Thanks for providing information regarding to a new regulation, may I know whether such regulation been law enforced or still under discussion? If it has been enforced, it means Wise Parking has broken law, because it hasn't been stated on PCN letter to charge us £150, so that £150 is "additional costs over and above the level of a parking charge or parking tariff as originally issued" If Wise Parking has broken law, it means they have committed crime? So they have no reason to take us Court? Vice versa we should report them to police or any law enforcement unit?

Nothing still... Seems they all now just cooperate with Wise Parking for money...

PALS really be adamant just throw back our case to Wise, and no surprise that Wise just respond unreasonably to us again, please see attached Thanks for you all kind guidance and help. However seems PALS has change mind to no longer help any patients fighting back unreasonable PCN, or even such parking charge will become Hospital income! 2023-11-14 wise reply after pals contact.pdf

PALS replied as attached, it seems they are not going to help us... CEO office no response... Is below email correct? [email protected] 2023-11-13 reply from pals.pdf

Thanks for all kind help and advice, still looking forward to hearing from from them, hope can be soon

Oh really? In what case the Judges said so? Has anyone also being threatened to pay £150 like me? Could you please kindly also send me this case to take a look?

If I write to hospital, I have rethink if can get that £40 PCN to cancel, like other cases: 1.Is it fair to count Entrance before my car really get to parking place? That Hospital carpark has long queue before can really entering carpark and find a parking place, I fibd s place and start parking on about 1530 actually - that's why in my mind I just have parked less than 2 hours as I left on 1725. 2.If you agreed that my parking should only be counted as 2 hours, then I really have paid for 2 hours, just for 2nd hour the app detected wrong code and put my payment to wrong code, wrong code is not input by me and I have no option to amend the code - should Wise bear the responsibility of such technical error, it's not my fault, Wise should count me paid to whole parking for 2 hours, should cancel £40 PCN

Entrance photo shows 1502, they count the time I entering Hospital, not the time when I got a place parking. While Exiting photo shows 1725. So it's really 2 hours and 23 minutes in such way, I have no chance to cancel that PCN. I am willing to pay £40 not £150, but Wise just said I didn't pay full for parking so deserve £40 penalty, and anyway I didn't paid £40 so now need to pay £150 to Trade Debt Recovery. It's Wise threaten I have to pay £150 immediately or take me court, not I think so or suppose this myself. As you all said I should not pay for £150, but how can I get Wise or Trade Debt Recovery to cancel this? Should I contact University Hospital Lewisham or NHS CEO like other case?

I remember I left in hurry when about to reach 2 hours, fear need to pay for 3 hours, so haven't parked for over 2 hours, but I got no proof for this. Wise Parking said my 2nd hour paid to 803787 parking site which belongs to council not them they don't count my payment for that 2nd hour (Even 803787 is detected by the App not input by myself, I got no option to change that wrong code myself, the App Customer service rejected to help) , I didn't pay full so deserve penalty, and anyway I didn't paid £40 so now need to pay £150

I was parked in the parking area of University Lewisham hospital on 15-9-2023 (the parking position had not changed), and the parking time did not exceed 2 hours. I paid for 2 hours of parking on the same day using PayByPhone. -------------------- =I paid the two hour parking fee using my mobile phone:- (1.) I look at the indicated Location No.807028, and paid £2.40 (one hour fee) for the first time. (2.) The hospital is very large, I then walked to the Pink Zone. The next hour was about to end, and the App didn't give me a reminder to add value, so that I immediately used my phone to add another hour of £2.50. At that time, I didn’t notice that the Location number on the App changed to 803787 (this may be because I was too far away from the parking location, causing this error!!) ------------------- ***Remark:- ~(A) I believed PayByPhone’s system considered that I paid less for parking because of above condition. ~(B) I checked my email on the night of 15-9-2023 and saw the above error in the PayByPhone bill. At that time, I immediately contacted them online on the PayByPhone website page in order to explain my case.But the online customer service staff only gave me some links and did not handle my case. Therefore I decided to provide an explanation when receiving Parking Charge Notice.

No I didn't move house, Wise Parking is IPC member so they can search my address through DVLA as they got my vehicle registration number When they provide me that 19 Sept letter, the address is correct, same as on Trace Debt Recovery letter Thanks for providing me other cases link, worth reference as all are regarding to Wise Parking PCN at University Hospital Lewisham. But those victims posted at your forum within the 28 days receiving PCN letter, and filled in your form with PCN information But I lost appeal chance to paymypcn.info as didn't received Wise Parking PCN letter, now 28 days appeal period from PCN issue date has passed. I tried appeal to theias.org, but they cannot find the PCN's in their database. It seems I have no chance to cancel the PCN Now I just want to know if complaint to any organisation can have chance to cancel that £150 charged by Trace Debt Recovery. Will University Hospital Lewisham or NHS CEO still accept my complaint like other cases? I am not sure in such case should I still fill in your form with Wise Parking PCN information, £40 letter? Or with Trace Debt Recovery letter information, £150 letter? Thanks for telling me I should not pay Trace Debt Recovery charge of £150, but how can I reject to pay? Do you mean neither Trace Debt Recovery nor Wise Parking can take me to court? Or you mean I can win if fight at court? 2023-09-19 Wise PCN-NTK + TDR letter.pdf

On 26 Oct I received a letter from Trace Debt Recovery on behalf of Wise Parking to collect parking charge, said I ignored 19 Sept Parking Charge Notice letter from Wise Parking so now have to settle charge and penalty of £150, but no relevant parking information was provided. I first contacted Trace Debt Recovery but they rejected any communication just said I must pay £150 anyway. I then contacted Wise Parking to explain I never received that 19 Sept letter, don't know which parking it's regarding to, and should not deserve a penalty for a parking charge I never been noticed. Wise Parking provided postage cert from courier Unity 5 and that 19 Sept letter showing my parking in University Hospital Lewisham, I said willing to settle charge £40 as on the 19 Sept letter, but they said as far they have posted the letter, are not responsible for the postal service, I have to pay £150 now as I didn't pay £40. In fact that Unity 5 postage cert at most can serve as a sending proof of the 19 Sept letter, but there is no tracking number and no delivery confirmation (Usually courier should provide this either in form of sign receipt or parcel delivered photo) - Wise Parking has no proof that letter ever reach me. How can they just said I ignore their letter and raise penalty? Wise Parking never tried to further notice or contact me when not received that £40, but keen to pass Trace debt recovery to raise penalty for over 300% from £40 to £150, for a letter we never received, it's unreasonable, they even threaten would take me court if I don't pay £150. Therefore I just can pay that. If you agree that £150 penalty is unreasonable, can I get back money? Any organisation can help me? Even I cannot get back £150, I am eagerly seeking your advice on how I should have dealt with this, the penalty £150 has never been stated on 19 Sept Parking Charge Notice letter, they just raise penalty to whatever amount they like by blaming I ignore their letter - it's possible in future someone just state the penalty as £1500, then I still just can pay or being taken to court?