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    • I have read through a number of similar threads, but one thing i'm not sure how to proceed about is that I live abroad in the middle east and have done for several years. The claim letter was sent to my parents address and I really don't want them to be harassed about this. I am sure I sent the original creditor a registered letter with my change of address but can't find this currently. I am not in a position to pay this, and tend to come back to the UK to see family at most once a year (less since Covid), so not particular bothered about my financial score...more concerned about harassment of my parents. I have not registered on the gov gateway or anything like that.  Details below (as best as i can), and thank you for taking the time to look into it. Also redacted claim form attached: Which Court have you received the claim from ? Civil National Business Centre (Northampton) If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS) Name of the Claimant ? PRA Group (UK) Limited   How many defendant's  joint or self ? Self   Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 23/5/24   ^^^^^ NOTE : WHEN CALCULATING THE TIMELINE - PLEASE REMEMBER THAT THE DATE ON THE CLAIMFORM IS ONE IN THE COUNT [example: Issue date 01.03.2014 + 19 days (5 days for service + 14 days to acknowledge) = 19.03.2014 + 14 days to submit defence = 02.04.2014] = 33 days in total   Date of issue XX + 19 days ( 5 day for service + 14 days to acknowledge) = XX + 14 days to submit defence = XX (33 days in total)  if your defence filing date falls on a W/End, you must file by friday @4PM Tues, 11/6/24 (19 days)  Thurs, 25/6/24 (33 days)   Particulars of Claim   What is the claim for – the reason they have issued the claim?  The Claimant claims the sum of £7926 for an outstanding debt owed. On 20/4/18 the Defendent entered into an agreement with Lloyds Bank for a Credit Card under reference [16 numbers]. On 10/5/22 the Defendant defaulted on the agreement with an outstanding balance of £7296. On 28/11/23 the debt of £7296 was assigned to PRA Group (UK) Limited, who itself assigned the debt to PRA Group UK Portfolios Ltd on 30/12/23. Notices of assignment were sent to the Defendant in accordance with S136 Law of Property Act 1925. The Claimant has instructed PRA Group (UK) to act on its behalf and the CLAIMANT CLAIMS 1. The sum of £7925   What is the total value of the claim? £8481 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? Yes   Did you inform the claimant of your change of address? I believe I sent a letter by registered mail of a change in address to abroad in 2021. Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Debt purchaser   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not personally - probably sent to my parents   Did you receive a Default Notice from the original creditor? Not personally - probably sent to my parents   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not personally - probably sent to my parents Why did you cease payments? Unable to afford, living abroad   What was the date of your last payment? Unsure (probably 2021)   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No     Claim form 23-5-24.pdf
    • While we wait for someone to explain how farage is any better than sunak  .. if not worse   One of many likely upcoming belly laughs   Reform chairman Richard Tice has accused the Tories of (reform like) “dirty tricks” after one of his party’s candidates withdrew his papers to stand at the last minute and endorsed former cabinet minister Sir Gavin Williamson. In a dramatic final 24 hours before nominations closed there had been fevered speculation that as many as six Tory MPs and other candidates could defect to Reform after Nigel Farage decided to stand in Clacton and become leader. But instead no Tories switched and Tom Wellings, the Reform candidate for the new seat of Stone, Great Wryly and Penkridge in Staffordshire, quit and put out a statement endorsing Sir Gavin.   Who does he think he is an Anderson, a Carswell !!! was heard at the reform HQ pub ... as Candidate brushed aside by Farage in clacton to run as an independent    Tice accuses Tories of ‘dirty tricks’ to persuade Reform candidates to stand down WWW.INDEPENDENT.CO.UK Exclusive: A furious row has broken out after a Reform candidate’s last minute defection to the Tories   :ROFL  
    • See what you think of the attached. I have to do some proofreading of an English grammar book for an Italian publisher this weekend - for money! - so I'm afraid corrections and suggestions will come in dribs & drabs.  I've totally knackered the layout, the numbering and the order of your Exhibits but there will be several versions done so don't worry about that ATM. Your arguments are superb. What is less superb is the way you jump from one to the other and back again, so I haven't changed your words, but I have moved the paragraphs around and given each section a heading. New bits are shown in red. Crossed out crossed out in black is something you've quoted from the government Code of Practice, but that has since been withdrawn so unfortunately that argument has to go. Your paras 7 & 8 don't harm your case but to me are waffle and can go.  Keeping the arguments clear & concise will always impress a judge. IMPORTANT - did you ever send Simple Simon a CPR request?   Defendant's WS - version 2.pdf
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Does anybody have the email address for Wonga to setup repayment plans?


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As title says, looking for the email address so I can get in touch with Wonga preferably to somebody who knows what they are doing although I accept this might not be possible... so that I can set up a repayment plan with them.

 

Regards

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Hi zarlak

 

I get the impression you have to wait until they get the message as they are always unhelpful to start off with. There are some posts on the forum for their head honchos email address a guy called errol damelin, writing to him seems to work sometimes.

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As title says, looking for the email address so I can get in touch with Wonga preferably to somebody who knows what they are doing although I accept this might not be possible... so that I can set up a repayment plan with them.

 

Regards

 

 

Hi zarlak

 

These are the ones I have been using to start a repayment plan up

 

[email protected]

[email protected]

[email protected]

 

and I got one which I feel is a result ......Hope it help you Good Luck

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  • 2 weeks later...

Hi

 

Email your offer to [email protected] Quote your Reference number and give them details of how much you want to repay over what length of time. Tell them that you know of other people who have been sent very generous offers of settlement figures by them and that you are also interest in taking up this offer.

See what they say in reply. They should get back to you in a couple of days.

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Dear friends,

 

i thought let me share my experience.I had a debt with wonga 820 pound i think,and i couldnt pay it back.I received automated email stating that i own themmoney and etc.(You know the standard email.).They tried to ring me but i couldnt answer during working hours.iI received about 1 email on a daily basis and got 2 calls.I emailed them back and explain that i am unable to attend the phone or i will face the boot from my gaffe.Then they stopped calling and everything went through email.They didnt threath or anything they been polite.So we made an arrangement that was suitable for me .I offered 6 payments of ... and they offered me 8 payments of ....they send me the plan and all and thats it. :/

 

Couldnt believe it went that easy,i was just about to tell them my rights and all but i remained polite and calm and gentle.I think it helps to remain calm and polite :/

Thank lord it saved me hassle!!

Dear xxxxx,

 

 

Thanks for your email.

 

 

We have set the following repayment plan on your Wonga account (00000xxxxx), please see below;

 

.ExternalClass p.ecxMsoNormal, .ExternalClass li.ecxMsoNormal, .ExternalClass div.ecxMsoNormal{margin-bottom:.0001pt;font-size:11.0pt;font-family:'Calibri','sans-serif';}.ExternalClass .ecxMsoChpDefault{;}@page WordSection1{size:612.0pt 792.0pt;}.ExternalClass div.ecxWordSection1{page:WordSection1;}

Stage

Installments

Amount

Due Date

1

1

£xxxx

15 Sep 2010

2

1

£xxxxx

15 Oct 2010

3

1

£xxxx

15 Nov 2010

4

1

£xxxx

15 Dec 2010

5

1

£xxxx

15 Jan 2011

6

1

£xxxx

15 Feb 2011

7

1

£xxxx

15 Mar 2011

8

1

£xxxx

15 Apr 2011

 

 

Our chosen method of repayment is via debit or credit card registered as your primary card online. If you need our bank details to arrange a payment plan, please use the details below:

 

Bank: HSBC Bank

Account No: 21544926

Sort Code: 40-06-09

 

Reference No: xxxxxxxxxx (please ensure you quote your reference number with all payments)

 

As long as payment plan is maintained and completed in full, all interest and charges will be frozen. Should your payment plan default, all accrued interest will be added to your outstanding balance and we will be seeking full repayment.

 

We hope the above information has been helpful.

 

 

Kind regards,

 

 

Collections Department

0844 842 9109

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I also found Wonga quite easy for some reason, at lot easier than some peeps on here.

 

I kept getting the misssed payments emails so I kept replying with an offer of payment. After getting no response i forwarded the emails to [email protected], [email protected] and [email protected] always saying the same thing :

 

1. The number of emails I had sent trying to resolve the matter

2. The fact I will not enter into a verbal conversation over the telephone

3. The payment arrangement I was offering, which was over a 12 month period and would only be made by standing order

4. I would not be paying any more than the loan amount and the original amount of interest

5. And a small paragraph regarding how ineffective their customercare department was in helping me in my financial crisis.

 

After email number 5, in a 5 day period they accepted. I have it all in writing, its on my account on wonga.com and ive not heard anything since. Happy days.

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  • 3 weeks later...

Looks like I spoke too soon.

 

This morning I recieved an email and a missed call fom Wonga saying I have not stuck to the payment arrangement (even though I have) and now the full balance is due.

 

Any advice on a suitable response?

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Hi did u had the repayment plan in writing and what did they told u how will u be making payments??

 

Regards

 

Yes, I had it written down exactly as you had in your post above. The payments were made via standing order as also agreed in their Payment Arrangement email.

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O thats why maybe,

Do you think the money has reached them on time before the deu date.If i had to make a payment on the 15th and the amount leaves my account the 15th it will reach late there.What i have done is i had requested them to change the date to 16th wich they agreed straight away.I have another account wich i rarely use.I gave them the details for that account and as soon i get paid on the 15th i go and put the amount in the other account.

Have a word with them they are from monday to friday there.

 

I never received a letter or call from them again.

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  • 2 months later...

Finally managed to come to an arrangement with Wonga, although it was hard work!

 

I took Nortel's advice from the post above and insisted I would only pay back the original loan plus one months interest by standing order.

 

They were looking for £742 from me for a £200 loan but have now agreed to accept the £200 plus £66 interest over 2 months as full settlement of my loan.

 

Thanks Nortel for your post above - I recommend anyone who is having problems with Wonga takes this approach.

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Playing them at the email game giveds you a lot of ammunition, if they send emails saying you have breached your agreement send them a copy of the statement highlighting the payment to them.... simple! You will have proof by the email trail you have tried to come to an agreeement should they dare try the court route.

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  • 9 months later...

I just made a payment plan with them to pay off an outstanding debt,I had to phone them as all emails went unanswered, when i asked for the details to be sent to me in writing they refused and said they couldnt do it,

Im just worried that they wont keep there word and take more than what was arranged ,

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HiI have made an arrangemement with them but did not give them my card details. I got them to give me their bank account details and have arranged to pay them that way, so that they cannot take money out when they feel like.I actually found these easy to come to an arrangement unlike some of the other payday loans I have recently had to contact in order to make an arrangement.

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  • 3 weeks later...
Dear friends,

 

i thought let me share my experience.I had a debt with wonga 820 pound i think,and i couldnt pay it back.I received automated email stating that i own themmoney and etc.(You know the standard email.).They tried to ring me but i couldnt answer during working hours.iI received about 1 email on a daily basis and got 2 calls.I emailed them back and explain that i am unable to attend the phone or i will face the boot from my gaffe.Then they stopped calling and everything went through email.They didnt threath or anything they been polite.So we made an arrangement that was suitable for me .I offered 6 payments of ... and they offered me 8 payments of ....they send me the plan and all and thats it. :/

 

Couldnt believe it went that easy,i was just about to tell them my rights and all but i remained polite and calm and gentle.I think it helps to remain calm and polite :/

Thank lord it saved me hassle!!

Dear xxxxx,

 

 

Thanks for your email.

 

 

We have set the following repayment plan on your Wonga account (00000xxxxx), please see below;

 

.ExternalClass p.ecxMsoNormal, .ExternalClass li.ecxMsoNormal, .ExternalClass div.ecxMsoNormal{margin-bottom:.0001pt;font-size:11.0pt;font-family:'Calibri','sans-serif';}.ExternalClass .ecxMsoChpDefault{;}@page WordSection1{size:612.0pt 792.0pt;}.ExternalClass div.ecxWordSection1{page:WordSection1;}

Stage

Installments

Amount

Due Date

1

1

£xxxx

15 Sep 2010

2

1

£xxxxx

15 Oct 2010

3

1

£xxxx

15 Nov 2010

4

1

£xxxx

15 Dec 2010

5

1

£xxxx

15 Jan 2011

6

1

£xxxx

15 Feb 2011

7

1

£xxxx

15 Mar 2011

8

1

£xxxx

15 Apr 2011

 

 

Our chosen method of repayment is via debit or credit card registered as your primary card online. If you need our bank details to arrange a payment plan, please use the details below:

 

Bank: HSBC Bank

Account No: 21544926

Sort Code: 40-06-09

 

Reference No: xxxxxxxxxx (please ensure you quote your reference number with all payments)

 

As long as payment plan is maintained and completed in full, all interest and charges will be frozen. Should your payment plan default, all accrued interest will be added to your outstanding balance and we will be seeking full repayment.

 

We hope the above information has been helpful.

 

 

Kind regards,

 

 

Collections Department

0844 842 9109

 

Hi I'm in the same position ive emailed all their email addresses to ask for a repayment plan

Did the above work out for you or did they pester you in the end I'm just hoping they accept my plan

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I used the balanceoffer email and explained I was having payment problems,would they allow me a different payment method,repayment plan etc I owe £147.97 but didn't want to defer. They have been great and are letting me pay £49.33 a month for 3 months by standing order with no extra charges and interest. All conducted by email and very helpful.

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