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    • I do disagree with you regarding one thing - we are not very good with letters or these situations and are slow on the uptake. So far you have stood up to Excel and their threats, immediately given us the information in the sticky, done loads of reading up to educate yourselves, learnt from the mistake of outing the driver so you'll know not to do so in the future, got on to the organ grinder to try to get them to call off their dogs, etc., etc.  Good grief - we wish everyone who came here would do this!!! Most people who get these invoices sadly think they have been fined and if they don't pay a drone from Ukraine will be diverted and will fall on their home (or some such vague grand apocalyptic threat) and they fold and give in.  You haven't.  Well done. Don't worry - you won't be paying a penny.  Although it will take some time to see off this vile company.
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    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
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Confused about fraud!!!


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because benefit fraud is a criminal matter the standard of proof (beyond reasonable doubt) is a lot higher than the overpayment issue (balance of probabilities)

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There are 2 different things going on

 

1) have you been overpaid? this is a civil matter which you can appeal to a tribunal over - the tribunal have the power to decide whether you have been overpaid and whether the overpayment is recoverable from you

 

2) have you committed benefit fraud? this is a criminal matter and can go 5 ways off the top of my head: -

a) no case to answer

b) case to answer but no sanction action applied

c) case to answer, caution applied

d) case to answer, administrative penalty applied

e) case to answer, prosection pursued

 

If you win your appeal, the fraud case normally collapses

 

If you lose your appeal, then any of the options in part 2 could be possible, you should bear in mind that whether you are found guilty or not guilty of benefit fraud, you would still owe the overpayment

 

Is this right? The person I know of that was found not guilty of 45k's worth would still have to pay it back then? At least there is some justice then!

Although, what if someone refused to pay it, DWP would have to take them to court for it, then they provide proof they were found not guilty? How does DWP then enforce payment?

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Is this right? The person I know of that was found not guilty of 45k's worth would still have to pay it back then? At least there is some justice then!

 

 

They wouldn't have to pay it back if the tribunal also agreed that the boyfriend was living with his family - in that case there would be no overpayment.

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They wouldn't have to pay it back if the tribunal also agreed that the boyfriend was living with his family - in that case there would be no overpayment.

 

Ah darn. I guess that'll apply to them then. His family didn't bat an eye lid perguring (sp) themselves in court. His dad & brother anyway. His mum is my mums best friend, although she didn't have to give evidence, just the dad & brother did. But the mum was saying they didn't even have anything to show for all the money! Just designer clothes for the kids & a couple of holidays. The whole system seems to be the wrong way round though doesn't it.

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jadeybags

 

whether there is an overpayment is a matter for the tribunal

 

whether fraud has been committed is a matter for the court

 

they can come to opposing decisions, for example, if the case was 60:40 against the people you mentioned - then they would be expected to lose an appeal to a tribunal (based upon balance of probabilities) - but would be found not guilty in court (based upon beyond reasonable doubt)

 

in that case, they would still owe the money, even though they won their court case

 

alternatively, if the case was 40:60 in favour of the people you mentioned - then they would be expected to win an appeal to a tribunal (based upon balance of probabilities) - and be found not guilty in court (based upon beyond reasonable doubt)

 

in that case, they would not owe the money

 

does that make sense?

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Is this right? The person I know of that was found not guilty of 45k's worth would still have to pay it back then? At least there is some justice then!

Although, what if someone refused to pay it, DWP would have to take them to court for it, then they provide proof they were found not guilty? How does DWP then enforce payment?

 

They would be enforcing a civil debt, which stands irrespective of the outcome of the criminal case.

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jadeybags

 

whether there is an overpayment is a matter for the tribunal

 

whether fraud has been committed is a matter for the court

 

they can come to opposing decisions, for example, if the case was 60:40 against the people you mentioned - then they would be expected to lose an appeal to a tribunal (based upon balance of probabilities) - but would be found not guilty in court (based upon beyond reasonable doubt)

 

in that case, they would still owe the money, even though they won their court case

 

alternatively, if the case was 40:60 in favour of the people you mentioned - then they would be expected to win an appeal to a tribunal (based upon balance of probabilities) - and be found not guilty in court (based upon beyond reasonable doubt)

 

in that case, they would not owe the money

 

does that make sense?

 

I think so. I guess there is no way of jo public knowing if a tribunal upholds the over payment then. Although I cant say I have heard any mention of them having to pay it back.

You & id6052 seem to be saying different things though?

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They would be enforcing a civil debt, which stands irrespective of the outcome of the criminal case.

 

Hasn't a court of law said they weren't guilty of the offense that related to that over payment though?

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Hasn't a court of law said they weren't guilty of the offense that related to that over payment though?

 

 

i will give you an example

 

joe bloggs is working and earning £100 per week, he is also claiming housing benefit of £60 per week

 

in october 2010, his earnings increase to £110 per week and he does not notify the council of the increase as he thinks he only has to notify changes when the council requests info from him

 

the council find out in april 2011, they reassess his housing benefit back to october 2010 and it reduces to £53.50 per week

 

this results in an over payment of 26 weeks @ £6.50pw = £169

 

they decide to prosecute (unlikely for such a low amount). the judge believe that he did not act dishonestly and it was just a mistake in not declaring the change - he would be found not guilty of fraud

 

however he appeals the overpayment, the tribunal accepts that he did not do it on purpose, however the overpayment would still be recoverable as he contributed to the cause of the overpayment

Edited by id6052

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if you win both the tribunal and the court case you owe nothing

 

if you lose the tribunal case, but win the court case, you owe the money, but you have not committed fraud

 

if you lose both, you owe the money and you will get a separate penalty for the fraud offence e.g. a fine/community service/curfew order/etc

 

if you win the tribunal case and lose the court case, the law is an ass, this should not happen - however it can occasionally happen if the court case precedes the tribunal case, in which case you should appeal the court case on the basis of winning the tribunal

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There are 2 different things going on

 

1) have you been overpaid? this is a civil matter which you can appeal to a tribunal over - the tribunal have the power to decide whether you have been overpaid and whether the overpayment is recoverable from you

 

2) have you committed benefit fraud? this is a criminal matter and can go 5 ways off the top of my head: -

a) no case to answer

b) case to answer but no sanction action applied

c) case to answer, caution applied

d) case to answer, administrative penalty applied

e) case to answer, prosection pursued

 

If you win your appeal, the fraud case normally collapses

 

If you lose your appeal, then any of the options in part 2 could be possible, you should bear in mind that whether you are found guilty or not guilty of benefit fraud, you would still owe the overpayment

 

 

I couldn’t tell you if I’m honest.

I have been IUC for fraud, after hearing nothing for so long I called the interviewing officer and he said they had decided an overpayment had been made and would write to me ASAP.

The letter I got says its an overpayment due to me not telling them about someone moving into/out of my home, doesn’t give specifics.

I have no idea what’s going on, sorry, I’m not being very helpful.

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I couldn’t tell you if I’m honest.

I have been IUC for fraud, after hearing nothing for so long I called the interviewing officer and he said they had decided an overpayment had been made and would write to me ASAP.

The letter I got says its an overpayment due to me not telling them about someone moving into/out of my home, doesn’t give specifics.

I have no idea what’s going on, sorry, I’m not being very helpful.

 

right so if they have decided you have been overpaid, as soon as you get any decision letters, ask them for a statement of reasons for their decision - then decide whether you wish to appeal to the tribunal

 

it sounds like they are still in the process of calculating the overpayment, once they have worked out the amount of the overpayment, they will decide whether they will take any further action

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right so if they have decided you have been overpaid, as soon as you get any decision letters, ask them for a statement of reasons for their decision - then decide whether you wish to appeal to the tribunal

 

it sounds like they are still in the process of calculating the overpayment, once they have worked out the amount of the overpayment, they will decide whether they will take any further action

 

Should I get on and do this now (with the one letter I had) as you stated earlier and then wait on any others and repeat this every time?

I’ve checked on the letter and nowhere does it use the actual word “fraud” only “overpayment”

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Thank you so much for your help (everyone on here)

I’m sorry I’m so clueless, I know it must be frustrating me asking a question then double checking the answer with you, but this has really knocked my confidence and got me questioning everything I say and do.

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if you win both the tribunal and the court case you owe nothing

 

if you lose the tribunal case, but win the court case, you owe the money, but you have not committed fraud

 

if you lose both, you owe the money and you will get a separate penalty for the fraud offence e.g. a fine/community service/curfew order/etc

 

if you win the tribunal case and lose the court case, the law is an ass, this should not happen - however it can occasionally happen if the court case precedes the tribunal case, in which case you should appeal the court case on the basis of winning the tribunal

 

 

Yep, that makes total sense now! Good way of explaining it.

I was lucky they didn't prosecute me then really, although mine including council tax was just under the 2k. And I didn't appeal the overpayment as it was there as fact, I did everything I was asked when I put in my claim, their staff didn't ask me for more info that they should have done, & they based my claim on insufficiant evidence. But to win an appeal it was said on here that I would need to prove thatI didn't realise I was being overerpaid.

Me not reading award letters & trusting what their staff told me over the phone would have looked ridiculous wouldn't it. And I hate putting things off, would rather deal with it when it happens.

I have since found some old award letters & it does say weekly earnings 70 per week. Not the 100 that the first award letter said based on my work contract they have. They changed my benefit after I gave them my first payslip, which was not a full month. But even the 70 a week I would have thought was them taking 35% off or whatever it is they allow you over a certain amount. And my months run on of full benefit confused things even more.

Anyway, it was all double dutch to me & I basically accepted that I had been paid what I wasn't entitled to, so it needed paying back. Not fair on other claimers otherwise is it.

At least they decided to take no further action so I didn't have a penalty or prosecution.

I wouldn't have paid a penalty though, already decided that after the interview & obviously wouldn't have accepted a caution.

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jadeybags

 

bit late now, but from scenario you describe, i think you should have appealed

 

not sure if you would have won or not, but would definitely have been worth a punt

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jadeybags

 

bit late now, but from scenario you describe, i think you should have appealed

 

not sure if you would have won or not, but would definitely have been worth a punt

 

Most people said that too, but a couple did point out that I should really have noticed. At the interview under caution I did state to the lady that I would need to understand their award letters really. She did do a lot of head nodding, & when I mentioned wondering now if the person that worked out my claim was someone they dragged in off the street, she did have a smile on her face. But she waited until the taped was stopped before saying she sgreed about the mess up.

But it doesn't change the fact I had been given what I wasn't entitled to. And it's not rhe DWP, it's the council, so we still have to pay for their mistakes.

I accepted that, but wont claim from them again. Not as long as I can help it anyway. Have upped my hours at work starting next week & can manage. I am now wondering what I was spending my money on before! It aint what you got it's what you do with it for sure!

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Jadey, you talk a lot of sence, hope you do well xx

Thank you :-D I just wish I knew then the little I do now, back when I first started working after being on income support. I would have made sure they had done it right & not been so nieve, but we live n learn! And I believe everything happens for a reason, this kerfuffle was my time to stand on my own 2 feet basically.

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Glad it all worked out for you in the end Jadeybags, its such a stressful thing to go through. Hearing about any happy endings (weather simular to my case or not) is always nice.

Good luck in the future.

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Glad it all worked out for you in the end Jadeybags, its such a stressful thing to go through. Hearing about any happy endings (weather simular to my case or not) is always nice.

Good luck in the future.

 

Thank you x

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  • 3 weeks later...

Hi again, Just an update really….

I’ve had all my decision letters back now and (of course) am appealing them all (god only knows how long that could take)

None of the letters themselves say you committed fraud now pay up, but they do say I’ve been overpaid and will need to pay back all the money that’s owed (near £20,000) in instalments.

I don’t know if that’s a good thing (it doesn’t say fraud) or a bad thing (they obviously think I’m in the wrong) but at least I have something to appeal against now.

I have also spoken to my ex who has said that two of the people he stayed with have been in touch with the job centre and confirmed he stayed with them for at least some of the time that’s being questioned, I can only hope that helps.

Does anybody know what happens next? I understand how to appeal (and have written in via solicitor to do so) but where does it go from here?

Thanks again for everyone’s help

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  • 4 weeks later...

Well I’ve spoken to my solicitor and he’s informed me that prison could well be on the cards, not what I wanted to hear!!!

Still I’ve asked him to help me appeal, which of course he’s happy to do and the letters have gone off.

I’ve had one reply saying that they’ve looked into the decision and nothings changed so they’ll prepare for appeal and notify us of the date when they know it.

There has also been 2 statements given to the DWP from people my ex stayed with whilst he was of NFA. It doesn’t cover the whole time, but a good part of it.

I’m trying to stay positive and not let this effect my children, but its becoming harder by the day. I’m terrified my solicitor has given up and accepted I’m going to prison, or maybe preparing me for the worst (either way it feels awful)

Please someone help me, I’m worried the only light at the end of this tunnel is an oncoming train

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I think your solicitor is maybe just wanting you to be aware prison CAN happen. But it's unlikely. My friend that's in court in june for a similar thing has also been told the same by his solicitor. Yet my brother is in court again soon for a non benefit related thing & his solicitor has told him community service at most, but his is more likely to end in prison! So I dont know how these solicitors work half the time.

Good luck with the appeal.

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