Scotcall for Scottish Power Query

[TheBigHill]

A Scotcall rep called unannounced and with no prior letter. He asked my 15 year old son for me by name and after my son told him that I was not in he asked to come to read the gas meter. Is this normal practice from Scotcall?

 

I am very annoyed with this rep as I don't think he had any right to be asking to come in and telling my son he was applying for a warrant to enter the house.

 

Any comments/advice?

 

 

Dave

[Pinky69]

He is 100% out of order. I would make a complaint to the police about him for entering your house without your permission.

[TheBigHill]

Hi Pinky,

 

Thanks for the quick reply but I don't think I phrased my query well enough. The rep didn't actually gain entry to the house as we have luckily instilled into our sons that they are never to let anyone in when we are not at home.

 

My worry is what would he have done if my son had let him in and the fact that he was discussing the warrant with my 15 year old son.

 

Dave

[Deb T]

I think I'd phone the Police, Scotcall do not read meters, they obviously had an ulterior motive for wanting to view your abode.

 

Make a formal complaint with the police without fail, did they have any ID? did they leave anything?

[TheBigHill]

I think I'd phone the Police, Scotcall do not read meters, they obviously had an ulterior motive for wanting to view your abode.

 

Make a formal complaint with the police without fail, did they have any ID? did they leave anything?

 

 

Hi Deb,

 

The rep did NOT show my son any ID. After denying him entry, my son closed the front door and the rep then put the pre-printed letter in an envelope through the letterbox.

 

I really want confirmation that Scotcall do NOT read meters as I think his actions are very very suspect.

 

 

 

Thanks

 

Dave

[Deb T]

Phone your supplier, they'll soon tell you who they use for their metering services, I seriously doubt Scotcall read meters or at least via your energy supplier

 

It says nothing on their website......regardless of if they have the right to I'd be reporting them, you have a minor asnwering the door and an attempt to gain entry to your home has been made while the Minor was on their own....er, report them and all the rest that goes with them.

 

scotcall.com : The UK's leading Doorstep Recovery Agency.

[Deb T]

Ahh, there is something here for you...this is resolvecall who are forwarded off Scotcalls website and obviously part of their group...

 

I found this for you, it may help.

 

Utilities: leading edge intelligence gathering for the credit industry

[Bazooka Boo]

A definite case for the Police to intervene and investigate.

Go down to your local Cop shop tommorrow and report this, also you need to make a complaint to the OFT/TS via Consumer Direct

 

If Snotcall get in touch in the future, your first comment should be to TELL them to send you a copy of their complaints procedure then put the phone down, NEVER EVER discuss private confidential info over the phone with unqualified and untrained DCA's.

[Guest Cartaphilus]

Scuttlecall ... Oh, yes, definite one for the police. If only for the fact that your son is under 18 and was effectively being 'interviewed' by this person without the presence of an appropriate adult. I think the police would be interested in learning about such activities and that this person is prepared to engage discussion with a child. For a start how would anyone 'reasonably' know it wasn't just a ruse to do that from the beginning? If you catch my drift ...

[TheBigHill]

Thank you for the replies so far, much appreciated.

 

I will be contacted Scottish Power in the morning and also contacting the police and reporting Scotcall to the OFT.

 

Feel sorry for my son as he gets worried easily so not a nice experience for him and his 13 year old brother.

 

 

Thanks again, will keep you posted.

 

Dave

[maroondevo52]

Hi,

 

You could also PM this memebr, should be able to tell you whats what......

 

http://www.consumeractiongroup.co.uk/forum/member.php?u=292313

 

Regards.

 

Scott.