you could have done had you been honest in the first place!!

 

And.........without having to go to court.

 

For those interested see below.

http://www.consumeractiongroup.co.uk/forum/showthread.php?286202-Breach-of-Contract-by-Car-Dealer-Refusing-to-submit-Warranty-application-to-3rd-Party

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The issue with the DMF and Clutch was a separate issue and treated as such but i have mentioned it numerous times so don't see how i could have lost any credibility :?:

 

The warranty was a condition of sale and should have been honoured not withheld simple as, however this is a mute point as the warranty has be reinstated and after paying for an independent assessment the warranty claim was approved and the DMF and clutch have seen been replaced.

 

As i explained to the other party. What really made me dig my heels in was the frequency of the phone calls made to both my mobile and landline (sometimes both at the same time) and the content of some of the messages left. If a simple email had been sent saying a mistake has been made and would i mind paying the difference over the phone, and the warranty had not been withheld the matter would have been settled there and then.

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What you are forgetting is that the dealer made a genuine mistake and witheld the warranty and frankly I'd have done the same if I'd have been that dealer. It would appear that, from your record of postings that you have been brought bang to rights. Your initial post, prior to the clutch one elsewhere on the forum related to an undercharge that you knew about. And then to post about a clutch failure in another area but couldn't put it in the proper place because of the nature of what had happened suggests to me you were trying to pull a fast one and have come unstuck. I put it to you that you knew all along you were in the wrong.

 

I don't think you have won anything at all other than lose credibility as a person who had a genuine complaint.

 

Frankly in my opinion I think the judge has been somewhat lenient with you.

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I think the fact that the general consensus of this part of the forum is that you were bang out of order in witholding the £1K and then knowing this to post that the car had clutch/DMF issues and started moaning about the waranty on another part of the forum speaks for itself. And yes.you did try to pull a fast one by driving away knowingly you had underpaid.

 

As regards unstuck............I think the judgement speaks for itself.

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'' If a simple email had been sent saying a mistake has been made and would i mind paying the difference over the phone, and the warranty had not been withheld the matter would have been settled there and then.''

 

NEVER IN A LIFETIME would the above have occured. He thought he'd got away with £1000 and then didn't. Let's hope the car breaks down 3mnoths and a day after he bought it.

 

And that the repair bil is £1001.

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Slightly surprisng outcome, i would expect the judge to rule either the £1000 is payable or not at all...£500 just sounmds like the result you would of got from mediation/arbitartion.

 

It does have relevance to various other threads on CAG though, in that for many companies chasing small amounts where they are on the small claims track..it may not be finanicially viable becuase they are very limited to costs..perhaps £250 max but more likely a lot less, this can be totally swallowed up if theyve employed a solicitor and/or have to travel a long way (perhaps in this case the garage did already spend £500 on solicitors/travel).

 

Still, inyteresting case, not going to make any moral judgements.

 

Andy

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