Telephone call

[rameses_qc]

I'd like to share a telephone call I have just endured on behalf of a friend of mine, with a DCA

 

After we'd gone through the usual BS

The threat monkey began:

 

 

• TM " I need Mr X to pay.
  
• ME " He'll pay £10 Per month. That's what the others are being paid."
  
• TM "I can't accept that. I can't accept a repayment arrangement in instalments. i need payment in full
  
• ME "Why are you ringing then. Why not go for a CCJ.?
  
• TM " I need Mr X to pay."
  
• ME " He'll pay £10 Per month. That's what the others are being paid."
  
• TM "I can't accept that. I can't accept a repayment arrangement in instalments. i need payment in full
  
• ME "Why are you ringing then. Why not go for a CCJ.?"
  
• TM " I need Mr X to pay.".......................................
  

Can you see who was reading from the script?

Can you see where the conversation was going? For nearly 5 minutes. Made me laugh anyway

Hope this threat monkey reads this site and sees how stupid he is

[Halibutt]

Nice one. If it had been me, I'd have really started to take the p*ss though.

 

"What colour are your underpants?" "Do you have many friends? Would you like one?" etc.

 

There are some very easy ways to get people to put the phone down ;O)

[cerberusalert]

You should have dropped the offer by £1 every time he repeated himself.... he would have ended up having to pay you.

[harrassed senior]

It great!! just like I keep asking them to speak up I'm deaf, and after a few minutes, I finish with 'theres' no need to shout' and put the phone down.

[Fred Bassett]

You should have dropped the offer by £1 every time he repeated himself.... he would have ended up having to pay you.

 

You've just rumbled my secret negotiating tactic with my Daughter over pocket money a few years ago: "Daddy can I have 50p pocket money please?" - "20p! what do you want 10p for?"

[The GodMother]

LOL god i like that.

[Halibutt]

You've just rumbled my secret negotiating tactic with my Daughter over pocket money a few years ago: "Daddy can I have 50p pocket money please?" - "20p! what do you want 10p for?"

 

I'm going to have to remember that Fred. Unfortunately, with kids nowadays, negotiations tend to start at "Dad, could I have £10 please...?"

[cerberusalert]

I'm going to have to remember that Fred. Unfortunately, with kids nowadays, negotiations tend to start at "Dad, could I have £10 please...?"

 

"Daddy can I have £10 pocket money please?" - "£5! what do you want a £1 for?"

[Guest]

LOL god i like that.

 

[The GodMother]

I'm going to have to remember that Fred. Unfortunately, with kids nowadays, negotiations tend to start at "Dad, could I have £10 please...?"

 

£10 my inlaws give there kids £15 a week into there bank accounts. they range from a few months to 5 years.

[ScarletPimpernel]

I suspect that the phone monkey was employing, possibly unwittingly, the Broken Record technique. Rameses deployed the correct response, which is to repeat the same denial or refusal to accede to the demands.

 

Another way to handle this is to question every aspect of it, showing the monkey up as an arse, and then closing him off at the end.

 

TM: "I can't accept that"

R: "You cant accept that . Why?"

 

Carry on like this for a while, questioning every point, until the monkey asks for a payment; then say no and start all over again.

 

Bear in mind that most phone monkeys are under time pressure - they have a 'wrap time' by which they're supposed to be able to end the call - so keeping them on the line as long as possible is useful.